Confused.com - Car Insurance Reviews

Name: Confused.com - Car Insurance
Rating: 4.54

4.5 Rating 232,628 Reviews

91 %

of reviewers recommend Confused.com - Car Insurance

4.5

Based on 232,628 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“Very user friendly and so easy to get a quote. Appreciate most of the questions are pre-filled as a returning customer”

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Posted 1 month ago

“You found me the cheapest, and have taken it out thankyou”

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Posted 1 month ago

“Request made for car insurance with guidelines provided with a very acceptable time frame multiple comparisons sent allowing customer (me) time to consider products.”

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Posted 1 month ago

“Easy and efficient”

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Posted 1 month ago

“Easy to understand and use great prices and a telephone number of the insurance group if you have a query.”

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Posted 1 month ago

“My insurance begins on the 12 of February. So, I have nothing to say for now.”

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Posted 1 month ago

“Useful comparison site and used by the Which? website, which is where I went to it from”

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Posted 1 month ago

“Saved me a lot of work great quotes”

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Posted 1 month ago

“Price quoted and shared in many mails was not final price.”

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Posted 1 month ago

Hello Spencer, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Spencer. We hope to resolve this for you soon. Ka, Confused.com Representative

Posted 1 month ago

“I find it useful as I am able to compare prices and make a decision based on the price and benefits”

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Posted 1 month ago

“Down to cost at the end of the day ! Confused .com were the cheepest overall .”

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Posted 1 month ago

“Picked a quote and booked”

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Posted 1 month ago

“Saves so much time and easy to use”

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Posted 1 month ago

“All your recommendations are way over priced I found the right prices my self could not believe how expensive your recommendations was i got price from 1250 to 2100 I got my own for 644 big difference”

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Posted 1 month ago

Hello Peter, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 1 month ago

“Good comparison company”

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Posted 1 month ago

“Digital platforms very difficult to fill in, ended up staying with same insurer which was very expensive.”

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Posted 1 month ago

Hello Thomas, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 month ago

“The website is very easy to use, and the prices are more competitive than others.”

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Posted 1 month ago

“You get better deals going directly to insurance companies”

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Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 1 month ago

“Easy to complete no issues”

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Posted 1 month ago

“Happy with the quote I got very good price”

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Posted 1 month ago

Confused.com - Car Insurance is rated 4.5 based on 232,628 reviews