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Cost Cutters UK Reviews

4.0 Rating 526 Reviews

76 %

of reviewers recommend Cost Cutters UK

Company Reviews

Product Reviews

4.0

Based on 526 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

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Cost Cutters UK 5 star review on 22nd September 2022

Cost Cutters UK 5 star review on 17th August 2022

Cost Cutters UK 5 star review on 23rd July 2021

Cost Cutters UK 5 star review on 23rd July 2021

Cost Cutters UK 5 star review on 23rd July 2021

Cost Cutters UK 5 star review on 4th February 2021

Cost Cutters UK 5 star review on 21st July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a faulty chair and finding it extremely difficult to get a replacement or refund. No reply to my email, and when I phoned was passed onto other personal”

I'm sorry, you have received a faulty chair but I can see Customer Services emailed you on the 27th asking you to confirm the goods are ready for collection and a replacement has been raised, if you can respond to the email then we can arrange dispatch. Please check your Spam emails as well and if you have any further issues or questions please contact us as customer services.

“Desk was poor quality. Delivery was long. Communication was poor!”

Thank you for your comment, please contact us as customer services with your order number if you are not happy with your product so we can look into this for you. Kind regards Customer Services

“Refused to price match as I had found the item too cheap and was told it was therefore “not good for our business”. When argued they shouldn’t advertise a price match promise they wouldn’t fulfil they then tried to say it was not the same item so couldn’t price match despite that it obviously was with the same stock photo! Terrible! Surely it’s worse for your business not to honour price match promise as advertised when all requirements are met? Plan to report this company.”

“No product delivered as out of stock and no refund back in my account over a week later very poor experience”

I can confirm your refund was processed and refunded within 6 days from the date you ordered, some banks/ credit cards do take longer to process than others and we do advise at least 5-7 days. Kind regards Customer Services

“I ordered a nursery table and chairs from website, listed as “in stock”. Received order confirmation and a few days later received an updated delivery date for the same day. Nothing arrived. Some days later received an email saying the item was out of stock for another 4 months, with no contact details or response when I requested a refund.”

Thank you for your review and I can only apologise that you have experienced a delay in the item you ordered, We are still receiving a few delays with some shipments into the UK and are doing our best to offer alternatives if this does happen. Please do not hesitate to contact us a customer service if we can be of further assistance to you. Kind regards The Customer Services Team.

“We ordered some chairs and phoned first to check they would be available in time for an event we had planned. When they arrived some were the wrong colour but when we asked for them to be changed we were asked to provide proof with a photo - I don't know why any customer would make this up - weird. Anyway they eventually agreed to not insist on photo proof of their mistake. The second delivery that they also said we would have in time for our event still has not come. They said the chairs would be here yesterday and once I had put through the order changed their mind. There was then no way I couldn't change the order without a penalty. Would not use this company again for event supplies.”

Thank you for your review, photos are asked as standard so we can arrange a replacement straight away without having to wait for the goods to be returned and checked. I understand the new order you placed wasn't delivered within 24hrs as per the request but we do aim to fulfil our customer's requests to the best of our ability, and can only apologise for any inconvenience caused, we don't generally request a next day for this reason. The Customer Service Team Delete

“Still waiting on delivery of item”

Thank you for the review but as per the website, this item is on a 4-6 week lead and is due to be with you next week. I hope this helps. The Customer service Team

“The item scheduled to be delivered on 31 May is yet to be delivered. Pathetic service.”

“Very slow service. I am still awaiting delivery.”

Thank you for your review the carrier will ring you to arrange delivery 48hrs before and the lead time is about 10 days at the moment. if you have any questions, please do not hesitate to contact customer services.

“Not received the item and no correspondence ?”

Thank you for your review, I can confirm that we emailed you on the 9th of May @ 17.03pm to confirm your delivery date as the item you have ordered is on an 8 week lead time and is made to order. Please check your Spam Box, I have asked the email be re-sent to you and if you have any questions, please do not hesitate to contact us at Customer Services and we will be happy to assist you. Many thanks

“Terrible to deal with. No communication at all. I have yet to receive my order after chasing them for over a week. So far, I have been waiting for my order for 2.5 weeks and I'm nowhere close to finding out where my order is. Very disappointing.”

