Hello Helen,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore I have emailed you requesting further information from you. Please could you keep an eye on your inbox to locate the email.
I’m very sorry for any inconvenience this has caused you, Helen. We hope to resolve this for you soon.
Jess, Confused.com Representative
“Super easy site to use - unbeatable prices - and the rewards are just the icing on the cake. That's why I have my home , motorbike, classic and everyday cars insurance through Confused .Com.”
“This is usually the best site n prices go.compare give me the same price but I went with Confused.com again think you get extra discount for using them again”
“UI was fine, CS was fine, ads were a bit much. But compare the market found me a significantly better deal so there's absolutely no point in checking here.”
Hello,
Thank you for leaving your review.
I'm sorry to hear the prices you have received are not competitive.
As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
Jess, Confused.com Representative
