I had previously ordered from Chococo as it reminded me of the lovely area of Dorset where they come from. The chocolate is alright, nice but not at the same level that their continental equivalents (i.e. Leonidas, Venchi...) but their products are a tad different from what you find at your usual high street favourites, so that makes for a nice change. I had seen previously that they had had problems with their deliveries during the previous Royal Mail strikes, but I made the error of ordering from them for a gift for Easter 2023. Well, Easter is now over and done and I am still waiting for my product. It was meant as a gift, so I had to buy with short notice another gift to avoid disappointment. Their response is that I have to wait until 10 days after Eastern Sunday is over and they would only refund me if I refuse to receive their product, so I would be paying for the delivery costs for a product that has not been enjoyed. Obviously they will not see my business again.