Cleva UK & Ireland Reviews

Name: Cleva UK & Ireland
Address: Q4 Quorum Business Park, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.77

4.8 Rating 7,047 Reviews

95 %

of reviewers recommend Cleva UK & Ireland

4.8

Based on 7,047 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Cleva UK & Ireland:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at:

Cleva UK Store: cleva-uk.com
Cleva IE Store: ie.cleva.com

Visit Website

Phone:

0191 654 0036

Email:

support@cleva-uk.com

Location:

Q4 Quorum Business Park,
Newcastle Upon Tyne
Newcastle upon Tyne
NE12 8EZ

Cleva UK & Ireland 5 star review on 17th July 2026

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buying was easy after sales service non existant mower seems no problem”

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“Arrived not working now lawnmower has broken.”

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“Prompt delivery. However response from Customer Services is very slow and I have no idea if I'll be able to get the mower working again.”

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“Buying fine.”

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“The included strimmer is defective and we've yet to have this resilved.”

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“Terrible buy. The grass collector doesn’t fit properly and the lead is very short.”

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“instructions very poor difficult to understand how to convert the trimmer with wheel to cut lawn edge works ok as trimmer in normal position”

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“After contacting you telling you that there was no house number on the invoice you sent , you said that you have resolved it😕it was good job that I could alter the delivery address to a neighbor as when I received it there wasn't an address on the parcel !!!”

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“Very heavy for older people.”

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Hi Jill, Thanks for leaving feedback. The specifications for all of our products, including weight, are available on our website so that customers can make an informed choice before purchase. Should you need any advice, you are welcome to contact us at support@cleva-uk.com

“Picks up beautifuly but so so hard to push on carpets , am I doing something wrong”

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“Gave 2 star to increase awareness - the limitation of the robotic lawnmower in moving between front and back (main and secondary lawn) are not highlighted. - need more than Meter pass between the two area-. Our gate is less than 1 meter, so for us it ment buying another dock for £90. (and the need to move it between the two places manually). Not sure if it would have changed my decision to buy it or not, so far very happy to see it working (less than one month) but this extra cost and limitation need to be highlighted! communication woth Cleva was easy and they responded quickly.”

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“Average at best , I have a dog and with the light feature you can see what it's NOT picking up. So if you don't have a per a want a maneuverable hoover this will suit you. But I wish I'd saved my money.”

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“It’s a basic machine that does the job but not easily. Biggest issue is that the tubes don’t lock in place and they continually work loose and disconnect while in use. I wouldn’t buy it again.”

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“I purchased the Lawnmaster. The review is not about the machine which still needs proper evaluation, but Customer Service which I found lacking. I had no problems ordering on-line. When I realised the machine was being sent Express 24hr delivery and we would be out the next day, contacted Customer Services to delay the item being sent out. I was informed by Sales that ‘they had no control over despatch but I could change date of delivery by the Carrier’. Wrong!!! On contact by Yodel ‘Delivery preferences were greyed out with a note to say that the Retailer would not allow preferences to be changed! I believe emphatically we should support local industry, but Amazon do better.”

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“I'm unable to work / earn without a vacuum. NDD is prominently advertised if ordered before midday. Unable to speak to anyone before ordering, just an online portal, someone would respond within 48 hours. I had 4 hours to make the purchase for NDD so I had to order before speaking to anyone. Vacuum then took 48 hours to deliver I do not live in the Highlands or Islands of Scotland. I do live in Scotland. Disappointed. Vacuum then failed to filter to standard and particulates were emitted into customer property. Using a friend's substitute vacuum until I have time to fully digest instructions and inspect vacuum set up before taking further action”

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“24 hour delivery was actually 3 days”

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“im finding to heavy for me as im 79 should have ordered lighter mashine also it doesnt work on fluffy rugs”

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“Poor customer service to much internet”

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“Buying was ok.”

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“Appalling service , I ordered a Vacmaster on the understanding that it was next day delivery but it took several days before I received it. I think this was a con to get me to buy it .Will not use again. Rentner”

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Hi, thanks for leaving feedback. I can see that there was a delay to your order being delivered. I'm sorry for any inconvenience this may have caused. We certainly never 'con' our customers into buying our products, and we recommend customers contact us if there is an issue with their order. Kind Regards

Cleva UK & Ireland is rated 4.8 based on 7,047 reviews