“The website was rubbish and hard to navigate for someone like me ,who is not tech savvy. Then when I eventually got to were I wanted ,the price had gone up, what a con!!”
Thanks for leaving your review.
We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is.
We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
To help figure out why your price has changed, please first check for these common changes:
Did the payment method change from annual to monthly?
Did you add or upgrade any optional extras? (e.g. add legal cover, add/upgrade breakdown cover, upgrade courtesy car to hire car)
Did you upgrade the cover level? (e.g. change from ‘Bronze’ to ‘Gold’)
If none of those steps explain the change, please email complaints@help.confused.com with the following details so we can investigate with the insurer directly:
Screenshot of the price on Confused.com
Screenshot of the price on the insurer's website
Insurer's name
Date you obtained the quote
We hope this is resolved for you soon!
Dan, Confused.com Representative
“Using the quote from the best insurer I was able to get my present renewal down to the level of your best quote which didn’t allow to drive other cars which is the only reason I didn’t go with it”
“Quickly identified 10+ options to renew car insurance after existing insurer hiked premiums massively for no reason. Now happily with RAC after renewal date. Easy to see cover details and add extras if required.”
“I found this company to be very useful and helpful. Confused.com sent me new quote for this year from Saga, however decided to stay with Saga as they gave me the same deal.”
