hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.81

4.8 Rating 29,693 Reviews

98 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hamper was great. Issue was delivery driver dumped the package at the wrong location. Rather than going to the house left the parcel outside a random set of stables not linked to the property so we're lucky to receive the hamper”

Helpful Report

Posted 9 months ago

Dear Neil, Thank you for your 3-star review! We’re pleased to hear that you enjoyed the hamper. However, we’re truly sorry to learn about the delivery mishap and understand how concerning it must have been to find it at the wrong location. Your feedback is crucial to us, and we will certainly address this with our delivery team to ensure better handling in the future. We appreciate your understanding and hope to have the chance to make your next experience a better one! Warm regards, Naomi (Customer Care)

Posted 9 months ago

“I've always rated the hampers but despite choosing a specific date ( and the recipient staying in) the hamper was actually delivered a day later which was disappointing”

Helpful Report

Posted 9 months ago

Dear Tara, Thank you for taking the time to share your experience with us. I'm sorry to hear that your hamper was delivered a day later than scheduled, especially since the recipient was home and ready to receive it. We understand how important timely delivery is for special occasions, and I apologise for any disappointment this caused. Your feedback is valuable, and we will address this matter with our delivery team to improve our service in the future. A member of our customer care team will reach out to you to discuss further. Warm regards, Naomi (Customer Care)

Posted 9 months ago

“The hamper was delivered to the correct location but one day earlier than I had planned during the order process. Luckily the person was there to receive the package but not on their birthday.”

Helpful Report

Posted 9 months ago

Dear David, Thank you for your feedback regarding the delivery timing of the hamper. I’m sorry to hear that it arrived a day earlier than anticipated for the birthday celebration. We understand how crucial it is for gifts to arrive at the right moment, and we regret any inconvenience this may have caused. Your insights are important to us, and we will certainly review this with our delivery team to ensure better alignment with expectations. We appreciate your understanding, and we hope the recipient still enjoyed the hamper! A member of our customer care team will be in touch to discuss further with you. Warm regards, Naomi (Customer Care)

Posted 9 months ago

“I specifically chose a particular day for delivery (as offered to me by your company) as we knew the recipient would be at home that day to take in the delivery. They waited in all day, no delivery. finally turned up 24 hours later, even though it had a next day delivery sticker on it. Not impressed.”

Helpful Report

Posted 9 months ago

Dear Sarah, Thank you for sharing your experience with us. I’m genuinely sorry to hear that your delivery did not arrive on the expected day. We understand how important it is for deliveries to arrive when promised, especially when someone is waiting to receive them. Your feedback is vital, and we will certainly address this matter with our delivery partners to enhance their service. We truly appreciate your understanding during this situation. A member of our customer care team will be in contact to discuss further for a resolution. Warm regards, Naomi (Customer Care)

Posted 9 months ago

“Living in New Zealand, gifts to U K are difficult. Hampers saves our problem and makes our family very happy, and our grand daughter solves the aged electronic difficulties for us. THANKYOU.”

Helpful Report

Posted 9 months ago

Dear Arthur, Thank you for your kind review! We're thrilled to hear that our hampers have made it easier for you to send gifts to your family in the UK, and it's wonderful that your granddaughter can assist with the technology side of things. Your appreciation means a lot to us, and we're delighted to contribute to the joy of your family. We look forward to welcoming you again in the future. Warm regards, Nicole (Customer Care Manager)

Posted 9 months ago

“Hamper ordered early on Monday but not yet received and it's now Thursday evening, however it is Christmas!”

Helpful Report

Posted 9 months ago

Dear N, Thank you for your review. We apologise for the delay in receiving your hamper, especially during the busy Christmas period. We understand how important timely delivery is, and we appreciate your patience. Your feedback helps us improve our services. We hope to welcome you better in the future. Warm regards, Nicole (Customer Care Manager)

Posted 9 months ago

“The hampers is bought as a Christmas gift to my manager, however the hamper came in a card box not wrapped nicely which I had to wrapp it my self . Although when I purchased the hamper , it stated that the delivery is taking 2-3 working days so I bought it earlier to allow time for delivery , however it delivered next day during the weekend and my plan to give the present 4 days later so I had to find a way to keep the hamper in cool place as it contains cheese which need to be kept in the fridge.”

