Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Cost Cutters UK Reviews

4.0 Rating 526 Reviews

76 %

of reviewers recommend Cost Cutters UK

Company Reviews

Product Reviews

4.0

Based on 526 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

Write Your review

Tell us how Cost Cutters UK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cost Cutters UK 5 star review on 22nd September 2022

Cost Cutters UK 5 star review on 17th August 2022

Cost Cutters UK 5 star review on 23rd July 2021

Cost Cutters UK 5 star review on 23rd July 2021

Cost Cutters UK 5 star review on 23rd July 2021

Cost Cutters UK 5 star review on 4th February 2021

Cost Cutters UK 5 star review on 21st July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I put an order and after a couple of hours realised one of the lines was wrong. I send an email straight away and they responded by email right after. The order wasn't ready, it wasn't set for delivery or even the paperwork wasn't prepares I trust because it happened around midnight. they send me an invoice for £25+£5VAT for this cancellation. It is disgusting.. Nothing more than rip off.”

“Still not been told WHEN may picnic table will be delivered.”

Hi Naomi we have had unprecedented demand for tables and our manufacturers are struggling to give us any lead times. We are so sorry for the delay

“Do not use this company. Delivery never arrived. Blaming courier for loss of parcel but courier were never in contact. Full of ridiculous excuses, gave plenty of time to sort out the order and finally asked for refund. No surprises I’m still waiting for the refund despite all the promises in the world to make sure I would be kept in contact and refund would be sorted. Never again!”

“promised delivery on a set date. This did not happen. called the sales team and was assured delivery for a set day..... failed! no one can tell me when my office furniture is arriving.”

We are so sorry your experience was not satisfactory, we take our reviews very seriously and we are constantly looking to improve our service.

“Ordered an Operator Chair with adjustable arms. Two dispatch emails received with delivery dates missing. After several contacts chair finally arrived with arms missing. Phone calls never returned and emails always state that they should be arriving by the end of the following week. Two months later and still waiting.”

Sandra We are very sorry you have had so many problems. I hope Becky has sorted this out for you now. We have unfortunately had to furlough some of our staff members.

“Placed an order 2 months ago and STILL waiting for the product. Customer services can't tell me why yet they're happy to make sales calls to me to buy more things. I don't think so.”

Hi We are so sorry you have had issues with your delivery. We are really struggling with some of suppliers due to shipments getting held up in dock and lack of raw materials. We are trying to ensure we get all orders out on time.

“I ordered an item on the 22nd September 2020, it is now the 7th October and I have heard nothing about delivery. Only communication was request for a review hence the poor review.”

Hi I am so sorry you have not received good service. We strive to make sure every customer is given an update. We take every complaint seriously and will have this sorted asap for you

“I placed an order on 24/09/2020. It states average delivery time within 5 days (no!) On 01/10/2020, I rang to see where my order was as I hadn't heard anything. It was going to be delivered the next day. They rang back and delayed it until Monday 5th October. I rang on Monday as the delivery hadn't come and to remind them for the 3rd time that we shut at 3pm. The driver was supposed to ring back. He didn't. They apologised and said it would be fast tracked to a manager and I would receive an email the next day. I didn't receive an email so I rang again, only to be told there was no one available to speak to and they would have to get someone to ring back. Still haven't received any update and no-one has rung back. If I could give no stars I would. My advice, don't use this company.”

Hi Marie I am so sorry you have had a bad experience. We try hard to ensure all customers are kept upto date with deliveries. in these difficult times we are struggling to keep up with the ever changing dates from our suppliers. I can only apologise for the inconvenience and frustration we have caused you.

“Extremely disappointed , because we haven't received the item yet! Please advise”

Hi Waleed Sorry you have not received your goods we endeavour to email all our customers with order confirmations. I will get this looked into as a matter of urgency.

“6 weeks since my order was placed, still not delivered and no explanation of where it is despite having chased it through several times! Email sent today to cancel the order has been, so far, ignored!”

Hi Corey I am really sorry you have not had an answer please accept my apologies. I will find out where your order is and be in touch in the morning

“Item shown as in stock proved not to be and it was no longer available from the supplier.”

Hi David I am so sorry you couldn't get your chair, I understand you were offered an alternative. We have updated our website.

“No order has been delivered yet! In fact, we have NOT received any email or text message when the order will be delivered!”

Hi all of our customers get 2 order confirmations within 12 hrs of order. I am sorry to hear that you have not received anything. If you would like to contact us we can ensure we have the correct contact details for you.

