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Cohorted Reviews

4.2 Rating 2,421 Reviews

80 %

of reviewers recommend Cohorted

Company Reviews

Product Reviews

About Cohorted:

Cohorted brings the magic of product discovery online by connecting everyday beauty lovers with a taste for premium, to leading beauty brands that you can fall in love with, if not already… From our No1 premium subscription beauty box to our Limited-Edition curations, our team of beauty enthusiasts promise to bring you the best in beauty discovery for you to trial.

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customerservice@cohorted.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my cohorted box, it is by far the best subscription box. However there is a lot of repetition. This is great when its face masks or something else you use a lot of but contour palates, highlighter sticks - I really don't need more than one!”

Hi, we're glad you love your Beauty Box and we're honoured you think so highly of us. I'll pass your feedback onto the rest of our team. We're always looking for ways in which we can improve our service for you.

“Have been a subscriber for a few months now and have been genuinely impressed so far, and i know that you have to make boxes to suit all. However, I felt this months box (September) was a bit of a disappointment, 2 sample lipsticks, 1 sample face cream, a contour kit that wont suit my pale complexion. Will try the face/eye masks and eye shadow is cute. Hopefully Octobers box will be a more exciting.”

Hi Deborah, we're sorry to hear you weren't entirely happy with your September Beauty Box. But we're sure you'll love October's Beauty Box just as much as we do!

“Loved this box initially although my lip gloss had already been used - i could tell this as there was a pink smear on the applicator! And once again, the bronzer was too light for my skin. I do enjoy receiving the box but am finding myself giving away more than I use, and the value of the box is often wildly over inflated. It’s nice to be introduced to brands I haven’t tried yet but as I am dark skinned the makeup is inevitably aimed solely at a Caucasian complexion with no option to select anything else which is frustrating. On the whole, it could certainly do better!”

We’re sorry to hear that you are unhappy with your experience at Cohorted. We appreciate your feedback and apologise for your recent disappointment Our aim is to provide a high-end luxury un-boxing experience with a hand-picked surprise selection of beauty products, unfortunately, this means we are unable to provide a service whereby we can offer colour matches, shades etc. Please do contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

“Some great products this month but some not so great either!”

Hi Thanks for your review, we're so sorry to hear that you feel this way. We really appreciate your feedback here and we will be sure to pass this onto the rest of the team - we're always looking for ways to improve the customer experience so thank you for sharing.

“Box arrived late and I wasn't overly happy with the same brand for everything, the whole reason I order these boxes is to try different products”

Hi Nat, Thank you for taking the time to leave this feedback, we are sorry to hear that you’re disappointed with this month's products. Our aim is to provide a high-end luxury un-boxing experience with a hand-picked surprise selection of beauty products. if there's anything further you'd like to discuss please contact us on customerservice@cohorted.co.uk

“I've had two goodish boxes and two not great boxes so I'm not overwhelmed with the contents each month. I'd prefer a mixture of brands than the brand focus boxes, I feel like with those you're either likely to not get on with everything or love it all. Too risky for me!”

Hi Thanks for your review, we're so saddened to hear that you feel this way. We really appreciate your feedback here and we will be sure to pass this onto the rest of the team - we're always looking for ways to improve the customer experience so thank you for sharing.

“It’s all fine i just didn’t receive mascara”

Hello I'm very sorry to hear of your recent experience with Cohorted, I can see that a member of the team has been in touch and we do hope to get this resolved. Kind regards,

“Some of the brands I’ve never heard of and now I love them”

Thank you for your feedback :)

“Always at least one very usable good quality product for all skin types and tones”

Thank you for your feedback :)

“Wasn't a great box and didn't have the makeup volume I normally expect”

Hi Thanks for your review, we're so saddened to hear that you feel this way. We really appreciate your feedback here and we will be sure to pass this onto the rest of the team - we're always looking for ways to improve the customer experience so thank you for sharing.

