“They seem to offer a good range of quotes and the ārewardsā are a plus. However I find it difficult to compare like for like or to find specific information eg what breakdown cover is included for the price; does it cover uninsured protection in the event of an accident etc. For me the most annoying thing is so many emails especially as soon as I look at a quote an email pops up so trying to compare quotes gets even more confusing!! Iāve yet to decide which insurance to get so the question about ādid I purchase from Darwin Platinumā is irrelevant at the moment, but Iām likely to buy it.”
Hi Gordon,
Thanks for leaving your review.
We understand youāre trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly and they should be able to explain this to you in more detail.
Ka, Confused.com Representative
“Confused was easy to navigate, however once I was put through to insurance firm to finalise, this was where it failed, I paid the company and received confirmation of payment but 3 days later Iāve not received any documentation, contacted the company but still no documentation”
Thanks for leaving your review.
Weāre sorry to hear you havenāt received your policy documents after purchasing. Because Confused.com is a comparison site and not your insurer, weāre unable to send your policy documents.
Most insurers will send your policy documents digitally, so it's best to check in your email inbox. If the documents have been posted, they're normally sent the next working day and can take up to 7 days to arrive. If you haven't received your documents within 7 days, contact your insurer and they should be able to resend them.
Still can't find your policy documents? Reach out to your insurer directly and they'll be able to help.
Ka, Confused.com Representative
