hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.81

4.8 Rating 29,647 Reviews

98 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“some of the items arrived damaged - for Mothers Day! very disappointed!”

Helpful Report

Posted 9 years ago

Hi Rex, We are very sorry to hear that some of the items were damaged on arrival. Did you report this to us, as we are always more than happy to send replacements if any items are damaged in transit & would not like to think that your Mother or anyone else's were disappointed on Mother's Day. kind regards, Hamper.com

Posted 9 years ago

“Ordered for my friends birthday the next day! It didn't show up and not only that I was at the address with my friend no card was left to say they had even attempted to deliver it! Rang head office no goodwill gesture offered just stated it wasn't guaranteed delivery (so please be aware of this before ordering with them!) This hamper also has perishable items in which God knows where it has been stored over night! Not that the lady on phone seemed concerned in the slightest! Wish I hadn't of bothered looks embarrassing like I've not bought my friend a birthday present!”

Helpful Report

Posted 9 years ago

“It would have been the perfect gift for Christmas if it had been delivered FOR CHRISTMAS as promised on your website when I made the order on the 21st December.... There is no way of knowing when the hamper will arrive and when I complained you told me that the delivery isn't guaranteed. I also sent two emails to see when it would be delivered (I live in Martinique and phoning is expensive) but never had a reply. Finally I had an email today to tell me that my Dad's Christmas present had been delivered... on the 31st December. Not a good service and I won't be ordering from you again (I ordered a hamper last year and it arrived on time as promised).”

Helpful Report

Posted 9 years ago

“The hamper still hasn't been delivered, despite having been told that it had! A blatant lie! I received a delivery note on the 23/12/15 saying it was on its way! This company promised to have this delivered by Christmas another broken promise. I placed the order 3 weeks approximately before Xmas I am currently disputing the payment with PayPal and would like a full refund. David Laidlaw”

Helpful Report

Posted 9 years ago

“I have written 5 emails about my hamper not delivered to my relative in the uk. I ordered a hamper which was supposedly delivered before Christmas and it is now new year 's eve and nothing received. My emails not replied . I used them once before and even though there are telephone number supplied the parcel was just left in a common area in a block of units. Luckily neighbors are honest I will definitely not use their service again- a wasted expense”

Helpful Report

Posted 9 years ago

“Placed a order. Asked to change day & told not possible, then told it was possible. Friend stayed in all day. It never turned up. Advised company the original date would not have anywhere safe to leave it, they still delivered it on that day & "left it with a neighbour". No details were left with my friend. So she had to go door knocking on flats. Nobody has claimed to have it. I've contacted the company 3 times to ask who they left it with & no reply. The hamper had cheeses that need to go in the fridge, so probably gone off now. 4 days later we still have no idea where the hamper is & will now have to chase a refund IF the company ever reply, as so far, every email sent has failed to get a reply. AVOID THIS COMPANY!!!!.”

Helpful Report

Posted 9 years ago

“Not delivered on the day phone calls made from the USA, emails written one of the four ordered was dispatched on Saturday and not delivered until wednesday p.m. I will never use this company again. Even after several emails to customer service no apology just excuses. Delivery driver lied about attempting to deliver.5days in transit with perishable goods. Over £10 in phone calls and texts and the surprise taken away as I had to keep asking if the hampers had arrived. All in all a terrible experience.”

Helpful Report

Posted 9 years ago

“Really disappointed with the two hampers I purchased. The wine and cheese one contained two types of cheese one small pack of oatcakes and half a bottle of wine. This cost £27.00 a total rip off I could of done the same for a fraction of the cost ie £10.00. The Highland Hamper wasn't much better. It contained six items in a plastic tray at a cost of £30.00 this again was a rip off I could of made up a better one myself for half the cost. I am now going to purchase goods myself to add to them as I would be to embarrassed to give these as presents. Would I recommend Hamper.Com to friends not likely. Yours very unsatisfied Customer K Christie”

Helpful Report

Posted 9 years ago

“Managed to triplicate order. Despite 3 calls and 2 emails still sent 3 hampers to the same person! Absolutely dreadful service with no one taking responsibility or returning phone calls - AVOID”

Helpful Report

Posted 9 years ago

“I have ordered a hamper as a present for my family at christmas for the last few years, usually using standard supermarkets, with which I have had no problem. However, I liked the idea of chosing my own this year, so used this company to creat my personalised hamper. However, on arrival it was missing two products, both of which were duplicate items, with no list of the ordered contents, thus if I had not been present the missing products will not have been necessarily noticed. After ringing the help line I was assured the missing products would be delivered the following week. On further inspection I realised the lemonade was leaking at the bottom of the basket, therefore soaking the bottom lining farbic and ruining the hamper, so again I rang the help line. I was then informed the previous call had not been logged, and that there was no indication that the missing products were being sent. They then again assured me the the missing products and the lemonade would be re-deleivered. The three products arrived the following week, containing the wrong lemonade. Although the second call was answered by an efficent employee, the overall service was appauling, with no compensation for the inconvenience and miss-leading information in the first phone conversation.”

