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Cornerstone Reviews

4.7 Rating 4,475 Reviews

93 %

of reviewers recommend Cornerstone

Company Reviews

Product Reviews

4.7

Based on 4,475 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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help@cornerstone.co.uk

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Cornerstone 5 star review on 9th July 2020

Cornerstone 5 star review on 7th July 2020

Cornerstone 5 star review on 26th June 2020

Cornerstone 5 star review on 3rd September 2016

Cornerstone 5 star review on 2nd September 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry Guys - got to say it - but the new blades resemble more of a "Gillette" than a "Cornerstone" - it seems you've really allowed a commercial decision to influence the fantastic product you once had - I bet you've even factored in a percentage for loss of custom with the new blades ? We'll add me to the list of "never to re-order" please - along with my mate who I introduced. It's a typical example of standards being eroded ! - Sad ! I love to see all the substantiating information and research onto "why" you did it - as I suspect that where you say it was the membership who asked for it - is complete and absolute "poppycock" I wonder if the "power of social media" can bring back our old blades ? Or even better - I've just thought - track down the original supplier and start again ! Put the "Original" and "New" blades side by side - there is no comparison - the "Original Cornerstone" are far Superior ! Goodbye Cornetstone ! ( but "yes" - I will accept an offer of using the "Original" until the stock runs out - which I would imagine - there will now be a rush on ! ) Regards, Joe Birmingham”

Posted 6 years ago

“Cornerstone version 1 was an excellent product: looked good and worked brilliantly as a razor. Cornerstone version 2 also look good but fails dismally as a razor - I will not be ordering any more and dread the day when my Cornerstone 1 blades run out. It is obvious that the change in blades Was driven by cost cutting - all references to the innovative (and expensive) German engineered blades have been expunged from the website. Perhaps actually concentrating on getting a product to work would have been a better idea and avoided losing customers.”

Posted 6 years ago

We're so sorry to hear that you've not been enjoying using your new Cornerstone razor. Our new blades are still German engineered and feature high quality Japanese steel and we'd love to help you make the most of them - please do get in touch with our Care Team at help@cornerstone.co.uk and we'll be able to help you out.

Posted 6 years ago

“Style over substance, the branding is brilliant however the razor blades are a cheap poorly constructed product. I wanted to like this and leave very disappointed”

Posted 6 years ago

I'm so sorry you've been disappointed with the Cornerstone shave. We'd love to help you make the most of your new razor, so please do get in touch with help@cornerstone.co.uk so our Care Team can help you out.

Posted 6 years ago

“Payment taken from account on 24/04/17 no delivery received, tried emailing cornerstone no reply.”

Posted 7 years ago

Hi Colin, we're so sorry you haven't received your order yet. You should have received a reply to your email but, if not, please get in touch with help@cornerstone.co.uk and our care team will be able to get this sorted for you.

Posted 7 years ago

“Dont believe the hype, utterly useless, the worst razor Ive ever used, NOT WORTH THE MONEY.”

Posted 7 years ago

Thanks for leaving us some feedback James and I'm so sorry to hear that you didn't have a good experience with our razor. If you haven't already, please contact our care team at help@cornerstone.co.uk about this as they'll want to find out more and try and resolve the issue for you. Thanks again and all the best.

Posted 6 years ago

“Having recently received my first box I was impressed with the presentation of the products. Unfortunately, for me at least, the performance doesn't match the presentation. It has left my face with a few large rashes, something I haven't suffered with previously, and hasn't even provided a very close shave. Needless to say I have now cancelled my subscription and will seek out an alternative”

Posted 7 years ago

Thanks for taking the time to leave us a review, Mike. I'm so sorry to hear that you suffered rashes from using our razor - I hope it wasn't too serious and that it healed quickly. We always want our members to have a comfortable, easy shave so I'm sorry that this wasn't the case for you. Please do contact our care team at help@cornerstone.co.uk if you haven't already as they'll want to know about this and help you out. Thanks again and best wishes.

