Cornerstone Reviews

Name: Cornerstone
Rating: 4.65

4.7 Rating 4,475 Reviews

93 %

of reviewers recommend Cornerstone

4.7

Based on 4,475 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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help@cornerstone.co.uk

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Cornerstone 5 star review on 9th July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service, failed to deliver order as paid for and schedule.Now told up to 10 days for a refund.Very poor,can not recommend”

Helpful Report

Posted 6 years ago

Oh no, it is a shame to hear you would not be recommending us Matthew. We have been experiencing a backlog of orders from the festive period so I do apologise for the delay. Unfortunately, we have no control over the time it takes to process refunds as this is all dependent on your bank but members do report receiving it within a few days so do keep your eyes peeled and hopefully it will be with you soon.

Posted 6 years ago

“Pesky Ads littering my websites i visit even many months later. Impossible to rid of.”

Helpful Report

Posted 6 years ago

Hi Graham, We've answered your review with a little more detail in your previous review. Hopefully, these tips will prevent you from seeing more ads. :-)

Posted 6 years ago

“plastered Ads all over my webpages that are proving impossible to remove. Wish i'd never have even looked at cornerstone website.”

Helpful Report

Posted 6 years ago

Oh gosh, sorry to hear this Graham! this probably happened as you showed interest in us in the past and searched for us on Google. Unfortunately we don't have control over the ads ourselves, but if you clear your cache and cookies, this should hopefully remove the record of your initial interest, and our adverts too :-)

Posted 6 years ago

“Not received”

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Posted 6 years ago

Oh no! I am sorry to hear this Ian. Our members should always receive their goodies. Please drop us an email at help@cornerstone.co.uk and one of the support team will investigate this for you.

Posted 6 years ago

“Can’t log in or subscribe and want to- help! 😮”

Helpful Report

Posted 6 years ago

I'm sorry to hear you are having some trouble with the site Lorraine, if you pop an email across to help@cornerstone.co.uk they will be able to help you :-)

Posted 6 years ago

“WARNING: Never subscribe to a company that you can't find a customer support phone number anywhere for WARNING: Never subscribe to a company that you can't find a customer support phone number anywhere for. You should be concerned about a company that keeps its customers at a distance…no phone number anywhere tells you it's all about Cornerstone and not the customer. Their customer service is appauling and speaks volumes about the management and its employees. Even more concerning is you can't cancel your subscription with Cornerstone...only suspend your account with you credit card details remaining on Cornerstones servers... just waiting for the likes of Russian or Korean hackers to steal. As a “start up" ask yourself, do you think Cornerstone have their act together when it comes to internet security...bigger, better and more established companies/corporations after all have been hacked recently. The size of the box they use to deliver a small set of blades "to your door" is absurd...if you have an average size letterbox and enjoy the inconvenience of going to the post office when you're meant to be at work, with the usual forms of ID to pick up deliveries that won't fit through the letterbox then Cornerstone is for you. Go for it. My initial experience with Cornerstone had them blatantly mislead on several occasions to me about the size of the box not fitting through the letter box...this I as assured was going to change very soon and new packaging was about to be deployed. After 7 months nothing has changed with their packaging not fitting normal sized British letter boxes. In my experience, the Cornerstone shave is really poor quality compared to competitors…nicks and cuts my skin more than other blades I've used, leaving it dry and the blades blunt faster than any others I’ve used. There is no way to successfully get in “tight places” either but this is certainly not the overriding reason I’m not using Cornerstone anymore. If Cornerstone had been responsive and valued me as a customer I’d have possibly tolerated the less then optimal shave for the shear convenience. Its a hassle to cancel. They also aren't the cheapest...check out Harry's. The main reason I’m canceling is because of Cornerstones total lack of customer care and what I perceive as subscribing to a bit of a scam if you can't actually unsubscribe. They certainly don't make their customers feel valued. I’ve used DSC in the States for over a year and they are awesome. Even expensive Gillette is worth the extra cost as their shave is undeniably good and I can buy on line or in a physical store. The cost is irrelevant if you look clean shaved and the blades don't harm your skin, right! I’m currently using Harrys which seems okay and possibly better than DSC (too early to say for sure). And I can also buy Harrys in the Target department store in the USA without the need for shopping online if I choose. Harry's and DSC also know how to pack a small box of blades in a suitable size envelope. So, the total lack of responsiveness, the lack of a phone number to call, failure to answer customer email enquiries and offer any assistance, mislead customers by telling them the packaging was about to change (when it clearly wasn't) and not letting subscribers cancel subscriptions (only suspend) so Cornerstone can presumably mislead investors about the number of subscribers speaks volumes to me about the type of unethical company Cornerstone really are. Not a company I'm comfortable with.”

