Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.76

4.8 Rating 8,997 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,997 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order not received, contacted customer services who said they’d look into it and call me back but didn’t! Very poor service.”

Helpful Report

Posted 6 years ago

“I never received my order, I had brought presents for all my family for Christmas. It was sent via Royal Mail and a signature should have been provided, but was not. My post room at work confirm nothing was delivered for me on the date Royal Mail claim it was. I have successfully received all my other orders through my post room and know they can be trusted. When I contacted customer services at Chococo I was told I could try contacting the local depot myself as they had no more information than I did. Royal Mail say that the sender should deal with it (Chococo). I am now left with no gifts for Christmas and no help. I feel as though Chococo have stolen from me and am really upset.”

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Posted 6 years ago

“I love the classic chocolates but unfortunately was sent vegan chocolates by mistake. I've complained but heard nothing back. I would love to give you a good review but at present I am not a happy customer.”

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Posted 6 years ago

“Very disappointed with the quality of chocolates for a bespoke company with high prices.”

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Posted 7 years ago

“No response to email enquiries and paying for postage that should be free.”

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Posted 7 years ago

“no chocolates were delivered - they were supposed to be a 21st birthday present but nothing ever arrived”

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Posted 7 years ago

“Very, very poor service. Dispatched my order to the wrong address, then ignored several emails asking them to correct their order.”

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Posted 7 years ago

“Order did no arrive on scheduled date, no explanation offered. Nice apology afterwards and full refund.”

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Posted 7 years ago

“Easter egg was thrown over the gate while I was away so was received cracked and slightly melted. Contacted Chococo with no response.”

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Posted 7 years ago

“Excellent chocolates and prompt delivery.”

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Posted 7 years ago

“Lost their personal touch, chocolates are smaller too..”

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Posted 7 years ago

“seems that every day you send me an email about the Easter egg I bought for my Wife Helen that hasn't arrived - you really are a pain in the neck. I shall not buy another item from you in any year in the future, even though we have bought from you every year since you first opened when we come down to Swanage and stay at the Pines Hotel David Clifford”

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Posted 7 years ago

“This chocolate was for my wife, she normally has 100% chocolate from hotel Chocolate- in comparison yours is very poor in both taste and texture, + it is far more expensive- will not be buying again.”

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Posted 7 years ago

“Poor egg, massively expensive delivery, poor quality, bad taste.”

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Posted 8 years ago

“You said it would arrive by 3/3 for my 89 years old sister's birthday on 4/3 But eventually it turned up on 8th March...I was about to call you to ask where it was! Very disappointed but I believe she is enjoying the chops.”

Helpful Report

Posted 8 years ago

Hi John, I'm really sorry to hear your chocolates didn't arrive on your preferred delivery date. I can confirm your order was sent first class and in good time to arrive on your preferred delivery date. We do state our standard 3-5 day delivery option is not guaranteed which is why we offer a guaranteed delivery option too. I'm glad your sister enjoyed our fresh chocolates and hope to hear from you again soon. Again, I apologise for the inconvenience this caused you. Kind Regards, Chloe, on behalf of the Chococo team

Posted 8 years ago

“I wanted these delivered on a specific date, the option was stated online. It was not available. I sent an email requesting it and I received no response. There was nothing in the gift indicating it was a 3 month subscription. I am now concerned my sister will not get her next 2 months delivery. Dissappointed in Canada!”

Helpful Report

Posted 9 years ago

Hi Julie, I am so sorry you feel disappointed. I am afraid we have no record of an email from you regarding a date request, otherwise we would have been more than happy to arrange a specific delivery date for you, so apologies for that mix up. We have your order and your sister will of course receive her next 2 boxes, she would have received a newsletter enclosed with her box of chocolates explaining she would receive 2 more boxes of chocolates for the next 2 months. I do hope she loves the chocolates and you will hopefully not feel so disappointed after our apology. Kind Regards, Jade, on behalf of the Chococo Team

Posted 9 years ago

“Lovely Valentines combination, great quality and flavours.”

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Posted 9 years ago

We are delighted to hear that you enjoyed your chocolates, however it looks like you had accidentally reviewed us as a 1 star experience. If there were any issues with your order then please get in touch with us and we will try and resolve. Thanks, Rich on behalf of everyone at Chococo

Posted 9 years ago

“These were a gift - I have no idea of the detail that is required for a review. Your company should also know that these chocolates were a gift. The poor score is for wasting my time with questions I cannot answer! Furthermore I cannot upload a photo!”

Helpful Report

Posted 9 years ago

We are sorry you felt the need to give us a poor review; leaving us a review is optional and we recognise that many of our chocolates are bought as gifts and the invitation to leave us a review reflects that. We often receive feedback from the gift 'sender' as to the online experience or with feedback from the gift recipient which can help us improve our offering in the future. We hope that your gift of a chocolate club subscription was well received for a second year and that they continue to enjoy the chocolates going forwards. Regards, Rich, on behalf of the Chococo team

Posted 9 years ago

Chococo is rated 4.8 based on 8,997 reviews