“Ordered on next day delivery but still waiting for delivery 2 weeks later. Attempted to communicate but get no response.”

Hi I am so sorry. We are more than happy to cancel and refund the order if you wish, unfortunately with furloughed staff and many manufacturers also working on skeleton staff we have struggled to keep stock levels up to date.

“Product mentioned on the website to be in stock turned out not to be in stock :(”

We are so sorry. With furloughed staff we have struggled to keep our stock levels upto date. We will happily give you a refund if you have not had one already please contact our customer services.

“After ordering one type of table I have to wait for 1.5 month for delivery. Which was ok for me. After 2 months the table did not arrived at all and nobody send me a message or phone me to inform me, that the table is out of the stock for another 1.5 month. After phone call to the customer service they offered me a different table ( and made me to spend more money ) promising the table would definitely arrive withing 7 days. It did not arrived at all after 10 days. Again no phone call to let me know, is out of stock again for another 1.5 month. I found it very unprofessional and annoying. My children have been left sitting on the floor for several weeks and parents have not been impressed with that at all too. I would not order any more items from this company !”

“A very poor service, received a damaged cabinet and then when trying to arrange a collection it has been delayed for longer than 2 months.”

Hi. We are disappointing that you received your item damaged. Despite our best efforts the manufacturer was unable to collect. I can only apologise for the inconvenience cuased.

“Please do not buy anything from this company unless you are 100% sure that the item you buy will be fit for your purposes, and you need them like 2 months after the delivery date given by the Cost Cutter. I was reading some of the good reviews I wish I could say the same. Sorry but no thanks, they didn't mention anything about the return you will loos up to 40% the money paid for goods if you like to return them, this is only if they are in the original packaging. its a Joke I don't even know if it is legal. in the website says 3 to 5 days delivery it took them 6 weeks to deliver the goods. the Only good point about the company they have very polite customer service staff,”

Hi. I am so sorry you have had a bad experience. We do state in our terms and conditions that products returned are subject to a re stocking fee. "Should you wish to return an item they will be subject to a re-stocking charge. If the item was sent from our warehouse the charge will be 25% of the item value. If the item is sent direct from one of our manufacturers it may be subject to up to a 50% re-stocking fee" We also state in our T and C's re stock availability "Lead times quoted are subject to stock availability at time of order and subject to seasonal demand. If required for a specific date please check availability before ordering and state at time of order" What we do is perfectly legal. If you wish to discuss this further I will be more than happy to speak to you.

“Terrible. I ordered 2 picnic tables 10 days ago expecting them to arrive by today as stated on the website there is 7-10 day delivery wait. I chase the order today and was told if I wanted them on time I would need to pay an additional £75 fee or wait another week.”

Hi. We are very sorry you didn't have a great experience with us. I know customer services made every effort to ensure your delivery was on time. We hope you are pleased with your goods when they arrive.

“Absolutely awful service. Was let down last year and vowed I wouldn't use you again. Against my better judgement i ordered several hundred pounds worth of products from you for an imminent OFSTED. A week after the due date I phoned to see where everything was only to be told it would still be several weeks before my products arrived. No one had even bothered to let me know and didn't seem overly concerned that they had really compromised my OFSTED. Cancelled my order and went back to ordering from a reliable company. Will not use you again and certainly not recommending you to all my colleagues in the industry.”

Hi We are so sorry you have not had a good experience with us. Unfortunately the item you ordered became out of stock. I believe you have had your other items on time. Please accept our sincere apologies for the lack of communication. We always endeavour to ensure every customer has a great experience with us. I have also sent you an email with our apologies. Kind Regards Kate Company Director

“stay away. companies like this are the reason people are cautious about buying online. bought a drying rack, very cheaply made, racks don't stay up, how is a child supposed to lift up 29 racks while they put their dripping wet painting on the bottom shelf to dry? contact to return, said it would be collected by their suppliers for inspection but if it isnt found faulty "we won’t charge for the return but we also won’t issue a credit" looking like small claims for me, sad really as this could be a really good company if they just did things right and looked after their customers :(”

Good Morning, I'm sorry you are not happy with the service you have received so far, however our processes are being followed correctly as they are clearly laid out in our terms and conditions. The drying rack will be inspected as soon as it is returned to the warehouse and our finding reported back to you as quickly as possible. We do sell many drying racks every week and do not experience issues with these products but this does not mean there is not a fault on this occasion. You will be kept up to date by a member of our customer services team asap next week. Thank you

«
1
2
3
4
5
»

Cost Cutters UK is rated 4.0 based on 526 reviews