“The selected policies on offer are very competitive and made me think that I got a good deal. Still, the final judgement of an insurance policy depends on its support when needed.”
“I have always used Confused. Please be aware I am NOT Carol Phillips, my name is Carol Lewis changed by deed poll . This mistake had been caused by Saga who
Have now rectified the matter on my insurance documents. Please do the same.”
“I thought the website was easy to use and gave such a wide variety of options of what I did or didn't want to include in my car insurance so I could find something perfect for me.”
Hello,
Thank you for leaving your review.
I'm sorry to hear the prices you have received are not competitive.
As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance.
Dan, Confused.com Representative
“Received notification from confused all details were entered for me from my last search just needed to check and make sure everything was still correct. Then received quotes, which were cheaper than my original quote plus I get the added advantage of free drinks plus a bonus to spend at quite a few places. Excellent service, thank you”
Hello,
Thank you for leaving your review.
I’m very sorry to hear you had trouble purchasing your insurance cover.
Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy.
We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website.
I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page.
Dan, Confused.com Representative
“Unhappy with Confused.com - constantly pestered to provide a review. I am now seeking to end this bombardment by providing a negative review. It's the only way these companies will learn.”
Hello,
Thank you for leaving your review.
I’m sorry to hear you’ve been receiving unwanted emails.
If you’d like to unsubscribe, you can update your preferences when signed into your Confused.com account.
Please go to Account > Settings > Contact preferences to make this change.
I hope this helps.
Dan, Confused.com Representative
