“For a pensioner struggling with "old man issues" the frustration of getting car insurance via the internet and its plethora of pop-ups, click bait etc - is an absolute nightmare! It's what my late father would have called - drowning in a sea of variables. To amplify the life sapping process, when I eventually got to the end of torture, the screen message said "We are not able to offer you insurance on this occasion!" Bring back human beings.”
Hi Timothy,
Thanks for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
Because you have posted on a review site, we cannot view your specific Confused.com account details here. To help us resolve this, please email our support team at help@help.confused.com with details of the date of the quote created, name of insurer and price
Once we have your details, we can jump right in and find out what went wrong.
Ka, Confused.com Representative
Hi Kevin,
Thanks for leaving your review.
We’re unable to locate a claim for a Confused.com reward under your email address.
Here is how to claim your reward after buying car, home, or van insurance:
Open the app: Start by downloading or opening the Confused.com app from your device's app store/play store.
Claiming: Go to the "Rewards" section, log in, tap "Claim my reward" and complete the required questions on the reward claim form.
Timeline: We then need to verify your policy details (like your policy number and insurer). This can take up to 14 working days.
Make sure your push notifications are on so we can let you know when your reward is verified! You can then redeem your wallet balance for a brand of your choice.
Ka, Confused.com Representative
“The prices look good until you start reading the small print and realise some of the things they are asking for as part of your policy are ridiculous. Plus the quotes are for the most basic so when you get what you want expect another £100+”
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price and their t's and c's, we recommend contacting that insurer directly and they should be able to explain this to you in more detail.
Ka, Confused.com Representative