“I wouldn’t really say cohorted have made me happy from late delivery last month (I can understand the reason why) and a product missing to this month having that missing product replaced with a couple of samples one of which was again missing (Clarins) doesn’t really give you the premium experience you’d expect for the price of this box. Willing to give it one more month to see if things improve....”

Hi Thanks for your review, we're so saddened to hear that you feel this way. We really appreciate your feedback here and we will be sure to pass this onto the rest of the team - we're always looking for ways to improve the customer experience so thank you for sharing.

“I was very disappointed with the April box! Having not received the Mac mascara & being told that we would receive an extra item in this box. The Shampoo, conditioner & mist spray I thought was a very poor choice, I also did not receive the Clarins sampler that was said to be included.”

Hello Carol, I'm very sorry to hear about your recent experience with Cohorted, I can see that a member of the team has been in touch and we do hope to get this resolved. Kind regards,

“Products are amazing - when they are your colour. I got a contour palette in March that was medium. I am pale at best and you need to tailor your products to the customer if you are a beauty box - as the industry knows everyone is different. This is the 2nd (out of 2) box that have fallen apart. I am in love with the hair products though. Tried the salt spray as soon as I got it and it works a treat.”

Hi Thanks for your review, We really appreciate your feedback here and we will be sure to pass this onto the rest of the team - we're always looking for ways to improve the customer experience so thank you for sharing.

“Cohorted box is good, although it is not exciting. As it repeats its products from different makes. If I was a make up artist and reviewer perhaps I would have loved it but as I am not, it is difficult to use all the products all the time. It would be good if it included more skincare :)”

Hi Thanks for your review, we're so saddened to hear that you feel this way. We really appreciate your feedback here and we will be sure to pass this onto the rest of the team - we're always looking for ways to improve the customer experience so thank you for sharing.

“Although some of the products are good, it's not personalised enough, this month I got shampoo & conditioner for fuller hair, something don't need and will not use, also got the same lip gloss as a just a few months ago, in gold I will not use. For £35 I expect it more personalised and not rehashing previous months...”

Hi Thanks for your review, we're so saddened to hear that you feel this way. We really appreciate your feedback here and we will be sure to pass this onto the rest of the team - we're always looking for ways to improve the customer experience so thank you for sharing.

“Loved the balancing cream - smells amazing and is surprisingly hydrating. However, one of the products was missing from box (a sample cream from Clarins).”

Thank you for your feedback :)

“It made me happy by including eye shadow palettes, eye liner face creams and face masks”

Thank you for your feedback :)

“Well at first i was happy but lately the boxes have been arriving late and falling apart and had the book missing. Tried to call cohorted but it rang for ages then hung up twice. Cant get through to anyone. Tfying to find a new high end beauty box company now.”

Hello Lauren, I'm very sorry to hear about your recent experience with Cohorted, I can see that a member of the team has been in touch and we do hope to get this resolved. Kind regards,

“The value of the subscribtion box is just creat, however I missed the variaty of products. January box contained products which did not suit my dry and sensitive skin, also it contained three products (body wash, scrub and lotion) of the same brand and smell. Ironically, smell of rose is the only I never buy so, I won't use it. In addition, I missed makeup products which. It would be great if it always would be a mix of makeup and products for body.”

Hi Gabriele, Thank you for taking the time to leave this feedback, we are sorry to hear that you’re disappointed with this month's products. Our aim is to provide a high-end luxury un-boxing experience with a hand-picked surprise selection of beauty products. if there's anything further you'd like to discuss please contact us on customerservice@cohorted.co.uk.

“quite happy but disappointed that marc jacobs was only a travel size yet you stated that it was £25.00...this was for the full sized product as i ordered another one from John Lewis and it was twice the size for £25.00 Also my box did not arrive until quite late in January”

Hi! Thank you for being in touch here. Our beauty boxes are curated by our beauty editors each month to try and bring you the best beauty box experience possible. If you haven't already, please reach our care team on customerservice@cohorted.co.uk.

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Cohorted is rated 4.2 based on 2,421 reviews