Confused.com - Car Insurance Reviews

Name: Confused.com - Car Insurance
Rating: 4.54

4.5 Rating 238,148 Reviews

91 %

of reviewers recommend Confused.com - Car Insurance

4.5

Based on 238,148 reviews

Customer Service
Communication Channels	Email

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very slick.”

Helpful Report

Posted 4 months ago

“great service”

Helpful Report

Posted 4 months ago

“Got 2 B done”

Helpful Report

Posted 4 months ago

“Gave me plenty of options to choose from. Easy to navigate the website. I chose an insurance but have not received the promised £20 voucher!”

Helpful Report

Posted 4 months ago

“easy to do and great price”

Helpful Report

Posted 4 months ago

“quick and easy to navigate”

Helpful Report

Posted 4 months ago

“Very competitive . Staff very friendly and pleasant and understand my requirements clearly. Very knowledgeable and response efficiently my requirements. I decided there and then to do business.”

Helpful Report

Posted 4 months ago

“Using Confused.com took all the stress & wasted time e away , so pleased”

Helpful Report

Posted 4 months ago

“the cost of car insurance was to high compared to quote zone where i found my insurance for this year.”

Helpful Report

Posted 4 months ago

Hello Brian, Thanks for leaving your review. We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently. If you'd like to query a specific price, we recommend contacting that insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 4 months ago

“Very fast and easy to choose from”

Helpful Report

Posted 4 months ago

“Excellent service”

Helpful Report

Posted 4 months ago

“Easy to use website and very good competitive prices on the insurance 8”

Helpful Report

Posted 4 months ago

“I was pleased with your service last year but this year I used it again and failed to get the promised Rewards. On contacting you I got an automated reply which did not address the problem. It is practically impossible to contact your company.”

Helpful Report

Posted 4 months ago

Hello Brian, Thanks for leaving your review. I'm sorry to hear you have not received your Confused.com rewards. We want to investigate this as a priority, but for your security, we cannot discuss account details on this public review site. I have just sent an email to your registered address to gather more information. Can you please email help@help.confused.com so we can look into this immediately? Jess, Confused.com Representative

Posted 4 months ago

“I bought home insurance in Jan2026 and they still haven't verified my purchase. I have applied for my rewards for the car insurance I have just bought but still waiting for verification for that too.”

Helpful Report

Posted 4 months ago

Hello Pamela, Thanks for leaving your review. We’re very sorry to hear that you have not received your rewards after purchasing policies using Confused.com. We want to investigate this as a priority, but for your security, we cannot discuss account details on this public review site. I have just sent an email to your registered address to gather more information. Can you please email help@help.confused.com so we can look into this immediately? Jess, Confused.com Representative

Posted 4 months ago

“Very good site - have insured my car with their advice”

Helpful Report

Posted 4 months ago

“found the cheapest price on confused . com plus an easy site to use”

Helpful Report

Posted 4 months ago

“Easy to use and very precise, thank you. I was with Tesco Silver before and they had quoted me £607 in their renewal letter. So you were £120 cheaper for the same policy.”

Helpful Report

Posted 4 months ago

“Great easy to use friendly member of staff and helpful”

Helpful Report

Posted 4 months ago

“Good system friendly to use, found the insurance I wanted no problem.”

Helpful Report

Posted 4 months ago

“Thanks süper”

Helpful Report

Posted 4 months ago

Confused.com - Car Insurance is rated 4.5 based on 238,148 reviews