hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.81

4.8 Rating 29,458 Reviews

98 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish - very poor value for money”

Helpful Report

Posted 8 years ago

“Mislead by sizes of products, most of which were far smaller than can be found in shops. At nearly £50, for less than half a plastic bag of food- not good value for money.”

Helpful Report

Posted 8 years ago

“The cheese and port hamper was not worth the money , the cheese in the hamper and the one packet of cracker's is not worth £45 do not buy not worth the money”

Helpful Report

Posted 8 years ago

“I can't comment on the quality of the hamper because it never arrived. The courier company claimed to have tried to deliver three times but if they did it was to the wrong address (which I provided three times) they did not try to contact the recipient on the phone number provided and customer services, although pleasant, were inefficient at returning calls or emails and appeared to be completely unaware of what was going on. Nearly a month after my initial order was placed I am still no clearer on what actually happened to the missing hamper and customer services could give me no assurances that if I reordered the same thing would not happen again so I have cancelled my order, leaving my aunt without a Christmas gift. I expect to be refunded within 7-10 days but I will be watching my account carefully to make sure that this happens. I would not recommend this company and unfortunately because Hampers.com are a recommended service on my company's rewards scheme I have let them know about the poor service too.”

Helpful Report

Posted 8 years ago

“I have been trying to get someone to contact me since Tuesday of this week. 3 days now. I have called (no answer), I have left them voicemails, no-one has returned my calls. I have e-mailed their customer service department and they have not got back to me. I have also done the echat and the advisor didn't get back to me (I had to disconnect after waiting for 2 hours). I have spent a lot of money on an Australian hamper and cannot get someone to confirm if it has been delivered or not. That is all I want to know but no-one is helping. Once I log onto my account there is no tracking details for me to check myself. I won't be using this company again, this is very disappointing!!”

Helpful Report

Posted 8 years ago

“Seen a photograph of the hamper I sent not worth half the cost I paid Very disappointed”

Helpful Report

Posted 8 years ago

“The items were delivered fine but the problem I have is that for some reason you over charged me by a very small amount but unfortunately that causes issue with our accountants. Your invoice doesnt match the amount you charged my card ??????????? Makes no sense at all and when I tried to speak to the customer service lady she was very sarcastic and brushed me off with a "have a festive xmas". My issue isnt the extra amount charged its the fact i cant submit £312 worth of invoices to claim back the tax as we are a company because you charged me extra money for no reason!!!! Very poor customer service and I wont be ordering our gifts from you next year.”

Helpful Report

Posted 8 years ago

“No hamper delivered - only some items rolling about in a large DHL carton! Seems to have got soaking wet . Report e-mailed to Hamper.com”

Helpful Report

Posted 8 years ago

“The hamper arrived when it was supposed to, but unfortunately when we opened the box it wasn't very well presented. There were four items placed flat on the top, with other items at the bottom, not layered so you can view what you have. To make matters worse one of the items was left outside of the sealed basket. We've now had to remove the plastic around the basket to add the left out item, though at least we should be able to organise it a little nicer, so all of the gifts can be seen and displayed as they should. Of course we shouldn't have to and we will have to buy some sort of wrapping. The only positive is the fact you can easily choose what you want to put in your hamper, but I'm afraid the rest is not worth bothering with.”

Helpful Report

Posted 8 years ago

“I'm very disappointed with what arrived as there was only 6 small items in the hamper and it certainly doesn't look worth £30.00”

Helpful Report

Posted 8 years ago

“The process is quick but my order contained a chocolate that was too big for the box which was snapped in half just to fit inside if I had pictures I would show you”

Helpful Report

Posted 8 years ago

“The hamper was sent to the wrong address - it was send to me, the payer, instead of to the delivery address.”

Helpful Report

Posted 8 years ago

Dear Terri, Could we please ask you to revise your negative review about us, as we delivered to the address you stated on your order. We sent you an order confirmation with the address details, & if you had contacted us at that point we could have amended the address accordingly. Therefore, we feel it is unfair to rate us negatively when we are only using the information supplied by the customer. kind regards, Hamper.com

Posted 8 years ago

“I was extremely disappointed to find that the 50th birthday gift hamper which was supposed to be delivered on the 26th April did not arrive until the 4th May!”