Helpful Report

Posted 6 years ago

It’s such a shame to hear how disappointed you’ve been concerning your experience with us - we’d never want a member to be left feeling like that. We recently won the People’s Champion award at the Startups Awards - we take needs of our members very seriously, and always want to hear how we can improve. It’s true, we don’t have a phone line at the moment, but have found our members have been happy with a speedy email instead - the team generally reply within a working day. Sometimes during popular periods, it can take an extra couple of days to respond - I’m sorry if that caused you any inconvenience. It’s so disappointing to hear you had difficulties receiving our deliveries. Our boxes were designed to fit through 90% of UK letterboxes, but we always keep a close eye on that - we know successful deliveries are really important for our members’ convenience and the service we offer. We log all reports of failed deliveries and have found 95% of our orders are delivered successfully first time. It must have been so frustrating that your order wasn’t one of those, and hopefully in the future, even more orders will arrive first time. With this in mind, In the last year, we have brought out two new smaller and slimmer versions of our packaging, to carry different combinations of goodies. We are also working on some extra small packaging for our blade-only orders, which we’re looking forward to releasing in the new year. We would never intend to mislead anyone about these developments, but do like to be open about what we’re working on - I’m sorry if that led to any confusion. It’s also disheartening to hear that you didn’t enjoy the shave - we generally have great feedback about our products - our blades have over 4 stars out of 5 rating, and 80% of our members who sign up are still with us a year later. Hope any nicks or cuts have cleared up quickly, and we’re really glad to hear you’ve found something that works for you instead of us. If you haven’t been in touch with the care team to arrange a no quibble refund for your first order, then please do, at help@cornerstone.co.uk. They will also be able to help you cancel your account, if you haven’t done so already. I’m sorry to hear you’ve been left with any concerns for your privacy or security - we use a payment provider called Stripe to hold and process our members’ payment details. Stripe have the most stringent level of certification available in the payments industry, making use of best-in-class security tools and practices to maintain a high level of security. Hope this has managed to clear up any concerns you might have, and I’m sorry that we weren’t able to provide you with the service you were hoping for.

Posted 6 years ago

“The friend referral system is a con; avoid. I referred a friend but wasn't credited.”

Helpful Report

Posted 6 years ago

That's really unusual to hear Michael, the credit is automatically applied to your account when your friend signs up using your unique referral link. If you pop an email across to help@cornerstone.co.uk they will have a look into that for you.

Posted 6 years ago

“I placed my order almost a month ago and it still hasn't arrived. I contacted Cornerstone 2 weeks ago and they assured me that I would have it within the week - No surprise that it still hasn't arrived. Extremely poor experience and I have now requested a refund.”

Helpful Report

Posted 6 years ago

Hi Daniel, I'm so sorry that your order hasn't arrived yet - that really isn't the smooth service we strive to deliver for our members. We thought we'd fixed the problem with your order when we emailed you, and Royal Mail should've then released your order to you - but it seems that it's now got stuck in the postal system again. We decided to wait as, at the time, it would've been much quicker for the order to reach you from the middle of the postal system, rather than starting again at the beginning - but now it seems that's not the case. So sorry to have kept you waiting. If you'd like to drop help@cornerstone a quick email, the care team will be able to get your order sent out to you again as quick as possible. Apologies again for the frustration and disappointment. I hope you have a lovely weekend.

Posted 6 years ago

“The product is good, the delivery excellent! But I suspect a “ CON” I twice requested suspension on products fir which I was billed ? I’m still waiting fir a refund. Compounding above is the fact that my son whose account I pay for, and is in London.same thing , asked fir postponement to which nothing happens , you’ve guessed it, they charged my card again. STILL WAITIBG BOTH REFUNDs. Don’t trust this company!!!!”

Helpful Report

Posted 6 years ago

Hi Andrew, I’m so sorry to hear that you’ve had problems canceling your account. If you drop the care team a line at help@cornerstone.co.uk, they'll do all they can to sort this out for you. I’m sure they’ll want to look into what might have happened too. To speed things up, feel free to include your postcode in the email.

Posted 6 years ago

“I have just ordered using the Money Saving expert site it should have cost me £14 You have charged £30 why?”

Helpful Report

Posted 6 years ago

So sorry to hear about that Debra - it sounds like something has gone wrong here! If you haven't already, please contact our care team about this at help@cornerstone.co.uk and they will be able to resolve things for you.

Posted 6 years ago

“Took double agreed amount from my account. Customer service chat argumentative”

Helpful Report

Posted 6 years ago

I'm very sorry to hear this Andy. I hope that we were able to resolve this matter for you, in a way that you were satisfied with.

Posted 6 years ago

“Great looking product with the silver handle and engraved initials on the handle, but the quality of the shaver is really really bad, honestly a cheap throwaway BIC shaver would do just as good of a job as these blades, I use these and instantly can feel stubble on my face the same day, and visibly can see the stubble quite alot the day after, wouldn't recommend”

Helpful Report

Posted 6 years ago

Hi Callum, So sorry to hear that you're not impressed with our razor. Could you drop the care team a line at help@cornerstone.co.uk? They'll help you out, and will want to find out what happened.

