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Cornerstone Reviews

4.7 Rating 4,475 Reviews

93 %

of reviewers recommend Cornerstone

Company Reviews

Product Reviews

4.7

Based on 4,475 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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help@cornerstone.co.uk

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Cornerstone 5 star review on 9th July 2020

Cornerstone 5 star review on 7th July 2020

Cornerstone 5 star review on 26th June 2020

Cornerstone 5 star review on 3rd September 2016

Cornerstone 5 star review on 2nd September 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Left Cornerstone a few months ago after they changed the razor which is significantly inferior to the original razor. The blades did not feel as sharp, did not cut after a couple of days and were extremely difficult to clean - especially with their own gel. I'm only writing this review after they sent me an automated email today inviting me back and suggesting I read the reviews on this site. Negative reviews seem to be met with "contact help@cornerstone.co.uk". I did his on my exit from Cornerstone but they took no notice of me. My gut feeling is the newer product is a "miss" so I'm back to using my Merkur Futur. Will maybe try again in a year or so if the company acts on its customer feedback.”

Posted 6 years ago

Hi Mark, I am very sorry to hear about your poor experience using our new razor and that you received no response from the support team. I have checked our records and unfortunately couldn't find any correspondence from yourself. We reply to every single email that is sent in to us and never leave our members' queries/issues unanswered so this is rather puzzling. I would greatly appreciate you emailing us at help@cornerstone.co.uk so one of our team can get some more feedback from you and listen to your concerns. We can also look into switching you back to the original razor if you would prefer. Apologies again for the inconvenience caused.

Posted 6 years ago

“Razor is okay. The engraving is a really nice touch, however, the sevice is not as flexible as it appears. I have been trying to stop orders for almost a year. Despite receiving numerous confirmations of my cancellations, I am still being charged. No worth it. Avoid.”

Posted 6 years ago

Thanks for taking the time to leave us a review. So sorry to hear you've had difficulty cancelling your orders - it sounds like something isn't right here. When you can, please get in touch with our care team about this at help@cornerstone.co.uk and they should be able to look into things for you and find out what is happening.

Posted 6 years ago

“The razor head broke before I had even got to the 2nd blade .”

Posted 6 years ago

I am really sorry to hear this as it sounds like you may have received a faulty razor Kevin. If you have the time, I would greatly appreciate you sending our care team an email at help@cornerstone.co.uk and one of them can look into this for you.

Posted 6 years ago

“Style over substance. I was attracted to this company by their marketing and product style. However, it seems clear this is where they are spending their time and energy rather than on the quality and reliability of the products. The main problem was the razors - the conditioning strip (or whatever it's called) was basically redundant after 1-2 shaves; the plastic bridge joining the razors to the handles broke after 5-6 shaves thus making them much harder to use; finally the razors clogged really badly no matter what I tried to do to avoid it. The gel, balm and face scrub were fine though unbalanced in terms of volume when sent as a pack. I got through the gel in just a few shaves, the scrub was about on par, and i still have loads of the balm left. Worth a try but I won't be renewing and will try other companies.”

Posted 6 years ago

Thank you for taking the time to write us an honest review Will. It is so disappointing to hear about your experience with Cornerstone. It does sound as though you had received a faulty batch of blades and we did experience an issue with our razor handles but this has now been rectified. If you did decide to come to back to us, please do drop us an email at help@cornerstone.co.uk and the care team can look into sending you some replacement blades and a new handle. We do understand that our products may not suit everyone but thank you for giving us a try anyway.

Posted 6 years ago

“Your new blades are poor in comparison to the earlier version.”

Posted 6 years ago

Thanks for leaving us a review, John. I'm so sorry to hear that you've had a bad experience with our new blades. We'd really like to know why you thought that the new blades were poor in comparison to the original blades and if you have any further feedback for us. Would you mind dropping the customer care team an email on help@cornerstone.co.uk and someone will be in contact.