Posted 6 years ago

“Having read the marketing material and got to the point where actual costs are mentioned £14.00 for six blades that are replaced after twelve weeks suggests that one would expect to get just two shaves per blade which - to me at least - seems quite expensive compared to what else is on the market so, as a Dragon might say, I'm out!!”

Posted 7 years ago

Hi Ian, I'm very sorry about that. When signing up you can select a delivery cycle of up to 18 weeks, so if you only shave once a week you shouldn't need to change your blade so often. Many of our members find that our blades last longer than advertised - we offer members the ability to pause their account or skip a box if they're finding that they don't need to purchase any new blades by the time their next delivery rolls around. If you have any questions just get in touch with help@cornerstone.co.uk.

Posted 7 years ago

“I am still struggling to understand what problem bee solved by your blades,I used today first time and all my right side neck is bleeding with clear visible spots, and i never had this problem with wilkinson swords since last 10 years,I really regret to buy and waste my money, Good reviews are questionable. Delivery was late as well,”

Posted 7 years ago

Oh no! I'm really sorry to hear that Rony - I hope that any cuts are healing well. If you pop an email across the help@cornerstone.co,uk they will be able to process a refund for you.

Posted 7 years ago

“Used the sensitive shave gel. This gel essentially does nothing. I ended up in work with razor burns all over my face. This was after a two week delay in delivery. Very unimpressed. No competition for a gilette. Makes me question how legitimate all of these positive reviews are!”

Posted 7 years ago

Very sorry to hear of the experience that you've had Tom, it's certainly not what we want for our members. I'm afraid our delays were unavoidable due to a large rush of new members joining. If you pop an email across to help@cornerstone.co.uk in regards to the reaction you've had they'll be happy to process a refund for you.

Posted 7 years ago

“Order on the 5th march payment was took then still waiting. Have emailed twice waiting for reply”

Posted 7 years ago

I'm so sorry to hear that Sam, our customer care team are always on hand during office hours in the week and we have limited cover at the weekends. They do always respond to emails, have you had a response yet?

Posted 7 years ago

“Ok so I have sensitive skin but I was not expecting to lose the layer of skin on my face!”

Posted 7 years ago

Hi Mike - so sorry to hear about this. All of our products are designed with sensitive skin in mind so I'm really puzzled as to what might have happened - sorry that you had a bad experience using them! When you have the chance, please get in touch with us by email at help@cornerstone.co.uk and we'll be able to look into this further for you.

Posted 7 years ago

“I have just had the worst shave ever. The blades are rubbish they do not cut they drag & clog up even when you run them through water to try & clean them. It ripped my face to bits. I picked up my Gillet Mach 3 turbo instant smooth action with No Drag at all. £4 if I would have known I would not have had them even if they were free. It's a shame I had hi hopes being a new British company. Great idea but you need top quality blades for this to work. I could have had a better shave with a pack of cheap throw aways for less than £2. Do you want it back or bin it. Sorry but it's rubbish.”

Posted 7 years ago

I'm so sorry to hear that you feel this way, Nigel. Our blades are angled differently to many of our competitors so may take some getting used to, but they definitely shouldn't cause cuts. If you're able to get in touch with our Customer Care Team at help@cornerstone.co.uk they'll be able to help out.

Posted 7 years ago

“Did not even receive first order. Royal Mail left failed delivery note as they claimed box had been too big to fit in (standard sized) letterbox. Local collection depot is considerable distance from where I live and only open 6am to 1pm so there is no time apart from a Saturday when I can collect. In what way is this a convenient way to buy razor blades? Had to go out and buy blades anyway, even though I'd just paid Cornerstone for blades. Decided I can't be bothered to go to collection depot, so cancelled my orders with Cornestone, who have made no attempt to contact me after I explained why I'm cancelling. They clearly couldn't care less, as they got one payment out of me for nothing.”

Posted 7 years ago

I'm really sorry to hear this, Ed. Did you get in touch with our care team at help@cornerstone.co.uk by any chance? They're always happy to help if an order doesn't arrive as expected - if you can get in touch with us we'll be more than happy to arrange a refund for you.