Helpful Report

Posted 9 years ago

“I am not expecting this review to be published. If you are thinking of using this company DONT after ordering a hamper 2 months before required delivery for Christmas it never arrived, my 86 year old Mother did not get her Christmas present as a result. I feel let down and disappointed with the level of service. I sincerely hope my refund will arrive! I wont be using Hamper.com again”

Helpful Report

Posted 9 years ago

We are extremely sorry for the bad service you experienced with us. I can see the order was indeed created and passed to the warehouse but something has gone wrong somewhere along the line. The refund was processed on 19/12. Huge apologies once again for the inconvenience caused. Kind regards from all at hamper.com

Posted 9 years ago

“I was really disappointed with the customer service and delivery, I wanted a hamper sent to my daughter in Australia , it was supposed to be delivered on Monday , I had to ask my daughter if she had anything delivered so I spoilt the surprise, when I phoned customer service they were not in the least sympathetic, they just said it was on the van and would email them and get back to me. They never got back to me I had to phone them, again they said they would email them and phone me back once again they didn't , they just kept giving me the excuse about the difference in time but not once did they apologise, and not once have they emailed me or phoned me back, I do understand this is a very busy period but they really do need to look into their customer service Debbie”

Helpful Report

Posted 9 years ago

We are so sorry to learn of your experience Debbie. While we do of course endeavour to deliver on the day requested, we do state that it is a preferred delivery date, especially in December as the couriers freight increases vastly. As this was for fulfillment in Australia, this was handled by our partner and as such we are not so in control of the dispatch and delivery of the hampers. The time difference does make it difficult to make contact to query orders but our team should have updated you even if they had no further info. We are therefore sorry for this, sadly we do have to reply on temps to assist us over the Christmas season and they are not always as efficient as our usual team of helpful elves. We are again very sorry for the inconvenience caused. From all at hamper.com

Posted 9 years ago

“The Gift Basket was a very big disappointment to the people who received it, I was told the display was beautiful but the contents were very disappointing and it was a few little things in a big box of straw....For that reason I would not place an order with you again!”

Helpful Report

Posted 9 years ago

“Overpriced & didn't deliver my birthday message so the recipient (my mother) didn't even know who it was from”

Helpful Report

Posted 9 years ago

Hi Magda, We do apologise that your Mother missed the gift message. It is printed on the underneath of the delivery label under 'lift here for gift message.' We have had feedback from a few of our customers regarding this, so have actually just implemented an additional gift card to go inside the box. This should hopefully resolve any future issues. Thank you for your order, Hamper.com

Posted 9 years ago

“Failed to deliver the hamper. What else can I say.”

Helpful Report

Posted 9 years ago

Dear Dawn, We are very sorry that your hamper was not delivered on the day requested. This has been taken up with our courier. We do hope that the recipient enjoyed the hamper you chose for them when they did receive this & hope that you may redeem the 20% discount offered on a future order. Apologies for any disappointment caused & thank you for your order. kind regards, hamper.com

Posted 9 years ago

“I rate the purchase as very poor only because there wasn't a hamper for the occasion I needed - bereavement ("sincerest condolences"). I had to settle for something else so I purchase this particular hamper as a last resort. I've been a registered customer for several years now and I purchase at least 3 hampers/year. I found it incredulous that there is not a hamper for this occasion. I have no idea (and didn't have time) to try and create a hamper and wanted to rely on the convenience of a ready-made one.”

Helpful Report

Posted 10 years ago

Hi Gerod, Thank you for your review. We do try to cover hampers for all occasions, however there has been no real demand for bereavement baskets. We do appreciate your comments though & will pass them on to our purchasing team to see if this is something that we can cater for in the future. Thank you for your order & hope to see you again soon, Hamper.com

Posted 10 years ago

“Prompt delivery but down hill from there. I have called hamper.com on two occasions now as I was not satisfied with the cheese, biscuit and wine hamper. I was told both times that the customer service manager was going to call me back, but to no avail. I am now left £40 worse off and with cheese and biscuits which are not fit for consumption.”

Helpful Report

Posted 10 years ago

Hi Matthew, Thank you for your review. If you are unhappy with the hamper that you purchased from us, then as per our returns policy, you can return the hamper for a refund in full. Thank you for your order, Hamper.com

Posted 10 years ago

“My daughter is at University in London. I ordered a "create your own" hamper and many of the items requested were not in the hamper when it arrived for her long Easter weekend. I had added fruit, croissants and bottle beverages all of which were not included in the hamper. If I had wanted a "Generic" hamper I would have picked one. I understand at times there needs to be substitutions but there was not even an attempt to make substitutions. The hamper consisted of some meats and candies. A very, very, disappointed customer! Ann”

Helpful Report

Posted 10 years ago

Hi Ann, Thank you for your review. We really do apologise for the hamper mix up. We have checked with our Customer Services team and are aware that everything has now been sorted. Once again may we take this opportunity to apologise for any inconvenience that this may have caused both you and your daughter. Hamper.com

Posted 10 years ago

“You say my 'opinion matters'. However, this is the forth time I have had to express my dissatisfaction with your service, and I am yet to get any response. I shall be calling soon in a hope to get some indication that you actually care for your business, let alone your customers.”

Helpful Report

Posted 10 years ago

Hi Dougie, We are terribly sorry the parcel arrived late, we do state in our terms and conditions that it is a preferred delivery date, not a guaranteed date. We can confirm we will issue a full refund for the order. Please accept our sincere apologies for the delayed delivery of the hamper. Hamper.com

Posted 10 years ago

“the hamper has not been delivered or it has been sent to the wronge address I have spoken with Pam Gent and she has received nothing yet I have an email letting me know that it has been signed for by a person call John ? THERE IS NO ONE BY THAT NAME WHO LIVES AT THAT ADDRESS. ORDER NUMBER IS 362169”

Helpful Report

Posted 10 years ago

Hi Rhona, Thank you for raising your query with us. We are sorry that the hamper has not been received despite the tracking information stating otherwise. We have arranged for a replacement hamper to be sent out to Pam to the address provided on your original order. In future, please can you contact our Customer Services team directly regarding any issues that you may have so that we are able to work to resolve them. Thank you, Hamper.com

Posted 10 years ago

hampers.com is rated 4.8 based on 29,647 reviews