CleanYourCar.co.uk Reviews

Name: CleanYourCar.co.uk
Address: Unit 18a, Holme Mills, West Slaithwaite Road, Unit 18a, Holme Mills, West Slaithwaite Road, North Yorkshire
Rating: 4.85

4.9 Rating 3,892 Reviews

97 %

of reviewers recommend CleanYourCar.co.uk

4.9

Based on 3,892 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About CleanYourCar.co.uk:

Established in 2005, Cleanyourcar.co.uk is the UK's leading online Car Care & Car Cleaning Megastore. We import car detailing products from around the world to give you the ultimate choice for when you come to clean your car.

Visit Website

Phone:

01484841444

Email:

sales@cleanyourcar.co.uk

Location:

Unit 18a, Holme Mills, West Slaithwaite Road,
Unit 18a, Holme Mills, West Slaithwaite Road
North Yorkshire
HD7 6LS

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CleanYourCar.co.uk 5 star review on 29th May 2025

437

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items never arrived DOD courier lied said we wasn’t at residence, my wife and I home all day. Courier messaged to say collect from Argos . Why their fault delivery back to us 😡”

Helpful Report

Posted 3 weeks ago

Hi Robert, as frustrating as it is, this really isn't our fault and I don't see why a 1 star review is representative of our business. We can only do everything possible to get it picked, packed and shipped in a timely and efficient manner. Once it's in the hands of DPD we don't have much control. Until you got in touch we had no idea control over the parcel. We resent this at our expense also. I understand it's frustrating but should the negative review not be directed at DPD rather than us? Many thanks, Tim

Posted 3 weeks ago

“Ordered chemical guys compound and it came faulty When questioned the company they said they will contact chemical guys- then started to blatantly ignore my messages Fix up clean your car before you lose alot of customers!!!”

Helpful Report

Posted 1 year ago

“Iv just had ceramic coating put on my car this is its first wash in a shaded area come to drying with your pure star drying towel first sweep full of water how do you carry on drying if you can't wring the towel out It's nice and soft but don't work in practice same ss in washing machine on hand wash full of water”

Helpful Report

Posted 2 years ago

“I ordered & paid £5 for next day delivery & just received email saying it’ll actually the day after that. Not impressed & wont order from this seller again!”

Helpful Report

Posted 3 years ago

Hi, you ordered at 10pm the day before you wrote this review! Our cut off is 4pm, but that's a full 4 hours after the DPD van has gone for the day! Unfortunately as a small business it's impossible to even try and pick, pack and deliver parcels for the next day when ordered at 10pm. Surely everyone needs a little time off? We put a countdown on the product page also to show you when it's going to be delivered. Obviously, the website will allow you to choose the fastest option at any time of the day, but the service is dictated by the time you order.

Posted 3 years ago

“Order never received despite multiple emails and telephones. a business that takes its customers for fools shouldn't exist. luckily we found our happiness elsewhere! Raphael P.”

Helpful Report

Posted 3 years ago

“I do not recommend contacting this store, especially if you are ordering goods for your business. On September 30, 2019, we made a large order of chemicals and detailing products, when the order came in, we found that there are missing items in the order, for the amount of 550 pounds. We began to call, write e-mails to deal with this situation. I want to note that the service is simply at the lowest level, because you have to write the same letter 3-4 times to get at least some answer. From the very beginning, we were kindly answered that they would figure it out, but we had to write and even make calls every day, although calls are an inconvenient way of communication for us, because we are not based in the UK. I want to note that we buy the goods for business, not for personal use, so because of this we also lost our clients. After a long time, we received a parcel, but after unpacking it, we again found that not all the goods had been sent to us. This time we were denied goods worth £ 245. We started calling and writing again, almost always emails were ignored, the employee explained this by the fact that he simply forgot or missed our letters. Every time we were promised to fix everything and nothing was fixed. At some point, we were offered to order another product for this amount, because what they owe us is out of stock at the moment. We agreed. We were told that the money would be returned to us so that we could place a new order for a different product. From July 30, we are waiting for our money back. They are not responding to emails. Or they answer that they are working on it. Almost a year has passed since we made the order. But what's the problem just to make a refund? How long can we wait? How can you reply once a week? What kind of service is this? In fact, it's a pity that this happened, because we hoped for a long cooperation.”

Helpful Report

Posted 4 years ago

“Placed order for quick detailler based on website description it should come with clay bar kit, it didn't - Customer service response: oh thats just bad english on the site! Ordered Lake country cutting and polishing pads on same order as above, what i received were lake country but completely different ones to what i ordered. I've used this company before and never had problems but something seriously gone wrong with stock picking and customer service atm!”

Helpful Report

Posted 5 years ago

The description on the website in no way said a bottle of quick detailer (£10.95) would come with a full free clay kit (£18.95). The product the customer is referring to is the 'Meguiars Quik Detailer' https://www.cleanyourcar.co.uk/meguiars-quik-detailer-mist-wipe It did say amongst the text ' the Meguiars Quik detailer is supplied with the Meguiars Quick Detailing clay kits so also makes a perfect clay lube.' They rightly or wrongly assumed because we say it's the same clay included in the Quick Clay Kit and works great as a clay lube that it should therefore come with it for free. https://www.cleanyourcar.co.uk/meguiars-quik-clay-kit-50g-clay I spoke to the customer on the phone and agreed the English could be better on the description, but they were the first customer ever in 14 years for trading and selling this exact product product to mention it. So we have since edited the text slightly to try and make it clearer. The last thing we obviously want is to collect negativity and everything that goes with that as we are a small business which will strongly influence peoples opinions. We've offered to take the detailer back also and happy to do that or indeed the full order for a refund. It's unfortunate the customer appears to have been more than happy previously yet has never left a positive review, yet has taken their time to leave a review because they thought they should have been getting something for free.

