CoolCare Reviews

Name: CoolCare
Address: Helios 47 Isabella Road, Helios 47 Isabella Road, Garforth
Rating: 4.41

4.4 Rating 215 Reviews

87 %

of reviewers recommend CoolCare

4.4

Based on 215 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01133853853

Email:

info@CoolCare4.co.uk

Location:

Helios 47 Isabella Road,
Helios 47 Isabella Road
Garforth
LS25 2DY

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CoolCare 5 star review on 14th June 2022

Adalbert Rugeruza

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The app is good; it had a few issues at the beginning but it seems like those issues have been resolved. The customer/support team are very helpful when you call them. They seem to be patient, they make sure that any problem or issue you may have is resolved or dealt with. I have used similar apps before but CoolCare is much better. It does everything I need, as a manager.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear that you are not pleased with the service you have received from CoolCare. We'll take a careful look through your feedback to see what we can learn about our product and services, so we can continue to improve the experience for you and all our customers. Should you be willing to discuss your views with us directly, we'd love the opportunity to speak to you. Please either drop us a note on Customer. Success@coolcare4.co.uk or call us on 01133853853. With best wishes from, The CoolCare Team

Posted 3 years ago

“excellent”

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Posted 3 years ago

“absolutely fabulous service. great and fast communications. well worthy of 5 *****”

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Posted 4 years ago

“We have just moved over to cool care 4 and find the system great”

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Posted 4 years ago

“Truly a friendly bunch of staff at CoolCare. Namely Ben and Sarah. Really helpful and approachable. Excellent customer care skills and an asset to your company :)”

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Posted 3 years ago

“Excellent , thank you”

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Posted 3 years ago

Thank you for your review! We appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 3 years ago

“Always helpful and efficient”

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Posted 3 years ago

“The lady was extremely helpful and sorted out the problem.”

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Posted 3 years ago

Thank you for your review! We appreciate you taking the time to share your thoughts on our service at CoolCare. We are pleased to hear that our colleague was so helpful and managed to assist you. We consider ourselves very lucky to have such a wonderful team to support our valued customers. Thank you again for your kind comments. With best wishes from, The CoolCare Team

Posted 3 years ago

“Easy to use, numerous functions and a good support team when you need assistance”

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Posted 3 years ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on both our product and service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare4 is a completely different product from our past software and we know that change is sometimes a challenge so it is always nice to hear from customers who have embraced our new product and realise the advanced features that it has to offer. We are very grateful for your feedback. With best wishes from, The CoolCare Team

Posted 3 years ago

“Very prompt and always readily on hand to help”

Helpful Report

Posted 3 years ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. With best wishes from, The CoolCare Team

Posted 3 years ago

“fantastic service given by Ben and Matt ., who without them , would not be able to navigate this new software any problems , and we have had many , have been sorted within minutes these guys should be given a huge pay rise for their customer service rolls”

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Posted 4 years ago

“Like the set up of it and ease of use .”

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Posted 4 years ago

“I am impressed how easy to use CoolCare 4! It makes life much more easier.”

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Posted 4 years ago

“Issue was eventually sorted and the member of staff was very helpful in doing so and explaining what the issue was.”

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Posted 4 years ago

“We've just migrated from CoolCare3 to CoolCare4 and the whole process has been well managed and virtually seamless. Excellent support and really good training.”

Helpful Report

Posted 4 years ago

Thank you for your review! We really appreciate you making the time to share your thoughts on our service at CoolCare . We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 4 years ago

“The system is very comprehensive in logging staff, hours worked and holidays. Also maintaining residents details. Very user friendly together with a nicely polished VNB.”

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Posted 4 years ago

“Very helpful staff giving a good customer experience when accessing the help desk.”

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Posted 4 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 4 years ago

“Excellent product”

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Posted 4 years ago

“It was a pleasure working with Cool Care team. Great experience”

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Posted 4 years ago

“The staff at Cool Care are very friendly and helpful. It is a pleasure working with them.”

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Posted 4 years ago

CoolCare is rated 4.4 based on 215 reviews