I ordered an expensive hamper of Ales from this company as a surprise for a friend, it got left at a parcel retrieval company instead of being delivered to my friends address or a neighbours address, even though my friend was home! I then had to ruin the surprise by telling my friend to go the parcel retrieval place and collect the hamper, whilst there they told my friend they wouldn't give him the hamper without having the order number (of course he didn't have it, it was a surprise) after I made a few phone calls my friend finally retrieved the hamper and the lovely personalised note which should have been included was nowhere to be seen. Never using this company again. Terrible service