“While I did get my shoes, eventually, the communication process left a lot to be desired. I made an internet order, with that order came the customary "track your order button". When I clicked on the button an error popped up. I waited a few days before calling to inquire about my order.
I was told the shoes were coming from Spain and that is a 7-10 business day transaction. Once the shoes arrived in Georgia, the shoes would be shipped to me. Unfortunately, the "track your order" feature never updated at all. I had to call repeatedly to get information about my shoes.
Even when I did call, it was hard to get people to answer the phone. I left voice-mails and I believe I had a response from one of them. Although the customer service person never said they were reaching out specifically because of the voice-mail.
I believe I emailed with concerns as well. I'm not sure if anyone from Cobbler Union responded to my emails. I checked my spam folder too.
Once I received my shoes, I called and asked for what products I should order to care for them. The phone connection was terrible (it wasn't the first time either). I tried to call back and the connection was still bad. I couldn't hear what products were recommended. I asked for an email with suggestions and, as best I can tell, I haven't received an email letting me know what products to use to keep my shoes in good condition.
I love the shoes and they're a beautiful product. I just wish my experience as a costumer matched the product I bought.”
Dear Sir,
Thank you for taking the time to share your review.
We are very sorry to hear that your experience did not live up to your expectations.
We pride ourselves on the excellent customer service we offer and it looks like the mark was missed.
I would like to mention that we have written several emails but they don't seem to be getting through.
I will be reaching out directly to you so that we can look into this further.
Thanks again for your review
The Cobbler Union Team.
“Commande : RAS
Livraison : RAS
J'ai acheté des Alex UR en cognac grain, je dois dire que je suis agréablement surpris par la qualité du produit. Le rapport qualité / prix est clairement bien pricé. Je recommande vivement l'achat de ce modèle qui vient pour ma part en complément de CJ Pembroke.”
“Learned about Cobbler Union from internet reviews, beautiful products, fast delivery and very attentive customer service. Enjoyed the chukka shoe so much that I bought two pairs. They are supremely comfortable and look great. Thanks.”
“The shoes offer a great fit for my feet the materials and craftsmanship is great at this price range. I just wish they offered the Winchester or the George in smooth black leather.”
“The order took longer to get here than was mentioned. Need to have a follow up if there going to any delays. The package was received without any damages.”
“The sneakers look great but, I wear an 8.5 shoe and ordered the half size up as the website suggested, and I'm not sure I needed a half size up. I'm thinking of exchanging.”
“The website is easy to use and ordering was smooth. Products are attractively pictured and thoroughly described. Prices are decent for the quality of the shoes, and the products on sale are very good deals.”
“First, as outstanding as the shoes are that I ordered (William, Museum Brown), the customer service was even better. I now own four pairs of Cobbler Union shoes, and I will undoubtedly be coming back for more. Keep up the outstanding all-around work CU!”
“Overall, I've had a very pleasant experience with Cobbler Union. I find their shoes to be well made and priced quite reasonably. I am also quite happy with the customer service; once I had some issues with a pair not being delivered and they immediately sent me another one.”
“I found the Chukka boots in tobacco suede on clearance and had to grab them! I was thrilled how quickly they arrived. This is my 5th pair of Cobbler Union shoes. I am always impressed with the quallity and value CU offers it's customers.”
“This is the second pair that I bought from CU. This pair was a birthday gift for my brother, and a few months ago I purchased a Miquel for myself. I am totally satisfied with both pairs. Delivery was fast and the quality is excellent. As for the aesthetics, CU is of course near the top of the totem pole. I’ll purchase more from CU. I only wish the shoes were more readily available.”
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