hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.79

4.8 Rating 31,092 Reviews

97 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service, price, delivery everything was really very good.”

Helpful Report

Posted 11 months ago

Dear K, Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with our customer service, pricing, and delivery. Your satisfaction is our top priority, and it’s fantastic to know we met your expectations! We truly appreciate your kind words and look forward to serving you again soon! Warm regards, Naomi (Customer Care)

Posted 11 months ago

“******************************************* Update: Hampers.com promptly addressed the issue described below by sending a replacement hamper to our chosen residential address at no additional cost. The new hamper arrived three days later, and the recipient was delighted with it. Thank you, Hampers.com! ******************************************* I regret using your hamper service. This order was placed with the best intentions—as a corporate “get well” gift—with the named delivery date selected to ensure timely arrival. Unfortunately, delivery to a hospital—staffed 24 hours—failed on three separate occasions. The reasons given were vague, and the only "proof" uploaded to the tracking site was a blurred image with no discernible details. Despite the failure, we had to follow up ourselves to be refunded the delivery fee. We then learned that the parcel was being returned to your company. This raises two serious concerns: What condition will the package be in upon return? Why must we, the client, now bear the inconvenience of arranging a replacement delivery ourselves? This experience has been extremely disappointing and reflects very poorly on your service.”

Helpful Report

Posted 11 months ago

Dear Tanya, I sincerely apologise for the disappointing experience you’ve had with our service, particularly given the thoughtful intention behind your order. I completely understand how crucial it is for gifts to arrive on time, especially in a hospital setting. The repeated delivery failures you described are unacceptable, and I appreciate you bringing this to our attention. Please rest assured that we take such matters seriously and are looking into the reasons behind the vague delivery updates and the condition of the package upon its return. It's unfortunate that you had to follow up for a refund, and I empathise with the additional inconvenience this has caused you. Your feedback is invaluable to us as we aim to enhance our customer service protocols. Thank you for sharing your concerns, and I hope you might give us another chance to prove our commitment to our customers. A member of our customer care team will get in touch to make things right. Warm regards, Naomi (Customer Care)

Posted 11 months ago

“I live in Australia and I have ordered a few hampers through hampers.com and everyone who has received them have been more than happy with their gift and delivery service. Would definitely recommend. Sandra Paterson”

Helpful Report

Posted 11 months ago

Dear Sandra, Thank you so much for your amazing review! We’re delighted to hear that recipients in Australia have been happy with their hampers and the delivery service. Your recommendation means a lot to us, and we’re thrilled to know we could contribute to the joy of giving! We truly appreciate your support and look forward to helping you with more gifts in the future! Warm regards, Naomi (Customer Care)

Posted 11 months ago

“Always receive great feedback whenever we've used hampers.com for friends and family. Living abroad it makes gifting easy and I always manage to find something tailored to the individual. Good value for money.”

Helpful Report

Posted 11 months ago

“Hampers.com was exactly what I needed when my friend was feeling a little down. I ordered from the US and it was so easy, convenient and she loved her surprise delivery. Thank you so much for helping me make her day a little brighter. I’ll be ordering again.”

Helpful Report

Posted 11 months ago

Dear Alison, Thank you so much for your wonderful review! We're thrilled to hear that we could help brighten your friend's day. It's fantastic to know that the ordering process was easy and that the surprise delivery brought joy! We appreciate your support and can’t wait to assist you again in the future! Warm regards, Naomi (Customer Care)

Posted 11 months ago

“Wonderful service Ordered in Montreal Canada 🇨🇦 Delivered promptly as they informed me It was a gift to my nephew in England I am thrilled not only with choice of hampers but efficient serve”

Helpful Report

Posted 11 months ago

Dear Marilynn, Thank you for your fantastic review! We’re delighted to hear that your gift was well-received and that you enjoyed our selection of hampers. It’s great to know that our service was prompt and efficient in delivering joy across the miles! We truly appreciate your support and look forward to being a part of your future gifting moments! Warm regards, Naomi (Customer Care)

Posted 11 months ago

“Very convenient (whoever has time to put together their own gift hampers - good for you!) It was a nice treat for a friend on their birthday - perfect 👍”

Helpful Report

Posted 11 months ago

Dear David, Thank you for your wonderful review! We’re thrilled to hear that our hampers made your friend’s birthday extra special. It’s great to know that you found the service convenient—after all, who has the time for assembling hampers themselves! We appreciate your support and hope to be a part of your future gifting needs! Warm regards, Naomi (Customer Care)

Posted 11 months ago

“The staff was very helpfull and generousm when the delivery company made some mistakes. So thanks for all the effort.”