Posted 6 years ago

“Love the blades but just hate the amount of packaging that they come with. I get six blades in a neat little pack no bigger than a box of matches but the parcel won't go through the letter box because of the size of the packet that they are sent in. The printed infomercial material that is sent is all available on the web site so why send it out in printed form? What's wrong with an email and a link.”

Posted 6 years ago

We are all about convenience so it is sad to hear this did not fit through your letter box, especially for such a small item. We are looking at ways to minimise our packaging so thanks for bringing this to our attention Andy.

Posted 6 years ago

“To be honest I've been a bit disappointed lately , the first blades I received were excellent , but last couple of boxes of blades disappointing. Never seem to get a clean shave and after about 3 shaves the blades haven't been very good !! Just received latest box so will see how they go, but not sure I will carry on with my order much longer.”

Posted 6 years ago

“The new Razor is appalling. The blade is a poor fit to the handle, the blades are too close together and it is generally a poor shave!”

Posted 6 years ago

“The whole concept of Cornerstone is a great idea, the box you receive is well presented, with the personalized handle and cream / gels that are part of the package are excellent. The service is great with up to date info on where your package is at and when it arrives it looks perfect. However, this is where Cornerstone fall short compared to the big boy brands they are competing with in the UK market. For me, personally I feel the blades are not good enough. I have suffered a shaving rash every time I use my razor even when using the gel and after balm the feeling on my neck afterwards is at times unbearable causing a shaving rash that I never normally get whist shaving, In addition to this I have to shave again the next day and believe me I am twice a week kind a'guy, on the whole the blades in my opinion do not provide a close enough shave. Sorry guys but I wont be continuing my subscription.”

Posted 6 years ago

Hi Jason, So sorry to hear that you're getting the best shaves from your razor and you've been getting reactions too! That shouldn’t be happening, especially as our products were designed with sensitive skin in mind. Do get in touch with help@cornerstone.co.uk - they'll want to hear more details about your experience and help you out.

Posted 6 years ago

“The new blade design is nowhere as good as the old type It seems blunt...wished I could still order old type blade's its a much closer shave. Not sure if I will carry on with them....”

Posted 6 years ago

Hi, I’m so sorry to hear that you’re not happy with the new razor. Could you possibly drop an email to the team at help@cornerstone.co.uk? I know they’d be really keen to hear your feedback, and see if there’s anything they could do to help you out.

Posted 6 years ago

“The new blades re not good- the old blade was much better. I used one today and the quality of shave is so superior to the new blades. I will move unless I can find a source of old blades”

Posted 6 years ago

Very sorry to hear this CB - our new razor was developed with feedback from our members I'm sorry to hear you were disappointed with the shave. Please do get in touch with our care team at help@cornerstone.co.uk, they'd love to hear your feedback.

Posted 6 years ago

“Agree with the below - old product excellent, new one just like average supermarket stuff. Hoping they will bring the old ones back in light of the response.”

Posted 6 years ago

Sorry to hear you've been disappointed with the new razor Richard. We developed it using feedback from our members, I'm sorry to hear it hasn't done the trick for you. Please do get in touch with our care team, they'd love to hear your thoughts on the new razor and help anyway they can.

Posted 6 years ago

“The first time I used the razor I thought what a great shave but realised after 2 or 3 shaves they were going blunt and I was having to change the blade too often.So I tried my previous razor again and have decided to go back to using that”

Posted 6 years ago

Really sorry to hear that Richard, we do have some great tips on keeping your blades fresh and sharp on our website. Please do get in touch with our care team at help@cornerstone.co.uk, they'd love to hear your feedback and help anyway they can.

Posted 6 years ago

“New razor and blades very poor! Old razor was foolproof, this is like any other that could break break unlike the old one!! Money making?? who knows??”

Posted 6 years ago

Hello Gareth, I am really sorry to hear you do not like our new razor - how disappointing! We developed it specifically with feedback from our members, who asked us to include a trimmer blade, better blade spacing and a more contoured handle. I do apologise that this has not been the case for you. If you would like to get in touch with one of the team at help@cornerstone.co.uk they will be sure to listen to your concerns and help you.