Helpful Report

Posted 9 months ago

Dear Makarem, Thank you for your review and for sharing your experience with us. We're glad to hear that you chose one of our hampers as a gift for your manager, but we sincerely apologise for the issues you encountered regarding the packaging and delivery timing. We strive to ensure that our hampers arrive in perfect condition and beautifully presented, so we appreciate your feedback about the card box. Your insight helps us improve. We also understand how important timing is, especially with perishable items, and we regret any inconvenience the early delivery may have caused. If you have any further concerns or need assistance, please don't hesitate to reach out. We value your feedback and hope to provide you with a better experience in the future. Best wishes, Naomi (Customer Care)

Posted 9 months ago

“So far, so good. A great choice of hampers with different costs and contents, delivered propmtly. I'll provide further feedback when I hear what the content is like after Christmas. That said, I used hampers.com based on both their choice of hampers and(versus, John Lewis, M&S, Fortnum & Mason) and their customer review which were good.”

Helpful Report

Posted 9 months ago

Dear Andrew, Thank you for your balanced 3-star review! We're pleased to hear that you found our selection of hampers appealing and appreciated the prompt delivery. We’re glad we met your expectations so far. We look forward to your feedback on the contents after Christmas and hope they exceed your expectations. Should you have any questions or need further assistance in the meantime, don't hesitate to reach out! Best wishes, Nicole (Customer Care Manager)

Posted 9 months ago

“Hamper very nice and delivered on time. Incorrect message included with hamper though - obviously a mix-up - so this tainted the experience. However I have used hampers.com many times and this is the first problem encountered.”

Helpful Report

Posted 9 months ago

Dear Andrew, Thank you for taking the time to share your experience with us. We're pleased to hear that you appreciated the hamper and that it was delivered on time. However, I’m sorry to learn that there was an incorrect message included, and I understand how that could impact your experience. It’s great to know that you’ve had many positive experiences with us before, and we truly value your continued support. We’ll certainly look into this mix-up to prevent it from happening in the future. A member of our customer care team will reach out to discuss further. Best wishes, Naomi (Customer Care)

Posted 9 months ago

“I have been ordering corporate hampers for the last few years and am generally pleased with the product. The only thing that lets the company down is the delivery. I placed one order for 25 hampers and it took 4 deliveries, numerous chasing up phone calls and received 5 emails for each hamper ordered. All of which made the process exhausting. For future I will collect the hampers myself.”

Helpful Report

Posted 10 months ago

Dear Peter, Thank you for your feedback on your recent experience with us. We're pleased to hear that you’ve generally enjoyed our hampers, but we sincerely apologise for the challenges you faced with the delivery process. We understand how frustrating it can be to deal with multiple deliveries and communications. Your experience is invaluable for us as we strive to enhance our service. A member of our customer care team will be in contact with you to discuss further. Best wishes, Naomi (Customer Care)

Posted 10 months ago

“Sadly the package was due to arrive in time for my friend to take with him to Cornwall. It was delayed by 24 hours and so he had to arrange for it to be delivered to a neighbour and now it will have to wait for the New Year when he returns home.”

Helpful Report

Posted 10 months ago

Dear Julie, Thank you for taking the time to share your feedback. We're sorry to hear that your package was delayed and that it affected your friend's plans. We understand how important timely delivery is, and we appreciate your patience in this matter. A member of our customer service team will reach out to you discuss further. Best wishes, Naomi (Customer Care)

Posted 10 months ago

“Arrived quickly. Even with a discount it was expensive for what you get. Doesn't fill the basket so have had to buy extra just to fill the gaps. Basket quite flimsy so will only be good for recycling. Equivalent content available separately for approximately half of the discount price. 2 other orders placed at the same time, if I had more time I would probably have cancelled.”

Helpful Report

Posted 10 months ago

Dear Trisa, Thank you for your honest review and for taking the time to share your experience with us. We're glad to hear that your order arrived quickly, but we sincerely apologize that the hamper did not meet your expectations in terms of value and quality. Your feedback about the basket and filling is important to us, as we strive to provide better offerings. We appreciate your insights regarding pricing and content, and we will certainly take them into account as we work to enhance our products. If you have any further suggestions or need assistance, please don’t hesitate to reach out. A member of our customer care team will be in contact to discuss this further with you Warm regards, Naomi (Customer Care)

Posted 10 months ago

“Bought with a 20% and still expensive for what you get. Equivalent content can be purchased separately much cheaper elsewhere. Basket is flimsy, more packaging than products. Additional items will have to be purchased just to fill the basket.”

Helpful Report

Posted 10 months ago

Dear Ms Trisa, Thank you for sharing your thoughts with us, and we appreciate your feedback. We're sorry to hear that you found the hamper to be more expensive than expected and that the quality didn't meet your expectations. We strive to provide unique baskets with carefully selected products, and your comments about the packaging will certainly be taken into consideration as we continually work to improve our offerings. We value your opinion as we aim to enhance the experience for our customers. Best regards, Naomi (Customer Care)

Posted 10 months ago

“Would have to try thecoffee to see if the £ was good value.package looked a lttle thin. But delivered on time and recpient was pleased.”