Helpful Report

Posted 11 months ago

Dear Pia, Thank you so much for your lovely update and kind words. I’m really pleased we were able to get things resolved for you, and that you were happy with the support from our team. We truly appreciate you giving us another chance, and I hope your recipients love their thoughtful gift. Kindest regards, Nicole (Operations Manager)

Posted 11 months ago

“I would NEVER EVER recommend this business for ordering a hamper. I tried to send a sympathy hamper to a family in the UK, I placed the order from Canada. I tried to change the recipient address shortly after I placed the order (same day). I was told they dispatched the order and the address could not be changed. I tried for three days to get this sorted BEFORE the day of the service. I got back instructions to make a change, but had no idea what they were describing (change address on inflight options) - what, we're in a plane???? I did NOT choose a neighbouring location because the website said they would try three times to make the delivery. I could not see why they could not deliver it to the church as requested (1 minute away from the original recipient address). Funeral service was yesterday, the family did not receive the hampers, and they do not know the name of the business they were allegedly left with!! PERFECT!!! Family members are departing today to return from where they came, what's the point now save they know I sent something. NIGHTMARE! They could have and should have conveyed the options and made a call to their delivery company to amend the delivery address OR suggested I change the mode of delivery (I would have paid for the option to upgrade delivery if I knew it would get there when I wanted).”

Helpful Report

Posted 11 months ago

Dear Wendy, I’m truly sorry for the stress and upset caused by your experience, especially given the sensitive reason for your order. I completely understand how important it was that your sympathy hamper arrived on time and in the right place. Unfortunately, by the time your request came through, the order had already been dispatched, which meant we weren’t able to amend the address. However, our team did everything they could to make sure the hamper still reached the recipients. As the business was closed, they contacted a neighbouring business and kindly arranged for them to take it in to avoid it being returned to sender. I know you’ve been in touch with our team throughout, and they also contacted you this morning to confirm that the recipient has now received the hamper as well as a further apology and hopeful resolution. I’m so sorry for the inconvenience and frustration this caused, and I truly appreciate you taking the time to share your feedback. We’ve reviewed this case carefully to see how we can improve communication and support for future customers. We do hope you’ll consider giving us another chance in the future, and if there’s anything else we can do to help, please don’t hesitate to let us know. Kindest regards, Nicole (Operations Manager)

Posted 11 months ago

“Hopless and not deliveres as I asked for 2 weeks before with a specific day !!!the deliveri should have been done.”

Helpful Report

Posted 11 months ago

Dear Pia, I’m really sorry for the delay with your order and the frustration this has caused. This is not the level of service we aim to provide, and we’re truly sorry for the inconvenience. I can see you’ve already been in touch with our Customer Care team, and a replacement is due to be delivered tomorrow. As a further apology, a partial refund has also been offered. Thank you for your patience while we get this resolved. Kind regards, Nicole (Operations Manager)

Posted 11 months ago

“Thank you it arrived as requested. It was for my brothers birthday and he is a very happy man. He is looking forward to trying it all.”

Helpful Report

Posted 11 months ago

Dear Stephanie, Thank you so much for your wonderful review! We’re thrilled to hear that your brother is a happy man and excited to try everything. It’s always heartwarming to know that our hampers bring joy to special occasions. We truly appreciate your kindness and look forward to helping you celebrate more milestones in the future! Warm wishes, Team hampers.com

Posted 11 months ago

“Wonderful way to send a gift. Sent from New York to London. Arrived on time. Very good choices and very good service.”

