The Chocolate Society Reviews

Name: The Chocolate Society
Rating: 4.91

4.9 Rating 2,632 Reviews

99 %

of reviewers recommend The Chocolate Society

4.9

Based on 2,632 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Chocolate Society:

A small artisan chocolate company based in Somerset. Focusing on making the very finest chocolates without compromise.

Write Your review

Tell us how The Chocolate Society made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Chocolate Society 5 star review on 24th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company produces amazing chocolate and their customer service is excellent. Thank you.”

Helpful Report

Posted 2 years ago

“Great products, easy to order and fast delivery. The recipients were delighted and said the chocolate was delicious.”

Helpful Report

Posted 2 years ago

“Amazing chocolates which the people we gifted them to raved about.”

Helpful Report

Posted 2 years ago

“Delicious chocolate. Easy to use website and order arrived promptly”

Helpful Report

Posted 2 years ago

“Fantastic service and product!! My daughter loved her blondie egg!! Initially the egg arrived in pieces so I emailed the society and they responded almost immediately advising that they were sending a new egg out. This arrived safely the next day with a packet of malt chocolates as an added bonus. I am very happy with the quality of service and the goods… having had their chocolate before. A delight to get such good service. Thank you!”

Helpful Report

Posted 2 years ago

“Lovely chocolate and very quick despatch and delivery for Easter.”

Helpful Report

Posted 2 years ago

“Reliably fabulous chocolates. My go-to chocolatier, which is an important thing to have!”

Helpful Report

Posted 2 years ago

“Excellent products combined with a prompt delivery service, ideal as gifts.”

Helpful Report

Posted 2 years ago

“Delicious top quality luxury chocolate from this company. Never fails to delight.”

Helpful Report

Posted 2 years ago

“Unusual and delicious chocolate to suite all occasions.”

Helpful Report

Posted 2 years ago

“Beautiful, delicious chocolate. Excellent customer service. Highly recommend”

Helpful Report

Posted 2 years ago

“Chocs nice delivery not good still waiting for mine”

Helpful Report

Posted 2 years ago

“The whole family loves The Chocolate Society's chocolate. Our most recent purchase was Easter eggs which, I hope, haven't been eaten yet! Products always arrive promptly and in good condition so very happy.”

Helpful Report

Posted 2 years ago

“I can only imagine the shouts of joy when my son and daughter-in-law receive their chocolates. They send me a photo of the goods straight away with a detailed description of the content.”

Helpful Report

Posted 2 years ago

“The chocolate is out of this world. I’ve never had such good blonde honeycomb, and the bars… where do I start? The box of mini Easter eggs is a triumph - such lovely flavours. I doubt the box that just arrived will last five minutes so I’m about to order another as I’m sure they’ll sell out. Customer service is great too; responsive, helpful, and friendly people on the other end of email. I’m so glad I discovered this lovely little business. Very tempted to sign up to their monthly subscription box but still want to fit in to my jeans!”

Helpful Report

Posted 2 years ago

“Very forthcoming about swapping an item in my order and I was impressed at how friendly and obliging Duncan was, following up by phone when I had an issue. All the items arrived intact and beautifully packaged - while they won't be sampled until Easter, the aesthetics are great (an ideal gift) and they have something for everyone (classics and unusual flavour combinations).”

Helpful Report

Posted 2 years ago

“Incredible chocolates, but also really brilliant and responsive customer service. I’ve been a customer for years now and if I could afford it I’d be having my own chocolate subscription and not just buying them as gifts!!”

Helpful Report

Posted 2 years ago

“Excellent customer service. Yummy chocolate.”

Helpful Report

Posted 2 years ago

“I always take the opportunity to review The Chocolate Society when we make an order because they never fail to be brilliant. Delivery is quick, the products are beautiful and most importantly so delicious. The flat white bar is genius!!”

Helpful Report

Posted 2 years ago

“The delivery was never made even when there was heaps of time for a mothers day delivery. Keep on getting that we have missed delivery when it was a safe drop this has happened 3 times now. The chocolates might have all gone bad now. Never had this experience from other chocokate places I have ordered from. I am now going to consider my order a write off.”

Helpful Report

Posted 2 years ago

Dear Ronald, Thank you for your feedback. We are sorry to hear about your experience and that the delivery company didn't meet the level of service we strive for. We try to provide a great service to our customers but sometimes things happen out of our control. We've contacted you via email to get the best solution for you. I apologize again for any inconvenience this caused you and we are waiting for your reply. With best wishes Diana

Posted 2 years ago

The Chocolate Society is rated 4.9 based on 2,632 reviews