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hampers.com Reviews

4.8 Rating 27,202 Reviews

98 %

of reviewers recommend hampers.com

Company Reviews

Product Reviews

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling delivery service”

Posted 6 years ago

“Ordered product from Australia for delivery to London for my daughter's 21st Birthday before she left to tour the continent. Placed the order well in advance, asked for Saturday delivery and all was confirmed. Tracked the order which stated it was picked up and in transit on the Saturday. Daughter arrived, no delivery. Rang hotel several times to double check and no delivery. Can't contact Hamper.com on the weekend so first thing Monday ring to find out what's happened. Oh sorry, got stuck in transit and will be delivered this morning. Pointless, daughter left and you've ruined my surprise I had for her from 17000 kms away. I've asked for a credit/refund which they've committed to do. Let's see if that happens. So upset.”

Posted 6 years ago

“I requested this order to be delivered on 31st May as a total surprise for an old friend who turned 50 years old. I did not hear from her so I thought that she was just busy then I received an email stating it would be late. 2 Days is not acceptable. I am totally gutted!”

Posted 6 years ago

“I chose a Tuesday as my delivery day. It did not arrive. Tracked the order online which said 'delivery exception'? Was eventually delivered on the Thursday, two days after the recipients birthday. When it did arrive, the delivery driver dropped it over the back gate, smashing half of the contents and covering the rest in beer and shards of broken glass. Will struggle to recommend hampers.com”

Posted 6 years ago

Dear Mrs Berridge, We are very sorry to hear there were issues with your delivery & the hamper was damaged. We have no correspondence from you to inform us of this. If you would like to discuss this further, please e-mail us the details & photos of the damage & we will look into this further as we are always more than willing to replace any damaged hamper & look into delivery issues with our couriers. kind regards, Hamper,.com

Posted 6 years ago

“The birthday cake did not arrive, despite getting an email saying it had been delivered. I phoned, but they had no information about the delivery.They did offer to try again or refund the order.”

Posted 6 years ago

Dear Timothy, We are very sorry the hamper was not delivered as requested. We have been chasing this with our couriers & they have confirmed the driver has mis-delivered to the wrong street & will be returning to rectify this & deliver to the correct address. We will still process the refund as agreed & hope the cake arrives in due course & your daughter will enjoy it. Please accept our sincere apologies for the inconvenience & disappointment caused. kind regards, Hamper.com

Posted 6 years ago

“Not worth money. Son bought for my birthday. He bought cheese and wine. Pictures misleading, said selection of wenslydale cheese and smoked cheddar wedge. What was delivered was 2 small pieces of cheese, six biscuits and tiny bottle of wine! Worth about £5.00, cost £27.00.Rip off!!!Dont use this company!!!”

Posted 6 years ago

Dear Anita, We are very sorry to hear how disappointed you were with the hamper that your Son chose for you. We do state the size, weight & contents for each hamper on our website for the buyer to see before they make their selection. We are always happy for any hamper to be returned if a customer is not satisfied for any reason. Please contact us for any further assistance. Kind regards, Hamper.com

Posted 6 years ago

“Dont buy the cheese and wine hamper. Says selection of fresh wenslydale cheese and smoked cheddar wedge. What is delivered is 2 small pieces of cheese, 6 biscuits and a small bottle of wine. Rip off!!!!”

Posted 6 years ago

“I expected a hamper not a cardboard box”

Posted 6 years ago

Dear Malcolm, We are very sorry to hear that you were disappointed with your choice of hampers. Neither of the hampers specified or showed a basket in the image & clearly state that the wine is presented in a gift box & the bearing gifts in a postal carton. If you are not happy with your choices you can by all means return these to us in the original packaging for a refund. Please do let us know if you wish to do so & apologies again for the disappointment. Kind regards, Hamper.com

Posted 6 years ago

“Not pleased that the order wasn't delivered on the specific day I requested that was the whole point of ordering the gift to be there for a friend who got out of the hospital and I couldn't be there that day. It appears to look like a box rather than a traditional hamper. The customer service rep said we can't guarantee the date and gave a box of chocolates which I didn't think was acceptable.”

