Name: Cornerstone
Rating: 4.65

“I genuinely cannot understand what is going on here .... I cant fathom whether the blades are horrific or it is the gel that is causing such irritation to my face, not only does it not get close to the top brand razors in the market but I also have to shave again the next day, which for me is very unusual. I am also left with nasty shaving rash which I have never experienced before. I shall not be renewing my subscription, sorry.”

Helpful Report

Posted 6 years ago

Hi Jason, thanks for taking the time out to leave us a detailed review! I’m so sorry to hear that you’re not happy with the new razor and that you are having unusual reactions. Could you possibly drop an email to the team at help@cornerstone.co.uk? I know they’d be really keen to hear your feedback, and see if there’s anything they could do to help you out.

Posted 6 years ago

“Not only are the new handles hard to hold ( and slightly shorter than the old handles ) the new baldes do not shave as closely on my beard. I have tested the old baldes against the new blades and the old blades cut sharper and closer than the new blades and erform longer. . So glad I have cancelled my subscription 2 strikes Cornerstone sorry ....”

Helpful Report

Posted 6 years ago

Hi Don, I’m so sorry to hear that you’re not happy with the new razor. Could you possibly drop an email to the team at help@cornerstone.co.uk? I know they’d be really keen to hear your feedback, and see if there’s anything they could do to help you out.

Posted 6 years ago

“Really disappointed, very poor shave, very poor blades, about as good as a three month old Mach three blade!. Great business model, not bad value, the idea of blades delivered is great, but just a really rubbish product. I have cancelled online no problem and sent an explanatory email so no hassle from these at all, really sorry to leave but theres no future in it.”

Helpful Report

Posted 6 years ago

Thank you for leaving your review Adrian. Very sorry to hear that you were disappointed with the shave - please do get in touch with us at help@cornerstone.co.uk, as our care team would love to hear your feedback.

Posted 6 years ago

“I am totally with the other guys below. The olde version of cornerstone was the best shave I have ever had...why change it? I have emailed them anyway but the new blades gave me a neck rash like none before. I used and ALDI razor this morning as a test and it was a better result. Someone in the company has either thought we are all Muppet's and will just accept any old crap because of the name or their research team got this ABSOLUTELY wrong.”

Helpful Report

Posted 6 years ago

Very sorry to hear that you were disappointed with our new razor Paul. I do hope our care team were able to help, and thank you for taking the time to send us your feedback.

Posted 6 years ago

“I was looking at cornerstone but the reviews are terrible so may as well stick to Gillette and carry on getting ripped off and I haven't even tried cornerstone after such negativity”

Helpful Report

Posted 6 years ago

Hi Richard, sorry to hear you're not impressed with our reviews. There are positive and negative reviews about us and we'd love for you to make your own mind up. We're so confident a Cornerstone shave can convert anyone, we offer a full, no-quibble refund on your first box, if you don't rate the shave - so no need to worry about being out of pocket.

Posted 6 years ago

“I was a massive fan of Cornerstone who made the best razor I have ever used. However the new handles and blades are very disappointing and I have cancelled my subscription and thrown away the new razor and blades which was a terrible waste of money. The new handle is like shiny chrome and is hard to grip if even slightly moist. The new blades are not as flexible and are no better than cheap supermarket types. It is very sad that Cornerstone have devalued their product and brand which an obviously inferior and cheaper product. If they changed back to the old type I would rejoin tomorrow.”

Helpful Report

Posted 6 years ago

Hi John, thanks so much for taking the time out to leave us a review. I’m so sorry to hear that you’re not happy with the new razor. Could you possibly drop an email to the team at help@cornerstone.co.uk? I know they’d be really keen to hear your feedback, and see if there’s anything they could do to help you out.

Posted 6 years ago

“New razorhandle is useless...the chrome finish slips in your hand, the depression along the bottom of the handle is uncomfortable and the overall length is less making it harder to hold if you have large hands. Same thay had something worth buying now I will have to look elsewhere.”

Helpful Report

Posted 6 years ago

Hi Don, I’m so sorry to hear that you’re not happy with the new razor. Could you possibly drop an email to the team at help@cornerstone.co.uk? I know they’d be really keen to hear your feedback, and see if there’s anything they could do to help you out.