Posted 6 years ago

“The 'new improved' blades are absolutely hopeless. They don't shave as well and clog up. I'm on my last blade and nowhere near the 12 week mark. The first ones lasted me 10 weeks. Am cancelling my subscription John”

Posted 6 years ago

Hi John, I’m so sorry to hear that you’re not happy with the new razor. Could you possibly drop an email to the team at help@cornerstone.co.uk? I know they’d be really keen to hear your feedback, and see if there’s anything they could do to help you out.

Posted 6 years ago

“Just like to say the new blades are rubbish.the flexibility of the old blades gave me a close shave,these new ones are no better than any of the other leading brands.you have taken a backward step in my view.I shall be cancelling my order from now on.”

Posted 6 years ago

Hi Andy, I’m so sorry to hear that you’re not happy with the new razor. Could you possibly drop an email to the team at help@cornerstone.co.uk? I know they’d be really keen to hear your feedback, and see if there’s anything they could do to help you out.

Posted 6 years ago

Hi Andy, I’m so sorry to hear that you’re not happy with the new razor. Could you possibly drop an email to the team at help@cornerstone.co.uk? I know they’d be really keen to hear your feedback, and see if there’s anything they could do to help you out.

Posted 6 years ago

“First shave with a new blade is good but unfortunately I get cut to ribbons from then on! pretty good if you can afford 1 shave per razor.”

Posted 6 years ago

Sorry to hear that, it is rather unusual. If you pop an email across to help@cornerstone.co.uk they will look into that further with you.

Posted 6 years ago

“Not a bad product, in terms of shave quality however not happy with the very short, intentionally shortened lifespan of the plastic frame. The small rubber attachments rip way too quickly while the blade is still in decent condition and takes the choice out of how long I m happy to use the same blade for. Won't be ordering again.”

Posted 6 years ago

We're so sorry to hear that this has been the case, Derek. It sounds like there may be an issue with the blades you've received - if you can get in touch with our Care Team at help@cornerstone.co.uk we'll be able to get this sorted for you.

Posted 6 years ago

“I have been a member of cornerstone for a while now, and they have just changed the handle and blades. The handle itself is a vast improvement on the last one and the engraving adds that personal touch. The new blades boast to be superior to the previous, unfortunately I disagree. Yes it gives a great close shave and yes it glides effortlessly over the face. It doesn't however appear to shave you beard well with one run over the face and takes 3 or for times to get the same result as previously achieved by 1 or two passes. The trimming blade is a welcome addition and should remain on any further blades in the future. It is a real shame that the blades seem to have taken a step back. On first use the silicon type bottom section appears to stick to the face until it starts to clog with the shaving product. The angle of the blade doesn't feel natural to me either. I also got a free sample of post shave balm and again I feel this has missed the mark it soothes for about 5 minutes before the burn starts again, burn I might add I never got from the old style blades.”

Posted 7 years ago

So sorry to hear that you are disappointed with the new blades Kyle. We haven't changes the angle of the blades from the original blades however we did introduce better blade spacing to ensure less clogging, I'm sorry that doesn't seem to have worked on this occasion. I would recommend rinsing the blade under hot water after each stroke to minimize this. I would recommend watching our latest video for expert tips from a professional barber on getting the best shave, including for instance shaving after a hot shower to soften stubble or going with the grain to prevent ingrown hairs. These tips might be second nature to you of course, but a lot of our members find them very useful. The video can be found here: http://blog.cornerstone.co.uk/how-to-achieve-a-barber-worthy-shave-at-home/

Posted 7 years ago

“Pure marketing Hype, nothing at all yo sign up too”

Posted 7 years ago

Hi Tomas, thanks for leaving us some feedback and sorry to hear about this. If you haven't already I'd recommend popping an email to our care team at help@cornerstone.co.uk as they'll want to help you out in any way they can. Best wishes.

Posted 6 years ago

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Cornerstone is rated 4.7 based on 4,475 reviews