“I usually use Compare the Market but was really irritated that the best quote it gave me changed by £200 when I put in my reg, despite the website having my reg. Your quotes were much more competitive and it was super easy to use. I'll return next time!”
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly and they should be able to explain this to you in more detail.
Jess, Confused.com Representative
“Very competitive . Staff very friendly and pleasant and understand my requirements clearly. Very knowledgeable and response efficiently my requirements. I decided there and then to do business.”
Hello Brian,
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly and they should be able to explain this to you in more detail.
Jess, Confused.com Representative
“I was pleased with your service last year but this year I used it again and failed to get the promised Rewards. On contacting you I got an automated reply which did not address the problem. It is practically impossible to contact your company.”
Hello Brian,
Thanks for leaving your review.
I'm sorry to hear you have not received your Confused.com rewards.
We want to investigate this as a priority, but for your security, we cannot discuss account details on this public review site. I have just sent an email to your registered address to gather more information. Can you please email help@help.confused.com so we can look into this immediately?
Jess, Confused.com Representative
“I bought home insurance in Jan2026 and they still haven't verified my purchase. I have applied for my rewards for the car insurance I have just bought but still waiting for verification for that too.”
Hello Pamela,
Thanks for leaving your review.
We’re very sorry to hear that you have not received your rewards after purchasing policies using Confused.com.
We want to investigate this as a priority, but for your security, we cannot discuss account details on this public review site. I have just sent an email to your registered address to gather more information. Can you please email help@help.confused.com so we can look into this immediately?
Jess, Confused.com Representative
