hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.81

4.8 Rating 27,271 Reviews

98 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter is at University in London. I ordered a "create your own" hamper and many of the items requested were not in the hamper when it arrived for her long Easter weekend. I had added fruit, croissants and bottle beverages all of which were not included in the hamper. If I had wanted a "Generic" hamper I would have picked one. I understand at times there needs to be substitutions but there was not even an attempt to make substitutions. The hamper consisted of some meats and candies. A very, very, disappointed customer! Ann”

Helpful Report

Posted 9 years ago

Hi Ann, Thank you for your review. We really do apologise for the hamper mix up. We have checked with our Customer Services team and are aware that everything has now been sorted. Once again may we take this opportunity to apologise for any inconvenience that this may have caused both you and your daughter. Hamper.com

Posted 9 years ago

“You say my 'opinion matters'. However, this is the forth time I have had to express my dissatisfaction with your service, and I am yet to get any response. I shall be calling soon in a hope to get some indication that you actually care for your business, let alone your customers.”

Helpful Report

Posted 9 years ago

Hi Dougie, We are terribly sorry the parcel arrived late, we do state in our terms and conditions that it is a preferred delivery date, not a guaranteed date. We can confirm we will issue a full refund for the order. Please accept our sincere apologies for the delayed delivery of the hamper. Hamper.com

Posted 9 years ago

“the hamper has not been delivered or it has been sent to the wronge address I have spoken with Pam Gent and she has received nothing yet I have an email letting me know that it has been signed for by a person call John ? THERE IS NO ONE BY THAT NAME WHO LIVES AT THAT ADDRESS. ORDER NUMBER IS 362169”

Helpful Report

Posted 9 years ago

Hi Rhona, Thank you for raising your query with us. We are sorry that the hamper has not been received despite the tracking information stating otherwise. We have arranged for a replacement hamper to be sent out to Pam to the address provided on your original order. In future, please can you contact our Customer Services team directly regarding any issues that you may have so that we are able to work to resolve them. Thank you, Hamper.com

Posted 9 years ago

“I am another extremely disappointed customer with the service received from Hampers.Com. I have used this company with great ease and efficiency for the last two years to send a Hamper to my elderly aunt, but this years experience has been a total nightmare.... Two days after completing my order,I received an email stating I had not completed the transaction - to which I supplied my Paypal receipt. The next email I received was asking me to confirming the delivery details supplied - were not my aunts, but the complete name and address of another person - no connection to me... More emails, the last stating "The parcel has left us and has arrived at the delivery depot." one day prior to my requested delivery date, but I am still waiting to establish if it was delivered - there are no details of the entire transaction on the website Ahhhhhh....”

Helpful Report

Posted 9 years ago

Hi Carolynne, We have tracked your order for you and it was delivered on the 18th December & signed for by a Langford. We do apologise that you had some issues after placing your order. We did have a technical glitch with our tracking system for 2 days prior to Christmas but is working again now. Thank you for your order, Hamper.com

Posted 9 years ago

“It's strange how only 5 star ratings are posted. Don't you think people notice that?”

Helpful Report

Posted 9 years ago

Hi Ray, Im not sure how we can respond to your review, except to prove it obviously is not true as yours is on here! Reviews.co.uk are an independent website and we can only post replies to verfied reviews that they will publish, whether thats 1 or 5 star they all go on here. We are currently experiencing a high number of 5 star reviews, as I guess people appreciate the hard work in not letting them down this Christmas. This is something we work hard all year to achieve. Currently 81% of our reviews are 5 star and the remaining are made up of 4 stars and below, see pie chart at the top of the page. Of course we don't always get it right and people will leave a review based on their experience, but to leave a 1 star review, simply because there is to many five star reviews does not really help anyone.

Posted 9 years ago

“Item was not as advertised”

Helpful Report

Posted 9 years ago

Hi Grant, Thank you for taking the time to provide us with your review. Sorry to hear that you were not happy with your purchase. As you know we have now offered you a full refund if you still feel the description does not match what was received. We take our customer satisfaction very seriously and always aim to provide 100% customer satisfaction. Many Thanks - Hamper.com

Posted 9 years ago

“Dear Sir/ Madam I am writing with regard to the above order number which I ordered on September 30th for delivery on Friday 3rd October. The hamper was not delivered until yesterday, Tuesday 6th which is so disappointing. Had I ordered the day before I could begin to understand the delayed delivery but not with three days notice. Not one day late either but three days late which is unacceptable. If there is a possibility of that kind of delay I think that you owe it to your customer to communicate when the order has been placed and offer an alternative that could be delivered on time. I look forward to receiving your response This is the e-mail I sent 2 days ago. Now what's another disappointment is that i haven't received a reply but i have received your automated request for a review.....”

Helpful Report

Posted 9 years ago

Hi Christine, Thank you for your review, apologies for the delivery issues, as you know we have taken this up with our courier partners and completely resolved the issue to your satisfaction. Many thanks for using hamper.com and we hope to see you again soon! Kind Regards Clearwater Hampers

Posted 9 years ago

“Missed the target delivery date by Two working days and I had to chase to find out what was going on. No note left on failed delivery attempt. And worse still there was no indication or message with the hamper so mum had no idea who sent it despite me filling one in with the order. I won't be using this outfit again.”

Helpful Report

Posted 9 years ago

Dear Steven, Thank you for your review and sincere apologies that you have not been satisfied with our service provided. We have taken this up with our courier partners and have spoken to you since and resolved any issues. Kind regards Clearwater Hampers

Posted 9 years ago

“you are asking too early”

Helpful Report

Posted 9 years ago

“I ordered a hamper to be delivered on 16 June 2014 An attempt to deliver it failed on 14 June according to the tracking log. It seems no further comments are in the tracking log. The log repeats a ridiculous number of times. Please inform me what has happened to the hamper. Most disappointed in your latest service which has gone down hill over several years!!!!”

Helpful Report

Posted 9 years ago

Dear Brian We were sorry to read you’re not completely satisfied with service you have received from us. We apologise that we have not met your expectations on this occasion, so that we can ensure we resolve this situation to your satisfaction, please contact our Customer Service team on +44 (0)1235 833732 or office@hamper.com. Many thanks, Customer Service Team Hamper.com

Posted 9 years ago

“NO delivery on the date chosen ( Sat June 14th) for A Father's Day surprise hamper. Sadly my father now thinks I forgot. I live in NZ and this would have been great. I wouldn't use this company again as I feel they disappointed me and it maybe the last Father's Day my father would celebrate with his failing health. Very Poor effort.”

Helpful Report

Posted 9 years ago

Dear Julie We were sorry to read you’re not completely satisfied with service you received from us. We apologise that we have not met your expectations on this occasion, so that we can ensure we resolve this situation to your satisfaction, please contact our Customer Service team on +44 (0)1235 833732 or office@hamper.com. Many thanks, Customer Service Team Hamper.com

Posted 9 years ago

“You seem incapable of delivering to the correct address even when you are informed that there has been a change of address. The last delivery was typed in by us as to name and address yet you reverted to an old address and my nieces maiden name when you complete the order My name is David Goodman and I am in Sydney and after many many years of using Hampers I will look for a new hamber company”

Helpful Report

Posted 9 years ago

Hello David We were sorry to read you’re not completely satisfied with the service you received from us. We apologise that we have not met your expectations on this occasion, so that we can ensure we resolve this situation to your satisfaction, please contact our Customer Service team on +44 (0)1235 833732 or office@hamper.com. Many thanks, The Hamper.com Team

Posted 9 years ago

hampers.com is rated 4.8 based on 27,271 reviews