Cleva UK & Ireland Reviews

Name: Cleva UK & Ireland
Address: Unit 20 The Chiller, Baker's Yard, Christon Rd, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.79

4.8 Rating 6,158 Reviews

95 %

of reviewers recommend Cleva UK & Ireland

4.8

Based on 6,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Cleva UK & Ireland:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at:

Cleva UK Store: cleva-uk.com
Cleva IE Store: ie.cleva.com

Visit Website

Phone:

0191 654 0036

Email:

support@cleva-uk.com

Location:

Unit 20 The Chiller, Baker's Yard, Christon Rd,
Newcastle Upon Tyne
Newcastle upon Tyne
NE3 1XD

Cleva UK & Ireland 5 star review on 28th May 2025

Matt Hawkins

Cleva UK & Ireland 5 star review on 30th March 2025

Anonymous

Cleva UK & Ireland 5 star review on 11th February 2025

Susan Ferdinando

Cleva UK & Ireland 5 star review on 22nd October 2024

Michael Treen

140

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product arrived within period advised. However, one of the wands was missing a plastic insert which meant it could not be used. Contacted customer services who kindly sent a new pair of wands. Assuming it was sent standard delivery as it took a few days before it arrived meaning I couldn't use it. Thought that it would have been more appropriate to have posted the items using a faster mode of delivery given that I was not in a position to use the hoover which I needed for a job. The new inserts seemed oversized making it difficult to insert and separate the two pieces of the wand. Thankfully, have strength enough to do this but not sure if someone who maybe had problems with their wrists etc could do it. Hope that this is not a measure of the machines quality. Still early days. DISAPPOINTING.”

Helpful Report

“The product never turned up until 28th March, not what I was expecting as my Husband needed to use them the weekend just gone. I just hope the product lives up to itsw name when we need to use it again.”

Helpful Report

“I have purchased several Cleva vacs over the years and the products cannot be faulted. However, they now no longer offer telephone support for domestic customers. Now if you want to ask a simple question, you have to contact them via their web form - not acceptable! I wanted to ask a relatively simple question but their phone line kept referring me back to their website and wouldn't put me through to a person. I eventually managed to speak to someone by selecting the option for trade customers. The man I spoke to said they have discontinued telephone support for domestic customers because they have become larger and can no longer cope. If they are now larger then they should be able to pay more people to answer the telephone – not less! Cleva, given that your domestic customers pay you upfront for the goods and your trade customers, no doubt, pay in arrears, is the money your domestic customers pay you any less valuable that the money paid to you by your trade customer. The answer is obviously YES – DOMESTIC CUSTOMERS ARE MUCH LESS AS IMPORTANT..!!”

Helpful Report

Hi Brian, We are sorry you have had a bad experience and some incorrect information. Customer service is a priority for Cleva and we do still speak our customers directly. We have made some changes to improve the aftersales response times to all customers. We ask at the moment for the initial contact to be logged so that we can speak to customers in order of contact, this is fair to all customers. Customers can still request a call back on the contact form or by emailing directly. Call backs are free and there is no waiting on hold. Using the contact form and emails allows us to better help customers by providing more detailed instructions, which include images and videos. Our domestic customers still have absolute priority for customer service as we have now seperated out business calls so they don't distrupt the customer service department. Please email us at sales@cleva-uk.com if you would like us to call you back or need some advice.

“Instructions are very poor, hence the bag bursting. Now I have no spare bags. Would appreciate a replacement bag and more detailed instructions. On receipt of same I will score the product. To score the product fairly, I would like the above and then I can test the item.”

Helpful Report

Hi Siobhan, Thank you for your feedback, I am sorry to hear you have had an issue, we do not often hear about the dust bursting. To help us understand the issue can you please contact us directly at sales@cleva-uk.com with further details and we will be happy to help.

“Cancelled as not delivered and no info why delayed other than it being a courier. Courier said they did not receive item.”

Helpful Report

Hi, your order was dispatched on time from our warehouse but unfortunately not scanned by the courier thereafter. We weren't able to locate the whereabouts of your order, and would have been happy to replace it for you if it were preferable to cancellation. We are looking into the matter with DPD and apologise for any inconvenience.

“Good looking product, but “24 hour delivery” took 3 days!”

Helpful Report

We are sorry you experienced this delay to your order. We pride ourselves on our free next day delivery service, as we understand how frustrating lengthy times deliveries can be. And so we are sorry that you have not received excellent service on this occasion. Parcelforce confirmed they had a number of delays that day and passed on their apologies. We hope you enjoy using your new Power 30 Fire Clean!

“took over a week to get delivered even though was supposed to be next day”

Helpful Report

We are sorry to hear that you have had a negative experience with our delivery service. We can see from our tracking information that the order was dispatched the same day on our 24-hour delivery service and due to unforeseen issues outside of our control including a failed delivery attempt and a national bank holiday the delivery was delayed. We are sorry for any inconvenience caused. Cleva UK Team

“No tracking number, item is not here within 48 hours of order (ordered Monday, should be here Wednesday but not received). No details of postage terms on site, no order reference sent by email with contact details to find out where item is if not sent tracked delivery.”

Helpful Report

Hi, The goods were despatched free of charge on Monday to your delivery address in Belfast by Royalmail 48hr Service. RM48 can take upto 3 days especially during the busy delivery days such as Cyber Monday and when delivering outside mainland UK. Unfortunatley there is no tracking on this 48H service. Please contact our sales office if it does not arrive by the end of tomorrow.

Cleva UK & Ireland is rated 4.8 based on 6,158 reviews