Cleva UK & Ireland Reviews

Name: Cleva UK & Ireland
Address: Unit 20 The Chiller, Baker's Yard, Christon Rd, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.79

4.8 Rating 6,158 Reviews

95 %

of reviewers recommend Cleva UK & Ireland

4.8

Based on 6,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Cleva UK & Ireland:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at:

Cleva UK Store: cleva-uk.com
Cleva IE Store: ie.cleva.com

Visit Website

Phone:

0191 654 0036

Email:

support@cleva-uk.com

Location:

Unit 20 The Chiller, Baker's Yard, Christon Rd,
Newcastle Upon Tyne
Newcastle upon Tyne
NE3 1XD

Cleva UK & Ireland 5 star review on 28th May 2025

Matt Hawkins

Cleva UK & Ireland 5 star review on 30th March 2025

Anonymous

Cleva UK & Ireland 5 star review on 11th February 2025

Susan Ferdinando

Cleva UK & Ireland 5 star review on 22nd October 2024

Michael Treen

140

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very heavy for older people.”

Helpful Report

Hi Jill, Thanks for leaving feedback. The specifications for all of our products, including weight, are available on our website so that customers can make an informed choice before purchase. Should you need any advice, you are welcome to contact us at support@cleva-uk.com

“Picks up beautifuly but so so hard to push on carpets , am I doing something wrong”

Helpful Report

“Gave 2 star to increase awareness - the limitation of the robotic lawnmower in moving between front and back (main and secondary lawn) are not highlighted. - need more than Meter pass between the two area-. Our gate is less than 1 meter, so for us it ment buying another dock for £90. (and the need to move it between the two places manually). Not sure if it would have changed my decision to buy it or not, so far very happy to see it working (less than one month) but this extra cost and limitation need to be highlighted! communication woth Cleva was easy and they responded quickly.”

Helpful Report

“Average at best , I have a dog and with the light feature you can see what it's NOT picking up. So if you don't have a per a want a maneuverable hoover this will suit you. But I wish I'd saved my money.”

Helpful Report

“It’s a basic machine that does the job but not easily. Biggest issue is that the tubes don’t lock in place and they continually work loose and disconnect while in use. I wouldn’t buy it again.”

Helpful Report

“I purchased the Lawnmaster. The review is not about the machine which still needs proper evaluation, but Customer Service which I found lacking. I had no problems ordering on-line. When I realised the machine was being sent Express 24hr delivery and we would be out the next day, contacted Customer Services to delay the item being sent out. I was informed by Sales that ‘they had no control over despatch but I could change date of delivery by the Carrier’. Wrong!!! On contact by Yodel ‘Delivery preferences were greyed out with a note to say that the Retailer would not allow preferences to be changed! I believe emphatically we should support local industry, but Amazon do better.”

Helpful Report

“I'm unable to work / earn without a vacuum. NDD is prominently advertised if ordered before midday. Unable to speak to anyone before ordering, just an online portal, someone would respond within 48 hours. I had 4 hours to make the purchase for NDD so I had to order before speaking to anyone. Vacuum then took 48 hours to deliver I do not live in the Highlands or Islands of Scotland. I do live in Scotland. Disappointed. Vacuum then failed to filter to standard and particulates were emitted into customer property. Using a friend's substitute vacuum until I have time to fully digest instructions and inspect vacuum set up before taking further action”

Helpful Report

“24 hour delivery was actually 3 days”

Helpful Report

“im finding to heavy for me as im 79 should have ordered lighter mashine also it doesnt work on fluffy rugs”

Helpful Report

“Poor customer service to much internet”

Helpful Report

“Buying was ok.”

Helpful Report

“Appalling service , I ordered a Vacmaster on the understanding that it was next day delivery but it took several days before I received it. I think this was a con to get me to buy it .Will not use again. Rentner”

Helpful Report

Hi, thanks for leaving feedback. I can see that there was a delay to your order being delivered. I'm sorry for any inconvenience this may have caused. We certainly never 'con' our customers into buying our products, and we recommend customers contact us if there is an issue with their order. Kind Regards

“I have not used it yet as I am waiting for the lawn to be finished however I wanted it for a long time and I was dismayed that even though I was on the list I was never informed it was back in stock. My wife is Chinese so I know where it comes from and what is involved getting it to you. I am sure a number of customers gave up because they never received a reminder from you regarding when delivery might be made. With regard to the unit, the knob on top that sets the grass-cutting height is not clear enough to see which position is which height. I hope this helps I will email you when I have used the unit. ------ Original Message ------”

Helpful Report

“Took a long time for the product to arrive and, when it did, the wrong product was delivered. Unsuccessful in attempts to contact Customer services.”

Helpful Report

Hi Mr King, thanks for leaving feedback. Unfortunately, as it's been a year since you placed your order, we're unable to look into this for you. I'm sorry for any inconvenience caused. Our customer service team can assist with matters like this and are contactable at sales@cleva-uk.com.

“Very disappointing with the chainsaw.”

Helpful Report

“I’ve emailed you about a return reference number and haven’t heard back yet.”

Helpful Report

Hi Debbie, We received your email on Thursday 1st June, we sent a response on Friday 2nd June. I'd advise checking your junk folder if you haven't received it. Kind Regards

“Lawnmower stopped working after 20 mins. No customer service except by emails going back annd forth for days now. Lawnmower excellent while it was working and no more cables. Still awaiting info from Cleva regarding replacement. Disappointed”

Helpful Report

Hi, Thanks for leaving feedback. We're sorry that it's taken us a bit longer to get back to you than we'd like, we are extremely busy and are doing our best to get back to customers as soon as possible. I can see from your emails that your query was successfully resolved, but if you need to contact us again please don't hesitate to do so. Kind Regards

“I am finding it difficult to start the trimmer as I have to press 3 buttons to switch it on 😩”

Helpful Report

“Dispatch/delivery provided did not match what was specified. There is no phone number for Cleva so I emailed them to ask about this but they don't seem to accept that the dispatch/delivery they provided did not match the policy on their website.”

Helpful Report

Hi, Thanks for leaving a review. As your order was placed on a Sunday afternoon, it would have been eligible for dispatch the next day and delivery the following day. I can see your order was dispatched the following day as per our delivery policy, which is available to view on our website. Kind Regards

“It probably is not Clevas fault but I had to cancel one order due to a failed delivery, and reorder. The person I spoke with was helpful enough, but the buying experience was not fully to my satisfaction.”

Helpful Report

Cleva UK & Ireland is rated 4.8 based on 6,158 reviews