Posted 6 years ago

“I tried to order from the website but wouldn't work tried to email Cornerstone.co.uk but no address found so didn't bother with them went to another company who I had no problem contacting regarding delivery of razors”

Helpful Report

Posted 6 years ago

Hi there, So sorry to hear that you had issues signing up. Could you drop the care team a line at help@cornerstone.co.uk? They'll help you out, and will want to find out what happened.

Posted 6 years ago

“Customer service absolutely terrible. Did not update me regarding my delivary taking up to a possible 7 working days - instead leave it to the customer to chase. Took my money and close my account without telling me how long it would take for me to Receive my cash. Not very good at all”

Helpful Report

Posted 6 years ago

Thank you for leaving your feedback and I'm so sorry to hear you've been disappointed with our level of service. Our dedicated team of Customer Care Champions always strives to provide the highest level of customer service, so I'm so sorry that you haven't had that experience. Part of their role is to be as proactive as possible in taking any requested actions, which is an attribute our members usually do appreciate. Please do accept our apologies if this caused any frustration or inconvenience, and please feel free to contact the team again if you feel they could help any further.

Posted 6 years ago

“The 1st order was great but when the second lot arrived they were completeley different blades and no better than a disposable razor”

Helpful Report

Posted 6 years ago

I'm really sorry to hear that you were disappointed in our new razor. The customer care team will be interested in hearing your feedback and thoughts about the razor and if there is anything you feel we can improve. The email address is help@cornerstone.co.uk. Thank you so much for giving Cornerstone a try and taking the time to leave us a review!

Posted 6 years ago

“Sadly I cant give this razor any more than 1 star. The shave is very poor and the head is clunky and struggles to get into the tighter areas. I have stuck with it and used the razor over 50 times but will not be purchasing any further blades. Really disappointed with this product as I had high expectations! My Gillette is far superior and that's even with an old blade!”

Helpful Report

Posted 6 years ago

Hi Gareth, thanks for taking the time out to leave us a review! So sorry to hear your shaves didn't go well - that shouldn’t have happened. Do get in touch with help@cornerstone.co.uk, they’ll want to find out more detail and help you out.

Posted 6 years ago

“I had cancelled my order with this company and they seemed to understand, however several months later more money was taken off my account. There is no phone number to contact the company. This is really silly to think that everyone has a computer, and iPad or a tablet and to do everything by computer. It might seem old fashioned to ask for a simple phone number, but that's how to get things done. As a result of this situation I will never order items from a company that has no phone number and no address.”

Helpful Report

Posted 6 years ago

I'm so sorry to hear about that - it does sound very unusual that your account has been billed while cancelled so if you haven't already, please contact our care team about this and they'll do everything they can to resolve this for you. Unfortunately, we are quite a small team still and don't have the capacity to have a phone line, much as we'd like to. They can however be reached by email at help@cornerstone.co.uk and will respond to your message as quickly as possible.

Posted 6 years ago

“I have given it 3 months trial but the new blades/ handle design are far inferior. I didn't realise how much so until I tried an older design blade this morning which was so much better in every way. Please reverse this change or offer the option of the older type. I have cancelled my subscription for now. Sorry.”

Helpful Report

Posted 6 years ago

Oh gosh, I am sorry to hear this! I do appreciate you giving us such a long trial and it is disappointing to hear the new razor has not done the trick for you. Please do contact the care team at help@cornerstone.co.uk and one of them will look into this further for you.

Posted 6 years ago

“I signed up for the cornerstone subscription service just as they were moving from the old style blade to the new blade. My first package arrived with the old blade and I was really pleased with the shave. Unfortunately the next package arrived with the new blades and are nowhere near as good so I cancelled my subscription. Happily I've found another subscription service that uses the original blades, I think they bought the German manufacturing company, and I'm back to a really smooth shave.”

Helpful Report

Posted 6 years ago

Hi Phil, I’m so sorry to hear that you’re not happy with the new razor. Could you possibly drop an email to the team at help@cornerstone.co.uk? I know they’d be really keen to hear your feedback, and see if there’s anything they could do to help you out.

Posted 6 years ago

“I was more than happy with the original blades which gave an excellent shave. Then Cornerstone completely reinvented their product. I've used it twice and its a terrible shave. Accounts on pause - email sent asking for a refund the 2 boxes of new type razor blades. If the original blades are no longer available I'm going to be an ex customer. I must say their new shaving foam is excellent.”

Helpful Report

Posted 6 years ago

Hi Dave, thanks for taking the time out to leave us a review! I’m so sorry to hear that you’re not happy with the new razor, we wouldn't want to lose you as a member. Could you possibly drop an email to the team at help@cornerstone.co.uk? I know they’d be really keen to hear your feedback, and see if there’s anything they could do to help you out. Glad to hear you enjoy using our shaving foam! Delete

Posted 6 years ago

Cornerstone is rated 4.7 based on 4,475 reviews