Posted 5 years ago

“Got sent email just, despite covid restrictions they are promoting the fact that "as an online business business's that can still operate". So you can still let your employees work in the warehouses, pack products, ship and deliver as normal. Is car wax n polish a fundamental necessity. I don't think so! Unsubscribed, wouldn't recommend or use after all this!”

Helpful Report

Posted 5 years ago

Hi Ady, appreciate the review. However current guidelines are we should still be going into work unless we can do it from home. We are a closed unit and have no walk in customers and have made arrangements for total contactless interactions with deliveries both in and out. All staff are travelling directly to and from work exclusively in their own vehicles and thats it. Everyone is in a difficult position but we are doing everything we can to minimise any risks. Tim

Posted 5 years ago

“Rubbish service will not use this company again payed £7.00 for 24hr delivery and took day off work only for item not to turn up ???? Phoned and was told item being sent the following day so had to take another day off work, was told I would receive refund on my £7.00 postage costs and only got £1.00 back useless service scammers regarding postage would not recommend to anyone else !!!!!!!!!!!!!!”

Helpful Report

Posted 11 years ago

“AVOID DEALS WITH THIS GUYS, ESPECIALLY DAVE. Kind until you please the order, but after that is not answering and doesn't respect the offer. The worst experience since buying online.”

Helpful Report

Posted 8 years ago

“CYC allows deliver quality”

Helpful Report

Posted 13 years ago

“First time I used CYC will do again as web sit is easy to use delivery spot on product not used yet but will let you know when I do.”

Helpful Report

Posted 10 years ago

“Very unhappy customer, firstly having to pay £4.95 in delivery was a bit steep, but CYC were slightly cheaper than the likes of Amazon/Halfords. Yet I was willing to pay the quoted delivery charge as I work long hours through the day and didn't want to pop along to Halfords to purchase the products. I shouldn't have bothered, the advertised "next day delivery" has turned into 3 days (and that's assuming it comes tomorrow!!). Think next time I'll just pop along to my local store and save myself the wait.”

Helpful Report

Posted 13 years ago

“Ordered products from you on the 27th March, paid for 1-3 day delivery, Nothing turned up by, 2nd April, Rang to chase it up on the 2nd, spoke to Tim, he told me that one of the items wasn't in stock! stock was due in on the 3rd, he told me I should have had an email to explain, and after myself mentioning it, agreed that I should get a refund of the delivery charge, I asked him to confirm it in an email, guess what no refund, no email, goods should be with me on the 4th, had an email to confirm this but still no email about my delivery charge refund. To be honest doubtful I will use you again, lost confidence in your company. I detail cars as a second income, and I am also an Events Co-ordinate for the largest Ford owners club network in the U.K. I really am considering airing my experience on our club website. Sorry about the negative comments, but i have worked in the Automotive industry for over 25 yrs and bring a Regional Sales Manager, I know how important it is to keep customers happy, I spend every day doing it. Word of mouth not only travels very fast, but is so damaging to reputations.”

Helpful Report

Posted 11 years ago

“I put an order in on Wednesday at 10am and it is now Friday 7pm and I have just been sent an email to say the goods have been dispatched. This I feel is poor service to say the goods are in stock on the website.”

Helpful Report

Posted 11 years ago

“One item was wrongly sent. Two emails seeking to sort this out went unanswered. Unimpressed.”

Helpful Report

Posted 9 years ago

“Ok so yesterday I placed an order around 4-5pm for next day deliver which I thought with it been later on I would not receive it for 2 days with it been late on but 10am today it turned up so was very happy, now the products are great as you well know when your buying this sort of thing but the packaging was great there was no way the items could be damaged unless ace ventura had delivered them lol. Thanks again.”

Helpful Report

Posted 7 years ago

“Some great products from a really well run company! Items arrive super quickly and every thing is top quality. Thanks Tim!”

Helpful Report

Posted 8 years ago

“DPD emailed on Friday 12th Dec to inform me that delivery would be between 15:35-16:35pm. No delivery was made during this period when someone was waiting at home. On tracking item on DPD website it was stated that attempt to deliver had been made and a card had been left. this was not true NO delivery and NO card. This is untrue!!!! While CYC appear to have dispatched the item very promptly the service by DPD has been very poor. Lying about leaving a card is unacceptable and ultimately reflects poorly on CYC by association. Phil”

Helpful Report

Posted 10 years ago

“Rip off ! Ordered three items, they only sent 2 of them. Packing slip shows three. I know mistakes can happen but they don't reply to emails to correct the problem. That - is basically theft. BUYER BEWARE.”

Helpful Report

Posted 9 years ago

CleanYourCar.co.uk is rated 4.9 based on 3,892 reviews