Classic Bikes Parts Cheshire Reviews

Name: Classic Bikes Parts Cheshire
Address: Lake View, Ley Grounds Farm Barns, Bridgemere, Cheshire
Rating: 4.71

4.7 Rating 1,565 Reviews

90 %

of reviewers recommend Classic Bikes Parts Cheshire

4.7

Based on 1,565 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Classic Bikes Parts Cheshire 5 star review on 29th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered from their website a few times and the site always states items are in stock, but that is hardly ever the case. They seem to order in after payment them email saying they can’t source the items. All this takes along time and you end up with most of the order missing. Waste of time!”

Helpful Report

Posted 1 month ago

Thank you for your review, your opinions are important to us and we are sorry if the service that we have provided has fallen short of our high standards. We take product quality and customer service very seriously and your comments will be shared with the entire team at Classic Bike Parts. Regrettably we are not always able to supply the parts ordered. This is often due to the fact that the parts for classic bikes are made in small batches and although we try to keep stock on hand occasionally we have to rely on stock from our suppliers. When we are unable to manufacture or obtain the part in a reasonable timescale we always offer a refund. We understand that you have been a regular customer over the past year and from a review of your past orders it does not appear that you we have cancelled any particular items in the past - for that reason we we a little surprised by your review. If you would like to discuss the matter further, please contact us directly. Thanks again for taking the time to write a review. Please do check back with us in the future and we will do our best to meet your requirements.

Posted 1 month ago

“If your web site claims the part is in stock then it should be in your stock. When I ‘phoned wondering if you had sent it you declared it was “in your suppliers stock” disingenuous at the least. When you announce you have dispatched the item you should have dispatched the item. You clearly had not.”

Helpful Report

Posted 1 month ago

Thank you for your review, your opinions are important to us and we are sorry if the service that we have provided has fallen short of our high standards. We take product quality and customer service very seriously and your comments will be shared with the entire team at Classic Bike Parts. Regrettably we are not always able to supply the parts ordered. This is often due to the fact that the parts for classic bikes are made in small batches and although we try to keep stock on hand occasionally we have to rely on stock from our suppliers. When we are unable to manufacture or obtain the part in a reasonable timescale we always offer a refund. Your statement on that we had 'clearly' not dispatched the item is incorrect. Our system can only generate a tracking number when the goods have actually been packed and sent. In your case we believe that the courier may have lost the original shipment. A replacement was sent (at no cost) and we understand that this was delivered on April 25th though you have not confirmed this. Thanks again for taking the time to write a review. Please check back with us in the future and we will do our best to meet your requirements.Thanks again for taking the time to write a review. Please check back with us in the future and we will do our best to meet your requirements.

Posted 1 month ago

“Recently purchased several items from you,one being a Villiers embossed gear change rubber this item was quite expensive being embossed and of a high quality so was priced accordingly. Disappointed to find you had sent a gear change rubber that was dirty and looked almost second hand and was not embossed, disappointed customer.”

Helpful Report

Posted 4 months ago

“Wrong item sent. Returned for refund, item refunded but not postage.”

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Posted 5 months ago

“Was suppose to purchase a servis K81 copy 3.60 x 19 57s tire, recieved a 57P tire which is 93 mph rated tire vs 110 mph rated tire. They will accept a return but it cost more to return tire than than it cost to purchase tire. Will not gave any compensation for wrong avertistng/ sending tire with wrong rating that is a safety issue if I did not notice it. Also they stated servis does not have a K 81 copy rated 57S. I would not have purchased a 57P tire as is rating is below what my bike manifacture recomends. I loose money if I send it back and I also can not use tire.”

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Posted 6 months ago

“Not very happy I'm afraid. I actually received the bulbs I ordered very quicky but not impressed at all with the packing of the items. These are fragile items but spart from the two headlight bulbs I ordered, all the others just arrived loose in boxes meant for far larger quantities There was no paper wrapped around the indevidual bulbs, and as a result,they just knocked against each other . The boxes containing the bulbs themselves were then just put in a large jiffy bag, which,during transit, resulted in the filaments in two of the bulbs (one 6v4w and one 6v21/5w) were already broken when I received the items this morning.”

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Posted 7 months ago

“Be really helpful if u answered ur phone”

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Posted 7 months ago

“Communication and time to send products very poor”

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Posted 8 months ago

“I don't think you would like my opinion. If you haven't got anything good to say, don't say anything. An interesting maxim to live by.”

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Posted 8 months ago

“Item bought in good faith but was not as desired. Partly me not checking but mainly how the item was described. I wanted a 7/8 inf nut and got a tiny nut!”

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Posted 8 months ago

“Had a question about a purchase and you said that you would call me back. ?”

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Posted 8 months ago

“Still not received bantam rear drive chain as main part of my order”

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Posted 1 year ago

“The gas tank was very dirty inside metal pieces and metal fragments Advertised as been lined with a sealant and was not”

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Posted 1 year ago

“i ordered some parts for my 1967tr6 ,was told in post.still hadnt received anythiny by thurs so had to cancel order no in”

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Posted 1 year ago

“The part didn't fit the bike, my 1957 Triumph 5T. The mudguard was too wide to fit between the fork shrouds, I'm not blaming Classic Bike Parts, I'm sure they bought them from India in good faith.”

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Posted 1 year ago

“My order was wrong they sent the wrong transfers when i complained again they sent the wrong one's in the end they said the transfer is out of stock, poor service”

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Posted 1 year ago

“fork seal holders have not arrived yet whats happening”

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Posted 1 year ago

“Ordered a folding kick start and a foot of fuel pipe and a couple of hose clips. Bit disappointed as I was refunded the money on the kickstart with no message as to why and then just sent out fuel hose and clips but charged postage at the cost to send out the kickstart.”

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Posted 1 year ago

“A valuable resource with customer care”

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Posted 1 year ago

“The ordering and delivery side of things went smoothly enough, unfortunately, the part I received was not fit for purpose and had to be returned which entailed the usual palaver of packaging, sorting a courier, cost etc. The refund took 4 working days.”

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Posted 1 year ago

Classic Bikes Parts Cheshire is rated 4.7 based on 1,565 reviews