Posted 7 years ago

“Mother's Day present arrived damaged and was left outside without signature and they falsely put that it was signed for. So all in all a bad experience from a first time (and last time ) customer, 0/5 from me !”

Posted 7 years ago

“In your picture, the hamper looked a reasonable size. Unfortunately when it arrived. It was not.”

Posted 7 years ago

Dear Mike, We are very sorry to hear you were disappointed with the hamper when it arrived. It does state on our website this is a "little bag of sweet treats" & the bag is shown in the image with the products included to give an idea of size. We hope the recipient enjoyed the contents of the gift you chose & that you will consider visiting us again in the future. kind regards, Hamper.com

Posted 7 years ago

“My order never reach my love one and I have send emails and no one reposne... Very disappointed customer... Thank you Meera Losey”

Posted 7 years ago

Dear Meera, We are very sorry to hear the recipient has not received the hamper. The tracking states this was delivered on the 7th March & left safe in the porch/doorway. We have checked & can confirm that we have not received any correspondence from you regarding this, can you please forward any e-mails to office@hamper.com & we will investigate further to resolve any issue. Please accept our sincere apologies for any inconvenience caused. Kind regards, Hamper.com

Posted 7 years ago

“Packaging was poor and not what I selected”

Posted 7 years ago

“I had ordered a hamper about 3 weeks in advance to be delivered on my mothers birthday, My mother was waiting for the delivery. When I contacted hampers.com as it still had not been delivered by late afternoon, they said that they had it out for delivery the next day, (the day AFTER my mothers birthday) supposedly because the delivery was going to Ireland. They did not even contact me to let me know that they would not be delivering on my mothers birthday even though I had ordered well in advance. Absolutely disgusted with this company, will never use these people again.”

Posted 7 years ago

“Very disappointed with the hamper. I purchased the Boxing Day hamper, as a Christmas gift for my parents. The hamper arrived, with food in that had a use before date of 24th December. So no good for Christmas day never mind boxing day. Returned this, and had to cover the cost of postage myself, so had the privilege of paying nearly £10 postage for a hamper which I couldn't give as the gift it was intended for. Wont use this company again.”

Posted 7 years ago

“My Christmas hamper arrived with moudly fruit and most was inedible. I have contacted via phone and email with no response. Very disappointing.”

Posted 7 years ago

“It is regrettable that the hamper intended for my sister in law's 70th birthday in North Yorkshire was delivered to me in South East Kent. It will take no little effort to get it to her, albeit late, as some 250 miles separate us. It is for this very reason. - distance - that I opted to order chocolates and champagne to be delivered to her on her birthday.”

Posted 7 years ago

Dear Philip, We are very sorry that you feel we deserve a negative review for delivering to the address stated on your order. We can only go by the information we are given. If you had contacted us when you received your order confirmation stating the delivery address was the same as the billing address, we would have amended this manually for you on our internal system or if the hamper had been despatched could have requested the delivery to be re-directed with our couriers. We do hope you were able to get the hamper to your sister. We would appreciate it if you could revise your review as we did exactly what was requested & delivered to the address stated on the correct date. kind regards, Hamper.com

Posted 7 years ago

“Delivery date is a joke. Arrived 2 days late, missing my father's 75th birthday. It wasn't shipped until 1 day before! Ridiculous. After complaining I received a response that stated chosen date is not guaranteed. So why on earth have a delivery date ... hampers are for special occasions...the date is important. Back to 'buyagift' I go! They are always on time. Just thought I'd try this one.”

Posted 7 years ago

“Ordered within the window for Saturday delivery, was not notified that this was not going to be met and waited in for the delivery to then find it was going to be delivered next Friday. Not acceptable.”

Posted 7 years ago

“The hamper was ordered for my elderly parents for Xmas around the 20th of Dec, I was informed that the order had been dispatched yet on speaking to them on Xmas day they had not received the hamper, and I had no notification of this and the hamper arrived on the 28th Dec very poor and very disappointing for two pensioner in there later 80 merry Xmas hamper company.”

Posted 7 years ago

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hampers.com is rated 4.8 based on 27,202 reviews