Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.77

4.8 Rating 8,523 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,523 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 25th November 2025

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chocolate has a very cheap taste. For the cost of the boxes online, the purchase is not worth it. I have paid less money for better chocolate quality.”

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Posted 2 years ago

“The item never arrived.”

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Posted 2 years ago

“Disappointed and very expensive for what they were if I had bought them.”

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Posted 2 years ago

“Ordered the subscription as a birthday present for my husband, delivery date said 3 oct , great his birthday It arrived a week and half later, no apologies or emails , so disappointing !”

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Posted 2 years ago

We're so sorry to hear that your husband's first subscription box arrived late. If you'd let us know, then we might have been able to put things right for you. Our customer care team are always on hand to help if things are less than perfect, and we will always do our best to rectify things.

Posted 2 years ago

“I was very disappointed with both the bakes. The brownies were very thin and it was difficult to see the extra chocolate pieces as there were so few of them. They also seemed very undercooked (but not in the usual brownie way.) The shortbread was nothing like the picture and had a very mediocre flavour. I shall certainly not be ordering any more”

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Posted 2 years ago

Oh no, we're really sorry to hear this; it's disappointed us too. If you'd let us know at the time, we would have been able to look into your issues and done our best to sort it out for you. We're sorry that we weren't given the opportunity to turn your frown upside-down and sorry that we won't see you again.

Posted 2 years ago

“Very expensive and not particularly tasty, very very disappointing”

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Posted 2 years ago

That’s disappointing to hear but thanks for letting us know. If you'd got in touch with our team, we might have been able to turn that frown upside-down. We know we need to keep evolving new and exciting flavours, but we also know we can't please all the people all the time, and at the end of the day, it's all a matter of personal taste. It’s a shame as we have so many fans of our chocolate which is ethically sourced, hand-crafted and hand packed in plastic free packaging, and worth every penny, but we guess you can't win 'em all.

Posted 2 years ago

“Really bland tasteless chocolate, with almost zero chocolate flavour, and an unpleasant chemical taste. Look pretty, and the honeycomb was alright, but for £14 for a small egg, incredibly disappointed. Won't ever order again”

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Posted 2 years ago

Oh, we're sorry to hear that. It never ceases to amaze us how different tastes can be, and that it's a very personal thing. Sorry we won't be seeing you again 😢️

Posted 2 years ago

“Packaging and the egg looked very impressive and beautiful but the chocolate did not taste nice at all.”

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Posted 2 years ago

Thank you for appreciating our design and how the egg was made, but we're sorry to hear that you weren't a fan of the chocolate. As you ordered two eggs and they were different types of chocolate, we're not sure which you didn't enjoy, but we will have to put this down to personal taste, and understand that whilst we have thousands of happy Chococo fans, we can't win 'em all!

Posted 2 years ago

“Unfortunately so far out of the 3 boxes there has been no variety whatsoever. Only one chocolate out of the twelve in each box has been different. Very disappointing”

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Posted 2 years ago

Sorry to hear of your disappointment. The subscription boxes feature a curated mix of our resident hero chocolates, latest award-winners, limited edition seasonal favourites and any new creations from our kitchen, so you will have a delicious fresh selection to enjoy in every box. The selection will vary slightly month on month but it isn't a completely different selection each time, however in a box of 16 such as yours, there should be noticeable differences.

Posted 2 years ago

“When my partner opened his special egg it was in a few hundred bits very disappointing indeed considering how much it cost!!”

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Posted 2 years ago

Thank you for contacting us separately by email about this and we're happy to have resolved the issue to your satisfaction. We hope you don't mind us sharing your feedback from that: 'Excellent customer service very satisfied will definitely be buying again. The agent Ros who helped me was very polite and helpful.'

Posted 2 years ago

“I had previously ordered from Chococo as it reminded me of the lovely area of Dorset where they come from. The chocolate is alright, nice but not at the same level that their continental equivalents (i.e. Leonidas, Venchi...) but their products are a tad different from what you find at your usual high street favourites, so that makes for a nice change. I had seen previously that they had had problems with their deliveries during the previous Royal Mail strikes, but I made the error of ordering from them for a gift for Easter 2023. Well, Easter is now over and done and I am still waiting for my product. It was meant as a gift, so I had to buy with short notice another gift to avoid disappointment. Their response is that I have to wait until 10 days after Eastern Sunday is over and they would only refund me if I refuse to receive their product, so I would be paying for the delivery costs for a product that has not been enjoyed. Obviously they will not see my business again.”