Helpful Report

Posted 11 months ago

Hi Jill, Thank you for sharing your thoughts with us! We're glad to hear that the recipient was pleased with the hamper and that we delivered on time. We appreciate your feedback regarding the packaging and the value of the coffee. We strive to meet our customers' expectations and will certainly take your comments into consideration as we continue to improve our offerings. If you have any further observations or if there's anything else we can assist you with, please don't hesitate to reach out. We’re always here to help! Best wishes, Naomi (Customer Care)

Posted 11 months ago

“Recipient happy with the content but arrived far too early. Website said two or three days from ordering, mine was delivered next day. Good service yet but too early for the recipient's Birthday so a bit disappointing overall, delivery dates need to be more accurate.”

Helpful Report

Posted 11 months ago

Hi Martine. Thank you so much for taking the time to leave us such a lovely review of hampers.com! We are thrilled to hear that your experience with us has been positive apart from for the early delivery. I would like to explain the reason for the early delivery, you selected the free delivery which is normally fulfilled in 2-3 Working days. However we have an exception to the rules, where if the hamper contains cheese, scones or cream, then we dispatch this on a next day service so that the goods are not soiled. Please accept my apologes that this was not made clear to you when you placed your order. Our number one goal is to make our customers happy, so we are delighted that you appreciate the effort we put into providing excellent service. It's great to know that you enjoyed our selection of hampers and found them to be of high quality. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We're here to help and ensure you have the best possible experience. Thank you once again for your feedback, Martine! It means a lot to us. Best regards, Steve (Clearwater hampers).

Posted 11 months ago

“Paid for nominated day delivery. Didn’t arrive on that day. Missed the recipients birthday. What’s the point of naming a specific day?!”

Helpful Report

Posted 1 year ago

Dear Nicola, Thank you so much for taking the time to share your feedback on hampers.com. We are sorry to hear that your hamper was delayed, could we kindly ask you to email us your order details to have this resolved for you, please? Thanks again for your valuable feedback, and we look forward to serving you again soon. Warmest regards, Naomi [Customer Care]

Posted 1 year ago

“The Hamper itself was excellent; tasty scones, lovely cakes, delicious tea. Honestly my only issue was the delivery, but that was kind of a biggie; It arrived on the wrong day, and the delivery man put it over the fence (which was explicitly _not_ on the instructions) rather than pass it to one of the neighbours!”

Helpful Report

Posted 1 year ago

“The service was easy to use and very efficient. Value for money - not sure as I'm in NZ but it seemed quite expensive for what it was.”

Helpful Report

Posted 1 year ago

Dear Marianne, Thank you for your feedback, we really appreciate your thoughts. We are thrilled to hear that you found our service easy to use and efficient. We are sorry to hear that you aren't sure is was value for money, we aim to have a large range of hampers to suit every budget so we will take your feedback into account. We hope your recipient loves their goodies! Thank you for shopping with us. Kind regards, Gemma (Customer care)

Posted 1 year ago

“The food items were a good selection, however, I had to assemble the hamper and buy wrap separately in order to give it as a gift.”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for taking the time to share your feedback about hampers.com! We greatly appreciate hearing from our customers. We're thrilled to hear that you thought the hamper contained a good selection of food items. I am sincerely sorry to hear that you had to assemble and wrap the hamper yourself. I would like to know more about this so we can hopefully make things right. I have sent you an email to discuss this further. Please accept our sincerest apologies. Warmest regards, Gemma (Customer care)

Posted 1 year ago

“Great quality products, however the custom note was extremely lacking and didnt not even the symbols that I intended. It included an advertisement, followed by another ad upon opening the box. Kind of ruined it as a present. You should definitely not be putting ads for you site front and centre like that.”

Helpful Report

Posted 1 year ago

Dear Simom, Thank you so much for taking the time to provide feedback on your experience with hampers.com. We greatly appreciate your kind words and your support. It brings us immense joy to hear that our efforts are paying off and are leaving our customers happy and satisfied. We take great pride in curating the finest hampers and ensuring they arrive in impeccable condition. Our team works diligently to create a seamless shopping experience, from the moment you browse our website till the hampers arrive at your doorstep. We are sorry to hear that our marketing ads on our hamper caused disappointment, your feedback has been passed onto our marketing team to look into. Once again, thank you for your encouraging feedback. We look forward to serving you again soon! Warmest regards, Gemma (Customer care)

Posted 1 year ago

hampers.com is rated 4.8 based on 29,693 reviews