Confused.com - Car Insurance Reviews

Name: Confused.com - Car Insurance
Rating: 4.54

4.5 Rating 238,150 Reviews

91 %

of reviewers recommend Confused.com - Car Insurance

4.5

Based on 238,150 reviews

Customer Service
Communication Channels	Email

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I use you every year.”

Helpful Report

Posted 5 months ago

“I tried to insure with you, but when I tried to pay the premium ,icould not find a link to give you my bank details .I tried to email you but the person replied he did not understand the problem , so disapointed”

Helpful Report

Posted 5 months ago

Hi John, Thanks for leaving your review. We’re sorry to hear you had trouble purchasing your quote. Confused.com is an online comparison site and not an insurer, so we do not process any payments. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. Ka, Confused.com Representative

Posted 5 months ago

“The quote was fine but when I came to take up the offer with RAC all the extras that were included in the quote (protected no claims, legal protection etc.) were now at added cost despite me making sure I had selected a quote where they were included. The end result was a price higher than my current insurer. I appreciate that this may be RAC's fault but it made the process a total waste of my time and of no value at all.”

Helpful Report

Posted 5 months ago

Hi Sue, Thanks for leaving your review. We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is. We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently. To help figure out why your price has changed, please first check for these common changes: Did the payment method change from annual to monthly? Did you add or upgrade any optional extras? (e.g. add legal cover, add/upgrade breakdown cover, upgrade courtesy car to hire car) Did you upgrade the cover level? (e.g. change from ‘Bronze’ to ‘Gold’) If none of those steps explain the change, please email complaints@help.confused.com with the following details so we can investigate with the insurer directly: Screenshot of the price on Confused.com Screenshot of the price on the insurer's website Insurer's name Date you obtained the quote We hope this is resolved for you soon! Ka, Confused.com Representative

Posted 5 months ago

“Clear concise instructions. New insurance saved me a lot of money. Thank you.”

Helpful Report

Posted 5 months ago

“The Customer Service advisor i spoke to yesterday was extremely helpful and explained things for me to try and understand”

Helpful Report

Posted 5 months ago

“Spot on cómpany àm rénewing my càr wíth them in a few days”

Helpful Report

Posted 5 months ago

“Straight forward and an easy process”

Helpful Report

Posted 5 months ago

“Very helpful when trying to negociate the car incurance world!!”

Helpful Report

Posted 5 months ago

“Good to compare insurance not always cheapest for same cover from other sites”

Helpful Report

Posted 5 months ago

“Not make things easy”

Helpful Report

Posted 5 months ago

Hi Ergys, Thanks for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue If you need assistance, you can get in touch with our support team via our contact us page: https://www.confused.com/help/contact-us Ka, Confused.com Representative

Posted 5 months ago

“best prices and great rewards.”

Helpful Report

Posted 5 months ago

“Very easy”

Helpful Report

Posted 5 months ago

“found a cheaper car quote...”

Helpful Report

Posted 5 months ago

“Notifies me when insurance due giving me plenty of time to check all options.”

Helpful Report

Posted 5 months ago

“Very helpful”

Helpful Report

Posted 5 months ago

“I was given the time and information to discuss options and alternatives. The gentleman was very informative and helpful.”

Helpful Report

Posted 5 months ago

“Easy to use and understand website. A good price was found and accepted.”

Helpful Report

Posted 5 months ago

“Very clear quotes, I was able to filter the quotes in order to find exactly what I need. Very quick to use. Saved over £300.”

Helpful Report

Posted 5 months ago

“it’s easy. You can see straight away insurance and you see the price suits you”

Helpful Report

Posted 5 months ago

“Easy to use”

Helpful Report

Posted 5 months ago

Confused.com - Car Insurance is rated 4.5 based on 238,150 reviews