Posted 6 years ago

“Really happy with old product, but new one arrived with great excitement, only to be disappointed with the end result, I really wanted to like the new razor but the single blade trimmer is really uncomfortable to use and feels blunt from new, compared to the Gillette its miles off the mark now, but on the upside all the skincare products are the best I have ever used, the shaving foam is much better than the Gel, with regret I have cancelled my subscription :-(”

Helpful Report

Posted 6 years ago

Hi Nathan, I’m so sorry to hear that you’re not happy with the new razor. Could you possibly drop an email to the team at help@cornerstone.co.uk? I know they’d be really keen to hear your feedback, and see if there’s anything they could do to help you out.

Posted 6 years ago

“New razor is totally disappointing. The original was fantastic. Currently still receiving old stock blades so happy for now, but expecting to cancel subscription in near fury once old blades dry-up. Really annoying as the initial product was great.”

Helpful Report

Posted 6 years ago

Hi there, I’m so sorry to hear that you’re not happy with the new razor. Could you possibly drop an email to the team at help@cornerstone.co.uk? I know they’d be really keen to hear your feedback, and see if there’s anything they could do to help you out.

Posted 6 years ago

“The original blade and handle were excellent quality and great functional items-the changes were made without their subscribers being asked-we were just told -the new razor looks and feels cheap and is an inferior product. When I cancelled my subscription I was offered the opportunity to purchase old stock but no guarantee on availability-Wake up Cornerstone there's a loud message here- you have got it wrong and you need to recognize that, if you value your customer feedback.I have a suspicion the changes are cost driven but i think you will find it will be more costly for you in the long term.I have cancelled my subscription-Really Disappointed.”

Helpful Report

Posted 6 years ago

Morning Paul, thank you for taking the time to write a review although I am sad to hear you have been disappointed by the new razor. I can see you have already spoken to one of the customer care team who has cancelled your account and spoken to you regarding your concerns. Apologies again for the disappointment and thank you for giving Cornerstone a try.

Posted 6 years ago

“The old blades were great. Nice big shaving head and sharp and smooth. The new ones just seem small, tacky and im permanently missing stubble. I assume you had some supplier issues with the old one. I have now tried to cancel my subscription, however, when i attempt to do this in account setting it simply says 'working' and actually does nothing. The rest of the website works fine, gives me a few options to change my mind but, wont let me actually cancel. Seems a bit dubious.”

Helpful Report

Posted 6 years ago

I am very sorry you are having trouble cancelling your account - this should not be happening so we would like to get this resolved for you as soon as possible. Please do email help@cornerstone.co.uk and one of the team will be happy to help you.

Posted 6 years ago

“Blades are woeful. Exactly the same as sold in Tesco.... at half the price!”

Helpful Report

Posted 6 years ago

Hi Harold. Thanks for taking the time to leave us a review. I'm so sorry to hear that you feel we compare poorly to other brands. If you haven't already, please send an email to our care team at help@cornerstone.co.uk and one of the team will be happy to get back in contact with you regarding your order.

Posted 6 years ago

“I ordered for goods worth 14 pounds and was charged 30. When I asked for customer care to refund the difference. I had an Appalling response asking me to return the extra goods first before a refund could be considered. I would have expected an apology and a refund of 16 made immediately. I have decided to inform consumer forum about the poor fraudulent practice.”

Helpful Report

Posted 6 years ago

Thanks for taking the time to leave us a review. I'm very sorry to hear about this and that our care team didn't resolve the situation to your satisfaction. We would never want a member to be charged for items they didn't want or weren't expecting so I do apologise for the inconvenience caused here. When you can, please get back in touch with them at help@cornerstone.co.uk. I will make sure they're aware of this and they will do everything that they can to get things sorted for you. Best wishes.

Posted 6 years ago

“I enjoyed the original razor but am hugely disappointed with the new version. It cut my face to ribbons. I can't understand why such a highly rated product was replaced with what, for me anyway, is a much inferior version. Sorry Cornerstone, I'm now a former customer!”

Helpful Report

Posted 6 years ago

Hi Simon. Thanks for taking the time to leave us a review. I'm so sorry to hear that you've suffered some cuts from our new razor - I hope they weren't too serious and that you're healing quickly. If you haven't already, please send an email to our care team at help@cornerstone.co.uk about this as they'll want to know and do what they can to assist you. Apologies again and best wishes.

