Cost Cutters UK Reviews

Name: Cost Cutters UK
Address: 2 Crompton Court, Attwood Road, Burntwood Business Park, Staffordshire
Rating: 4.08

4.1 Rating 638 Reviews

77 %

of reviewers recommend Cost Cutters UK

4.1

Based on 638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

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Cost Cutters UK 5 star review on 25th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing customer service from Alison.”

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So glad you had great customer service :)

“Very prompt and efficient reply from Kayleigh @ customer services 👍”

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Well done Kayleigh. Thanks for your review Margot

“great service”

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Thanks for your Review David

“Really good service and assistance throughout - recommending Cost Cutters.”

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Excellent glad you had good service

“Received magnetic whiteboard today which is great quality and will use as photo wall. Delivery took about a week and fine for large object. Can recommend.”

Cost Cutters UK 5 star review on 21st July 2020

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“We were very impressed with service provided especially when we had to advise we had to return the product. We had inadvertently ordered the wrong item and Sophie was very helpful. We would have no hesitation in recommending Cost Cutters UK”

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Thanks for your review Stella. I will feedback top Sophie your kind words.

“Chair was shown as available in stock for immediate delivery. However it turned out that it could not be provided within one month due to manufacturing delay.”

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Hi Michael we are so sorry that you did not get your goods. We are working hard on updating our website so we can show live stock feeds.

“Easy ordering process however goods advertised as next day but arrived 4days later. Taking into consideration the current situation it wasnt too bad and in time for when we needed them. Staff were helpful when I needed to contact them for an update. Would use again”

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Thanks Julie for your lovely comments, I will pass them on to the customer service team,.

“Item shown as in stock proved not to be and it was no longer available from the supplier.”

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Hi David I am so sorry you couldn't get your chair, I understand you were offered an alternative. We have updated our website.

“Very helpful on line chat”

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Kind you Neil for your Kind words.

“No order has been delivered yet! In fact, we have NOT received any email or text message when the order will be delivered!”

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Hi all of our customers get 2 order confirmations within 12 hrs of order. I am sorry to hear that you have not received anything. If you would like to contact us we can ensure we have the correct contact details for you.

“I am very disappointed that I ordered 4 tables from you only to be told they are not going to be in stock for months. If they are not in stock the website should say rather than taking my money and then the next day saying you don't have them.”

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Hi Gemma I am so sorry you were disappointed. Stock levels from our manufactures are changing on a daily basis we are therefore struggling to get lead times on items. We are happy to refund you.

“Easy to use and gives a good product at reasonable prices”

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Thanks for your review Steven

“Purchased office chair. Ordering was straightforward. Had to chase up when chair didn't appear after a week and it transpired that the chairs weren't in stock at time of order. The reason I ordered was because our preferred supplier didn't have them in stock and I needed the chair quickly! Customer service was polite and efficient and promised to chase up and let me know outcome. Three days later the chair was on my doorstep. So I can't fault the service. I would use this supplier again.”

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“So far found this company very professional. Contacted me through email to make sure order was right before they dispatched. Still to recieve but happy with the ordering process”

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Thankyou for your kind review

“Thanks Cost Cutters / Becky Garbett Efficient and great Service and price.”

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Thankyou for your review.

“Buying some protection screens during a pandemic was never going to be an easy option. I tried many companies and although Cost Cutters UK could not provide the original screens I ordered in the timescale required, they were proactive in sourcing another product which could. Unfortunately, and through no fault of their own, Parcelforce could not provide a similar service and the screens never arrived. Cost Cutters (in particular Alison) provided an excellent service, arranged new screens to be sent via another courier and have been in touch throughout the transaction. I would definitely recommend using them, not least because of the excellent customer service provided through a particularly difficult time. There were a couple of small issues with the screens (delivery damage) which did not detract from their use and for which I was offered a partial refund. My comments re delivery therefore are based on the second transaction with the company as the delivery issues were through no fault of Cost Cutters UK.”

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Hi Nicola Thankyou so much for your review, we love it when our hard work gets recognised.

“Website said next day delivery, when item didn't arrive I contacted them to be told it was out of stock and wouldn't be available for weeks. I was told if I selected a different colour it would come on the next working day, was delivered a day later than promised. Item was damaged on delivery, I was offered a partial refund which I accepted but nearly 3 weeks later and I am still waiting. The company are now ignoring my emails”

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Hi we are very sorry you have had a bad experience. During the Covid19 outbreak we have struggled with couriers and deliveries. Your refund has been processed. We are currently very busy, i will ensure your emails are answered.

“We ordered a chair, website said it was available, they took our money and we had to phone only to be told we will have to wait a month for delivery. The customer care agent was lovely and tried to help with alternative but website is obviously not the best.”

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Hi James. I am so sorry you had to wait so long for your chair. Due to the current situation stock has been sporadic . I am glad you had a good experience with our customer service team. We aim to ensure all our customers are happy.

“Great service, the goods were delivered quickly with excellent customer updates and the product was cheaper than anywhere else.”

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Thankyou for your Review Sue. We 're glad you like your stools

Cost Cutters UK is rated 4.1 based on 638 reviews