Confused.com - Car Insurance Reviews

Name: Confused.com - Car Insurance
Rating: 4.54

4.5 Rating 238,148 Reviews

91 %

of reviewers recommend Confused.com - Car Insurance

4.5

Based on 238,148 reviews

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Anonymous

Anonymous // 01/01/2019

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“Easy to use”

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Posted 4 months ago

“Just brilliant”

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Posted 4 months ago

“Easy, helpful, efficient.”

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Posted 4 months ago

“Have used you now fore a few years and enjoyed the free coffee each month”

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Posted 4 months ago

“I like confused .com as it's easy to understand for an old biddy 🤣”

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Posted 4 months ago

“Easy to get all the prices and compare for the cheapest option.”

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Posted 4 months ago

“Straight forward and easy”

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Posted 4 months ago

“Good site. Easy to find right product”

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Posted 4 months ago

“The policy search seems work well. The policy types and options presented are invariably in line with what I need at a good price.”

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Posted 4 months ago

“Easy to use”

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Posted 4 months ago

“Easy website to navigate No fuss no bother”

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Posted 4 months ago

“Process very straight forward and offered more than the dealership part exchange offer. The young man was very helpful and knowledgeable. Only downside was that it was difficult to find however, the young man guided us whilst on the phone which was perfect.”

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Posted 4 months ago

“I couldn’t sign for insurance until I had number plate so you hiked up the price…. RIP off !! Won’t be using again and will tell everyone in know !”

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Posted 4 months ago

Hello Dean, Thanks for leaving your review. We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is. We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently. To help figure out why your price has changed, please first check for these common changes: Did the payment method change from annual to monthly? Did you add or upgrade any optional extras? (e.g. add legal cover, add/upgrade breakdown cover, upgrade courtesy car to hire car) Did you upgrade the cover level? (e.g. change from ‘Bronze’ to ‘Gold’) If none of those steps explain the change, please email complaints@help.confused.com with the following details so we can investigate with the insurer directly: Screenshot of the price on Confused.com Screenshot of the price on the insurer's website Insurer's name Date you obtained the quote We hope this is resolved for you soon! Jess, Confused.com Representative

Posted 4 months ago

“All very well spending half hour of your life putting in the details. But when it comes to payment . Call this number to validate. Don't think so.”

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Posted 4 months ago

Hello Philip, Thanks for leaving your review. We’re sorry to hear you had trouble purchasing your quote. Confused.com is an online comparison site and not an insurer, so we do not process any payments. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. Jess, Confused.com Representative

Posted 4 months ago

“Way to use done in minutes”

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Posted 4 months ago

“Great service helped me get great price on car insurance”

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Posted 4 months ago

“A good option to find a good and affordable rate.”

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Posted 4 months ago

“You ask to many questions”

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Posted 4 months ago

Hello Maryke, Thanks for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via our contact us page: https://www.confused.com/help/contact-us Jess, Confused.com Representative

Posted 4 months ago

“excellent service”

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Posted 4 months ago

“Says one price to get you in and then goes up and up”

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Posted 4 months ago

Hello June, Thanks for leaving your review. We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is. We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently. To help figure out why your price has changed, please first check for these common changes: Did the payment method change from annual to monthly? Did you add or upgrade any optional extras? (e.g. add legal cover, add/upgrade breakdown cover, upgrade courtesy car to hire car) Did you upgrade the cover level? (e.g. change from ‘Bronze’ to ‘Gold’) If none of those steps explain the change, please email complaints@help.confused.com with the following details so we can investigate with the insurer directly: Screenshot of the price on Confused.com Screenshot of the price on the insurer's website Insurer's name Date you obtained the quote We hope this is resolved for you soon! Jess, Confused.com Representative

Posted 4 months ago

Confused.com - Car Insurance is rated 4.5 based on 238,148 reviews