Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.46

4.5 Rating 1,036 Reviews

85 %

of reviewers recommend Clair de Lune

4.5

Based on 1,036 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

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Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 3rd August 2025

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These products are so fabulous. Absolutely beautiful and the quality is outstanding! I would recommend this company and staff to anyone and everyone !! FIRST CLASS”

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Hi, Thank you for your kind review we'll be sure to pass this feedback onto the rest of the Clair de Lune Team!

“What an absolutely amazing brand. Couldn’t be happier with the quality and style of our Moses basket and cot bed. The perfect furniture for our little babe which provides comfort and functionality at its finest. Thank you so much!”

Clair de Lune 5 star review on 2nd May 2024

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Hi Kelly, Thank you for your kind review we'll be sure to pass this feedback onto the rest of the Clair de Lune Team!

“The Moses basket stand was missing a circular disc and screw. On contacting Clair de Lune they were so helpful and answered every communication. We asked to purchase the replacement parts but were told we could not purchase but that they would send us a pack for free. Sadly the first pack never arrived, but on contact again they were swiftly dispatched and we have now a fully working stand again. Thank you so much.”

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Hi, Thank you for your kind review we'll be sure to pass this feedback onto the rest of the Clair de Lune Team!

“The Mosses basket was lovely, the photos didn’t do it justice! Great quality product, fast delivery & excellent customer service when I had a query. I would highly recommend.”

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Hi Lucy, Thank you for your kind review we'll be sure to pass this feedback onto the rest of the Clair de Lune Team!

“My daughter has used the blanket that came with her Clair de lune Moses basket since the day she was born- she is almost 2 years old now. It has become her comfort blanket which she uses day and night- and is affectionately known as “Batby”. On a recent day trip, the blanket was misplaced. I contacted Clair de lune via email to see if I could buy a replacement. The lovely lady who replied offered to send out a replacement bucket, free of charge for my little girl. I’m very grateful and beyond happy that they could help. Thank you so much, excellent customer care”

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Hi Maxine, Thank you for your kind review we'll be sure to pass this feedback onto the rest of the Clair de Lune Team!

“Beautiful Moses basket and amazing bundle! What a fantastic offer on such a high quality product, I’m delighted with it!! Just need to keep the cat out of it before baby comes 😆 (it does look super cosy)”

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Hi Jen! Thank you for the lovely review! We can definitely understand why the cat would want to snuggle up! :)

“A lovely good quality soft blanket and it arrived the next day, very pleased. Thank you x”

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We're very pleased that you like our products, and thank you for the Lovely review! Best wishes to yourself and family!

Hi! Thank you for the lovely review, so glad that you're pleased with your purchase :)

“Exceptional service and response time by Faye Scally.”

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Hi David, I am very pleased that our Customer Service provided you with a pleasent shopping experience :) Best wishes to yourself and family!

“The delivery arrived on time. As we were trying to assemble the stand, we struggled and weren’t sure where we made a mistake. We spoke to Robyn in customer service who was really trying to help us (as much as that’s possible over the phone). It was lovely to experience customer service that actually cared and wanted to help. We’ve now managed to assemble the stand and it looks great :) looking forward to using it.”

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Hi Nikola, I am very sorry for any issued faced with the assemble of your stand, However I am very pleased that our Customer Service provided you with a pleasent shopping experience :) Best wishes to yourself and family!

“Fantastic customer service by Faye. I realised I had ordered a parcel to the wrong address and she quickly redirected to the correct one.”

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I am very pleased that our Customer Service provided you with a pleasent shopping experience :) Best wishes to yourself and family!

“I had a little problem with my delivery as it was delivered to the wrong address. The company was quick in replying to emails and phone calls and resolved the matter really well.”

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I am very sorry for any issued faced with Delivery, However I am very pleased that our Customer Service provided you with a pleasent shopping experience :) Best wishes to yourself and family!

“The kindest most beautiful souls, thank you for everything you’ve made my little girl the happiest xx”

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Hi Katie, This is so Lovely, thank you very much for your heart warming review! Best wishes to yourself and family!

“Very very lovely products and a fantastic service. I would highly recommend this company again and again!”

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Hi Paul, I am very pleased that our Customer Service provided you with a pleasent shopping experience :) Best wishes to yourself and family!

“We received just a few days ago my son’s box from Clair de Lune I’m so please with the quality of the items, they are superb, very high quality with a good price and I’m sure son will be using them for long time to come. I’d highly recommend Clair se Lune for all your baby’s products! Fast delivery and and fantastic service.”

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“Robin and Jesse have been amazing Between them they have replaced a wrong item extremely quickly knowing I needed the pod for this coming Sat as a baby shower gift Arrival and collection is hopefully happening tomorrow, just brilliant! So efficient I cannot thank you enough I will be purchasing a second moses basket for our second Great Grandchild very soon Thankyou!!! Cora”

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“Chlo has been outstanding. Just wanted to say thanks so much for your speedy response and action in resolving my query. The customer service provided has been outstanding - thank you so much.”

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“Shopped here couple time each time been really good, good quality and price and lovely products”

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“I absolutely loved my item I ordered from this website it was wrapped and packaged beautifully and worth every single penny. I would 100% recommend this store. Fast delivery polite customer service all round superb service x”