“Tried to buy cover again with RAC but because I bought it last year with a quote from Confused.com, it wouldn’t go through. Had to go to moneysupermarket to complete the same offer.”
Thanks for leaving your review.
We’re sorry to hear you had trouble purchasing your quote. Confused.com is an online comparison site and not an insurer, so we do not process any payments.
We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website.
Ka, Confused.com Representative
“Good price and use Confused.com for a long time and never had any trouble. This time i did it through the confused app and very disappointed because it won't let me retrieve my rewards. I've contacted Confused.com and I'm waiting for a response.”
Hi Sarah Jane,
Thanks for leaving your review.
We’re unable to locate a claim for a Confused.com reward under your email address.
Here is how to claim your reward after buying car, home, or van insurance:
Open the app: Start by downloading or opening the Confused.com app from your device's app store/play store.
Claiming: Go to the "Rewards" section, log in, tap "Claim my reward" and complete the required questions on the reward claim form.
Timeline: We then need to verify your policy details (like your policy number and insurer). This can take up to 14 working days.
Make sure your push notifications are on so we can let you know when your reward is verified! You can then redeem your wallet balance for a brand of your choice.
Ka, Confused.com Representative