Posted 6 years ago

“GO BACK TO OLD BLADES AND I WILL COME BACK. MY MATES AND COUPLE OF FAMILY MEMBERS AND ALONG WITH MYSELF HAVE ALL LEFT YOUR SERVICE DUE TO THE NEW BLADES BEING RUBBISH. NOT A PATCH ON GILLETTE NOW. YOU HAVE GONE FOR MASS QUANTITY OVER CUSTOMER SATISFACTION AND QUALITY”

Helpful Report

Posted 6 years ago

I'm so sorry to hear that you are not enjoying the new blades Dali - we created our new razor from lots of feedback from member, it's a shame it has not worked for you. If you get in touch with help@cornerstone.co.uk they can amend your account to receive the old blades in future orders whilst we have the stock.

Posted 6 years ago

“I ordered for a set of blades and a razor that cost 14 pounds but I was billed 30. Very very poor customer service rather than apologizing the crooks asked me send the goods back before the refund. Never agiain. Fraud fraud fraud fraud Stay away”

Helpful Report

Posted 6 years ago

Thanks for taking the time to leave us a review. I'm very sorry to hear about this and that our care team didn't resolve the situation to your satisfaction. We would never want a member to be charged for items they didn't want or weren't expecting so I do apologise for the inconvenience caused here. When you can, please get back in touch with them at help@cornerstone.co.uk. I will make sure they're aware of this and they will do everything that they can to get things sorted for you. Best wishes.

Posted 6 years ago

“Been with cornerstone for 2-3 years and highly impressed. However the new razor is a total letdown and not a patch on the original. Why change something that was working so well!! Now looking at other subscription providers as I understand that one has blades that fit the original cornerstone razor.”

Helpful Report

Posted 6 years ago

Sorry you feel that way, we developed our new razor from lots of feedback from our members. If you pop an email across to help@cornerstone.co.uk they can switch your orders back to the original blades whilst we still have them in stock.

Posted 6 years ago

“Sorry but the new blades resemble more of a "Bic" than a "Cornerstone" I have cancelled my subscription now and have asked for a refund, especially after being told that I need to rinse the blade between each pass... Something I have done for over 25 years! As someone else has said if you put the "Original" and "New" blades side by side there is no comparison - the "Original Cornerstone" are far Superior ! Repackaged and ready to send back.... pity you can't give zero stars!”

Helpful Report

Posted 6 years ago

Hi Andy, Thanks for your review and sorry to hear that the changes we've made to the razor haven't been positive for you. We developed it based on feedback from our members and worked on spacing the blades better to prevent clogging. I'm sorry that it hasn't been helpful here. I hope that our care team have been able to help you out already but please do get back in touch with them if you have any questions or if there's anything else you need. Thanks again and all the best.

Posted 6 years ago

“I cancelled the new blades after using them several times I, was very disappointed with the blades old blades were great I shaved once when new for a couple of days then twice but with the new blades I am shaving 3 times and still have a bit of stubble bring back the old blades loads better”

Helpful Report

Posted 6 years ago

I am sorry to hear you are not happy with your previous Cornerstone shave Tony. We developed it specifically with feedback from our members, I’m sorry it hasn’t felt that way for you. A lot of our members felt this way with the new razor at first but after persevering they found it gave them a fab shave. Sorry again and hope your shaving experience improves.

Posted 6 years ago

“- forget to add to my last review condemning the new razor "Safety" is now compromised - I now have to discard an old razor head to the bin without a shield. My Wife will generally just run her hand around the bin to pick out any packaging - she will now have an exposed razor blade to contend with - as will any child who finds it - unless I wrap it in layers and layers of toilet paper ! - but why should I ? - is it just to save Cornerstone another £0.005p per blade ? Regards, Disappointed Joe Birmingham”

Helpful Report

Posted 6 years ago

Hi Joe, Thanks for taking the time to leave us a review - I'm so sorry to hear that you've not been impressed by the new razor and blades. We spent a lot of time working on it based on feedback from our members and even had some of our members test it before release to make sure that it was just right - it's a really shame to see that it hasn't done the trick here. I do apologise for that. We do still have a stock remaining of the original blades so if you would prefer to receive them and you haven't already, I would recommend getting in touch with our care team at help@cornerstone.co.uk as they'll want to hear your feedback and awell and they'll be able to help you out further with this. Thanks again for your review and best wishes.

Posted 6 years ago


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Cornerstone Reviews