Posted 7 years ago

“Terrible shave! I have used Gillete all my adult life but thought I would give the Cornerstone a go as I liked the idea of having my blades delivered to my home. Well I knew from the first shave that it was not good. My under neck area felt like it had hardly been touched and felt stubbly to touch and even though I was using the cornerstone shaving gel it felt like the blade wasn't smooth and was jerky. I have now went back to Gillete and cancelled my subscription with Cornerstone. I now get a smooth, close shave. Cornerstone! Not good!”

Posted 7 years ago

We're so sorry you've not had a great experience on this occasion. Our blades are angled slightly differently from our competitors so can take a little bit of getting used to - please feel free to get in touch with the team at help@cornerstone.co.uk if you'd like any further help.

Posted 7 years ago

“The first time I used this razor I was really excited due to all the positive reviews. I was careful but it sliced my face open. I never had this problem with my Gillette fusion razor. I thought this was a one off and was careful as I persisted but I now have FOUR warts (one of which is quite big) as a result! I'm mortified and going to have to pay to get them removed. Really knocked my self confidence. Beware”

Posted 7 years ago

Hi Steve, Thanks so much for your review. I am so sorry to hear that you've sustained a bad cut from one of our razors. We always want our members to have a comfortable shave, so it's a real disappointment to find out that someone hasn't had that experience, let alone to hear that they have suffered an injury like you have described. We sincerely apologise for this. I do hope that your cut and the removal of any warts heal as quickly and as well as possible. In the meantime, please contact help@cornerstone.co.uk, in order to have a refund processed for you and to offer any further necessary help. My apologies once again.

Posted 7 years ago

“I really wanted to love this product as the price of blades from Gillette and Wilkinson are ridiculous. Having used Biotherm shaving products for years and a Gillette Razor, I'm not new to shaving and always get a great shave with no irritation. I ordered the Cornerstone razor, scrub and shaving gel and started to use it, at first I thought it might have been a bad blade, so I changed it, still the same, it felt like a 3 day old blade! I had serious irritation and I had to have another shave in the middle of the day, I tried different a shaving product with the Cornerstone blade but still the same. Nice idea, but I don't think the claims live up to reality.”

Posted 7 years ago

Hi there, I'm really sorry that our products have irritated your skin in this way. If you get in touch with our Care Team via help@cornerstone.co.uk they'll be more than happy to help you out.

Posted 7 years ago

“The blade handle looks cool but I found after a week of using it the shine from the blade handle disappeared. The blade handle after a 2 weeks of use has dark grey patches all over it, I find the blade for me does not last more than one shave before they go blunt compare this to other well known brands it is poor. They say "Our products are seriously good: German-engineered " maybe they got lost on the way to Germany and ended up in Romania. Really disappointed as I really like to support local business.”

Posted 7 years ago

“Found the quality of the razor blades poor, nowhere near the standard of Gillette. Had quite a few cuts, but stayed with it for two packs worth just to make sure it was not me just getting used to it. However I have now decided to discontinue as it hasn't got better. Have cancelled my shave plan.”

Posted 7 years ago

Oh no! I'm so sorry to hear that you're unhappy with the Cornerstone shave. Please email help@cornerstone.co.uk, if you haven't already, to let them know of your experience.

Posted 7 years ago

“Build quality of the blades isn't what the razor should be not sharp enough and nowhere near compared to gillette fusion.”

Posted 8 years ago

That's a real shame to hear, Matthew! We usually receive very positive feedback so this is disappointing - please get in touch with us at help@cornerstone.co.uk for a full refund if you haven't already done so.

Posted 7 years ago

“When it's wet the handle slips and slides out of my hand especially in the shower needs total redesign with some type of grip either machined on to it or ruberise grip”

Posted 8 years ago

Sorry to hear that John! We're actually working on a new razor handle which will be slightly contoured for better grip - keep an eye out for us. If you've any questions or concerns we're available at help@cornerstone.co.uk

Posted 7 years ago

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Cornerstone is rated 4.7 based on 4,475 reviews