Helpful Report

Posted 9 years ago

Dear Jayne, We are very sorry that the hamper wasn't delivered as requested. We can confirm that this was despatched from here on time, but the courier had difficulty in locating the address in Southern Ireland, which is why we ask for telephone numbers to aid the driver's with deliveries. We hope that the hamper was enjoyed once received & apologise for any disappointment. By way of an apology on behalf of the couriers, we would like to add some points to your account & hope that you will consider using us again in the future. kind regards, Hamper.com

Posted 9 years ago

“Had the Get Well Soon hamper delivered and when it arrived over 50% of the fruit was damaged beyond being edible. The apples looked like they'd be sliced, withered grapes, and a very mushy kiwi. I contacted customer services and they were excellent, sent out another hamper the next day, but the fruit in it was equally disappointing and actually inedible. In my opinion the products chosen (the chocolates were equally as awful) seem to be the ones that will maximise profit rather than satisfy customers.”

Helpful Report

Posted 9 years ago

Dear Jennifer, We are very sorry to hear that the fruit arrived this way. The products are checked before despatch & some brought on the day to make sure they are fresh. This will be looked into further if it has not already as we did send a replacement. We thank you for taking the time to send us your comments. kind regards, Hamper.com

Posted 9 years ago

“Im am currently overseas and sent a hamper to my mother who is recovering from a major operation. I spent a fair amouth on our hamper and the fruit cake was burnt at the bottom. She described it as "charcoal" I would not recommend the company.”

Helpful Report

Posted 9 years ago

Hi Matthew, We are very sorry to hear that the cake wasn't to the standard expected. These are ordered through a supplier & therefore we cannot open & check each cake as this would spoil the packaging & freshness. Had we have been informed we would have gladly sent your Mother another cake. Please let us know if you would like a replacement sent out. kind regards, Hamper.com

Posted 9 years ago

“some of the items arrived damaged - for Mothers Day! very disappointed!”

Helpful Report

Posted 9 years ago

Hi Rex, We are very sorry to hear that some of the items were damaged on arrival. Did you report this to us, as we are always more than happy to send replacements if any items are damaged in transit & would not like to think that your Mother or anyone else's were disappointed on Mother's Day. kind regards, Hamper.com

Posted 9 years ago

“Ordered for my friends birthday the next day! It didn't show up and not only that I was at the address with my friend no card was left to say they had even attempted to deliver it! Rang head office no goodwill gesture offered just stated it wasn't guaranteed delivery (so please be aware of this before ordering with them!) This hamper also has perishable items in which God knows where it has been stored over night! Not that the lady on phone seemed concerned in the slightest! Wish I hadn't of bothered looks embarrassing like I've not bought my friend a birthday present!”

Helpful Report

Posted 9 years ago

“It would have been the perfect gift for Christmas if it had been delivered FOR CHRISTMAS as promised on your website when I made the order on the 21st December.... There is no way of knowing when the hamper will arrive and when I complained you told me that the delivery isn't guaranteed. I also sent two emails to see when it would be delivered (I live in Martinique and phoning is expensive) but never had a reply. Finally I had an email today to tell me that my Dad's Christmas present had been delivered... on the 31st December. Not a good service and I won't be ordering from you again (I ordered a hamper last year and it arrived on time as promised).”

Helpful Report

Posted 9 years ago

“The hamper still hasn't been delivered, despite having been told that it had! A blatant lie! I received a delivery note on the 23/12/15 saying it was on its way! This company promised to have this delivered by Christmas another broken promise. I placed the order 3 weeks approximately before Xmas I am currently disputing the payment with PayPal and would like a full refund. David Laidlaw”

Helpful Report

Posted 9 years ago

“I have written 5 emails about my hamper not delivered to my relative in the uk. I ordered a hamper which was supposedly delivered before Christmas and it is now new year 's eve and nothing received. My emails not replied . I used them once before and even though there are telephone number supplied the parcel was just left in a common area in a block of units. Luckily neighbors are honest I will definitely not use their service again- a wasted expense”

Helpful Report

Posted 9 years ago

hampers.com is rated 4.8 based on 29,458 reviews