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Posted 2 years ago

We guess that this review was written in haste as we have dealt with this matter and resolved it to your satisfaction, but we're sorry the late delivery prompted this. We should mention that our response wasn't as described here, but we understand you needed to rant.

Posted 2 years ago

“My order was meant to be a surprise gift, delivered just before Easter. I filled out the order form for delivery and billing addresses - correctly - and for some reason they sent my order to me and not the intended recipient. When I raised this with their customer service, they just said they were "baffled", and they closed my query with no resolution.”

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Posted 2 years ago

We're sorry that you felt there was no resolution. As we explained, the address information provided when placing your order online will have been included on your Order Confirmation - our website can't change this. We tried to explain that your order only contained one address - the same for both Billing & Delivery - and this was on your Order Confirmation. The reason we were baffled is because when we are provided with only one address, there is only one address to send it to.

Posted 2 years ago

“Loved the chocolate, not so much the illegal spam mail. Please understand the UK law on marketing emails before you start spamming. You can contact the Information Commissioners Office if you need guidance.”

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Posted 2 years ago

So glad you enjoyed the chocolate, but we can assure you there's no spam here! We only send out marketing emails to people who have signed up to our mailing list, and all of these emails include an Unsubscribe link at the bottom. Simply click on that link and you will no longer receive them.

Posted 2 years ago

“Arrived broken. Won't refund me till the get they get the broken egg back despite the fact I sent them proof of postage.”

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Posted 2 years ago

Sorry that your egg arrived damaged, but as we explained, because you decided to return the whole order and not just the broken item, we needed to received back the goods before we could provide a full refund. This was duly processed the same day as the return was received.

Posted 2 years ago

“My egg arrived in too many pieces to put back together, the packing was shockingly poor, and the Royal Mail delivery was random messages advising of delivery and then nothing arriving, arrived 3 days later than they said it would. I do not recommend this company to anyone, I had to send the egg back before a refund would be issued, so another wait in for collection. I felt like a criminal.”

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Posted 2 years ago

We're sorry that you didn't have the Chococo experience that we would want you to have. We're a small company and we do our best to put things right when things go wrong, but very occasionally even our very best efforts are rejected. We do ask for damaged items to be returned, which is in line with most businesses; if you received a kettle that didn't work, you'd send it back, and you'd probably have to drop it off somewhere as well.

Posted 2 years ago

“Did not receive”

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Posted 3 years ago

Sorry that your order was a bit late having been caught up in the Royal Mail strikes and backlog, but we can see that your Christmas order arrived in good time.

Posted 2 years ago

“We haven’t received it yet! Almost 2 weeks late. It’s an advent calendar!! Don’t use Royal Mail; they are unreliable”

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Posted 3 years ago

Sorry that your Advent Calendar arrived late; sadly it doesn't look like you alerted us to this issue. You're quite right, it did get caught up in the Royal Mail strike backlogs, and we can only apologise for this, but we would like to point out that you placed your order on 30th November and selected a standard delivery service, which at that time was indicated as approximately 3-7 days. If you're ordering a time-sensitive item last-minute, we'd always suggest using our First Class service. Hopefully you enjoyed catching up with the chocolates.

Posted 2 years ago

“We had the Festive 25 chocolate box and found the chocolates very disappointing. Some 40% of them were very small and the all chocolates lacked individual flavours and seemed dry. Even the chocolate ginger had the tiniest amount of crystallised ginger inside. I don't think I could have identified any of them without reading the list. We haven't finished them all because they were so boring.”

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Posted 3 years ago

Sorry that you found our chocolates disappointing. The Festive Collection is made up of award-winners and seasonal favourites and we have hundreds of returning customers year after year. It's all a matter of taste and I think we'll have to agree that Chococo's not for you.

Posted 2 years ago

“Despite what it said on the website, delivery was a long time after promised date.”

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Posted 3 years ago

Sorry that your Advent Calendar arrived a little later than anticipated. With the four Royal Mail strike days at the end of November it did affect delivery dates, and we can only apologise for this. As your box arrived on 2nd December we hope it wasn't too disappointing and we really hope that the chocolates were enjoyed nonetheless.

Posted 2 years ago

“Our parcel hasn't actually been delivered yet”

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Posted 3 years ago

Sorry that your order for an Advent Collection went astray. We can see that your order was despatched in good time but lost in the Royal Mail network, and that we provided you with a full refund. We understand that it's really disappointing on the rare occasion that parcels are lost, especially time-sensitive orders like this, and please be assured that we're as disappointed as you.

Posted 2 years ago

Chococo is rated 4.8 based on 8,523 reviews