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Claudio Lugli Reviews

4.8 Rating 2,307 Reviews

94 %

of reviewers recommend Claudio Lugli

Company Reviews

Product Reviews

4.8

Based on 2,307 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Claudio Lugli 5 star review on 3rd March 2024

Claudio Lugli 5 star review on 11th February 2024

Claudio Lugli 5 star review on 11th February 2024

Claudio Lugli 5 star review on 29th November 2023

Rachel Whiteside

Claudio Lugli 5 star review on 14th November 2023

Claudio Lugli 5 star review on 29th October 2023

Claudio Lugli 5 star review on 29th October 2023

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with the service. I ordered a shirt to be delivered to my sons address for his birthday on 24th April. I got a phone call to say the wrong shirt was sent but assured me the original would be delivered on time. Unfortunately as my son works the shirt was delivered when he wasn't at home. No shirt for his birthday. I phoned to cancel order and was assured the money would be back in my account. Still waiting. Soooo disappointed!!!”

Posted 3 years ago

“We ordered a Face Mask [#26072 (WEB26072)] and it arrived in packaging similar to that of Poundland. £6 for delivery! Face Mask was not even branded with Claudio Lugli. Avoid this company like the plague. £16.00 for a Poundland Face Mask!”

Posted 3 years ago

“Disappointed in face mask as it has not got your branded label on. This was purchsed on behalf of my mother for her to gift to someone and it could have come from anywhere.”

Posted 3 years ago

“Still waiting delivery 5 days late. They say the address as been unable to find So they have gone back to depot?!?..”

Posted 3 years ago

“As much as we love love lI've love your shirts . I cannot write a revue as unfortunately after two delivery dates have passed and no delivery of Christmas cracker gift for men. After contacting DX couriers they cannot find my order. Have contacted Claudio Lugosi via they're website but have yet to hear back. A bit disappointed.”

Posted 3 years ago

“Normally your service is very goo, however it would appear you have changes carriers and to date delivery has still not arrived. PREVIOUS CARRIER WAS EXCELLENT”

Posted 3 years ago

“I purchased a shirt on September 14th, and I have had non stop problems with the shipping. Apparently it had issues going through customs which the team at Claudio Lugli did try and sort out. I appreciated their efforts, but it's now been a month since they last emailed me and I still have not received this item. I have sent 2 polite follow up inquiries, neither of which were answered. I sent another email today, as my tracking details show it is now going back to the facility for some reason. I understand this company is not in charge of the delivery, but their lack of communication is getting really frustrating and it's been 2 months since I purchased this item. Which was meant to be a gift for my partner back in October. I will absolutely not be ordering from this company again unless they contact me and try and sort this out. I'm at the point of resorting to angry reviews in order to hear back.”

Posted 3 years ago

“Very disappointed.”

Posted 3 years ago

“Took my money and never sent me the product, waist of time ordering from here, very poor service”

Posted 3 years ago

“I complained by email that my delivery date had been missed and package had gone on a magical mystery tour around Europe but got no reply. Rubbish customer service for a sizable order.”

Posted 4 years ago

“STILL HASNT BEEN DELIVERED SO PLEASE DONT ASK FOR A REVIEW!!”

Posted 4 years ago

“size was totally wrong 5xl was more like 2xl”

Posted 4 years ago

“Incorrect shirt sent, twice,very poor customer service,no correspondence from them in relation to returns, despite having quite a substantial returns policy,very disappointed”

Posted 4 years ago

“I haven't got it”

Posted 4 years ago

“I haven’t received my order”

Posted 4 years ago

“Thus far unhappy - you’ve sent the wrong size, I’ve had to return at my own cost and you’ve also not bothered responding to me via your chat system or email - not a happy bunny at all!”

Posted 4 years ago

“I ordered short sleeve you sent long I also ment and thought I had ordered size large you sent xp large”

Posted 4 years ago

“Very poor service and stitching falls out when washed. I have now stopped buying this brand, after spending thousands of pounds with them.”

Posted 5 years ago

“Paid 8 days ago including additional for next day delivery for a birthday present. Shirt still hasn’t arrived, no information or update has been provided, no response or any acknowledgement to emails sent. Have tried calling but not managed to get hold of anyone so far. Very poor delivery and customer service. Extremely disappointing - online sales shouldn’t be this difficult.”

Posted 5 years ago

“i have' nt received my shirt i keep getting imformation from the courier that it will be delivered on that day but it never comes”

Posted 5 years ago

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Claudio Lugli is rated 4.8 based on 2,307 reviews