Morning, I'm sorry you are having issues with your order and have had numerous phone calls and emails back and forth but I hope to be able to confirm your delivery date later this afternoon. I can confirm this doesn't happen often but we are doing everything we can to rectify the situation and get your order to you, I can only apologise for the inconvenience you have been caused and this is being investigated as to why you have had the continued delay. Kind regards Customer Services

“Ordered on 27 April and still waiting on order to be delivered”

Thank you for your review, I can only apologise for the delay in your delivery and we are working closely with this supplier to try and improve the lead time. I can confirm your goods have now been delivered and again can only apologise for any inconvenience caused. if you have any questions, please do not hesitate to contact us at Customer Services.

“I am yet to receive my order which specified 3-5 days”

Thank you for your review I can confirm your order was processed on the 27th of April and the goods delivered on the 5th of May as per our lead time. The POD has been emailed over. If you have any issues, please do not hesitate to contact us at Customer Services.

“Emails sent for update on delivery with no reply Money taken but no item delivered”

“Tried to make a purchase on Good Friday. Site said payment unsuccessful so tried again. The card account says two payments have been taken but no confirmation of my order being processed. Phone lines closed, Onsite help not replying. Hopeless customer service so far”

As we are a UK company and it was a public Holiday I can confirm yes we were closed, I have checked our online system this morning and I can't find an order relating to your name or payments, I do apologise for any inconvenience caused but we are open today 09.00 am till 17.00 if you still need our help. Kind regards Customer Services.

“Received a tel call to agree delivery date for the desk I ordered. The desk did not arrive on the agreed date. I called to query this to be told the desk had not left the warehouse. Another date was arranged for delivery. The desk arrived minus legs.”

Thank you for your feedback, I am so sorry for the inconvenience you have been caused, but any issues with your order, please contact us directly at Customer Services and not the manufacturer as its quicker for us to resolve for you and chase if we are aware of the situation. I am glad we have now been able to rectify this for you.

“We ordered a desk and upgraded the deliver over a week ago, we are currently still waiting for the desk to be delivered and have had zero contact from cost cutter. Doesn't fill you with confidence in their ability to provide a simple service.”

We have been trying to reach you since Thursday to arrange your delivery and messages have been left on the mobile Gif Gaf answer phone. please can you contact customer services on to book delivery many thanks

“I ordered a welly rack but later received an email saying delivery would be in two month's time - this wasn not mentioned at the time of the order. I have since cancelled the order. There was also no mention that the welly rack would be coming from a third party (Seated Furniture).”

I'm sorry you feel let down by the leadtime but as this item is shipped in from overseas it does state on the item that the lead time is 6-8 weeks. I would like to reassure you that Seated Furniture and Cost Cutters Uk are the same, Cost cutters Uk is one of our web sites. we are able to offer you a number of alternatives but they are slightly more costly than what you have originally paid and we did leave a message to make you aware of this and to see if you wanted to swap to an alternative. if you would like to proceed with the alternatvie please do not hesitate to give us a call back at customer service's and we are more than happy to help you. Many thanks Customer Service's team

“The audacity of this company! ordered an in-stock item on the 20th December, told it would be with me the first week of Jan, did not arrive by Thursday so called them to see if it was coming Friday, was told it would be with me the 3rd week of Jan due to stock issues (turns out it was not in stock after all). did not arrive by Thursday so called them to see if it was coming Friday, was then told that there are 3-types of status for delivery date confidence and that the order is now "confirmed" for delivery this week, it is now Thursday of the 4th Week of Jan, I have just called the company and they are telling me it will not be with me now till next week... I have just canceled my order.”

Thank you for your feedback, I would firstly like to apologise that you feel you have been misled, your order was placed on the 20th December and the manufacturer had closed for Christmas so as far as we could tell the item would be available for delivery in the new year, as our website stated. "orders would not be processed until our return in January". I believe your delivery was due the 17th of January and it was moved to the week commencing the 24th, however, we did chase and keep you updated so that you were aware of the changes as we were. Unfortunately, delays are out of our control and we do our best to keep our customers up to date on our orders. We are always only a phone call or email away to help at any time. Apologies again for the inconvenience caused. Kind Regards, The Customer Service Team

“The item was showing in stock, I ordered it as a Christmas present and then received an e-mail saying it was out of stock and delivery would be 3rd Jan. Still not received. Not happy.”

Good Afternoon, I am sorry for this inconvenience, however, I have checked with the manufacturer and your item is in stock and will be with you on Thursday. Due to the backlog of deliveries, it was due in January but I have brought this forward. We do recommend if an item is needed by a specific date then you let us know so we can ensure you receive the item when expected. I hope this has helped and you have a lovely Christmas Kind Regards Customer Service Team

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Cost Cutters UK is rated 4.0 based on 526 reviews