Helpful Report

Posted 11 months ago

Dear Priscilla, Thank you for your fantastic review! We’re absolutely delighted to hear that your gift made it from New York to London on time. It’s always great to know that our selection and service met your expectations. We truly appreciate your kindness and look forward to helping you send more thoughtful gifts in the future! Warm regards, Team hampers.com

Posted 11 months ago

“It was easy to order, the website is very clear with a good selection of hampers. The orders are delivered on the date selected and my family were very happy with it, thank you very much”

Helpful Report

Posted 11 months ago

Mr and Mrs Gaillard Thank you for your kind review! We’re delighted to hear that your ordering experience was easy and that your family loved the hamper. It's wonderful to know that our delivery was on time as well! We truly appreciate your support and look forward to welcoming you again in the future. Warm wishes, Team hampers.com

Posted 11 months ago

“The recipient was very pleased with range and quality of the contents of the hamper. Unfortunately it was delivered to the wrong building of 2, a non residential, commercial one, behind a locked gate. Not ideal for an older person in the dark.”

Helpful Report

Posted 11 months ago

Dear Tom, Thank you for your thoughtful review! We’re delighted to hear that the recipient was pleased with the range and quality of the hamper’s contents. We sincerely apologize for the delivery issue you encountered and understand how challenging that must have been for an older person, especially in the dark. Your feedback is invaluable, and we'll be sure to address this with our delivery team to improve future experiences. We truly appreciate your understanding and hope to serve you better next time! Warm regards, Naomi (Customer Care)

Posted 11 months ago

“Bought this for my in laws and they loved every bit of it. It came packaged beautifully too.”

Helpful Report

Posted 11 months ago

Dear Eve, Thank you for your wonderful review! We’re so glad to hear that your in-laws loved every bit of the hamper and that it arrived beautifully packaged. It’s our aim to create memorable gifting experiences, and we're thrilled to see that reflected in your experience! We look forward to serving you again in the future! Warm wishes, Naomi (Customer Care)

Posted 11 months ago

“Needed three hampers at short notice for prizes in our annual golf day, looked on line to find some that fitted the bill in both content and price, ordered midday and received the following morning, excellent.”

Helpful Report

Posted 11 months ago

Dear Andrew, Thank you so much for your fantastic review! We’re thrilled to hear that we could help you out with the hampers on such short notice. It’s great to know that our range of options met your needs and that you received everything so quickly! We can’t wait to assist you again in the future! Warm regards, Naomi (Customer Care)

Posted 11 months ago

“Such a good packaging and absolutely loved the items inside the hampers”

Helpful Report

Posted 11 months ago

Dear Anita, Thank you so much for your fantastic review! We're thrilled to hear that you loved the packaging and the items inside the hampers. It's wonderful to know that we could bring you joy with our carefully curated selections! We can't wait to welcome you again soon. Kindest Regards Nicole (Operations Manager)

Posted 11 months ago

“Great service”

Helpful Report

Posted 11 months ago

Dear Melanie, Thank you for your wonderful review! We’re thrilled to hear that you experienced great service with us. Your satisfaction is our top priority, and your kind words truly motivate our team. We can’t wait to assist you again soon! Warm regards, Naomi (Customer Care)

Posted 11 months ago

“Excellent service the hamper was well received and contents really good value was kept informed about delivery very good experience - after a very bad service from a famous London store will always look at hampers.com first”

Helpful Report

Posted 11 months ago

Dear Mrs Patricia, Thank you so much for your fantastic review! We’re delighted to hear that you had such a positive experience with us after your previous one. It’s wonderful to know that the hamper was well received and that you appreciated our delivery communication. Your loyalty means the world to us! We look forward to being your first choice for hampers in the future! Warm regards, Naomi (Customer Care)

Posted 11 months ago

“I bought it as a birthday present for my sister. She loved it. I ordened it on a Saturday morning and it arrived the next day. I strongly recommend it.”

Helpful Report

Posted 11 months ago

Dear Isabel, Thank you so much for your glowing review! We’re delighted to hear that your sister loved her birthday present and that it arrived promptly. Your strong recommendation truly brightens our day! We look forward to helping you celebrate future occasions! Warm regards, Naomi (Customer Care)

Posted 11 months ago

hampers.com is rated 4.8 based on 31,092 reviews