Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.77

4.8 Rating 8,523 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,523 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 25th November 2025

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You said it would arrive by 3/3 for my 89 years old sister's birthday on 4/3 But eventually it turned up on 8th March...I was about to call you to ask where it was! Very disappointed but I believe she is enjoying the chops.”

Helpful Report

Posted 7 years ago

Hi John, I'm really sorry to hear your chocolates didn't arrive on your preferred delivery date. I can confirm your order was sent first class and in good time to arrive on your preferred delivery date. We do state our standard 3-5 day delivery option is not guaranteed which is why we offer a guaranteed delivery option too. I'm glad your sister enjoyed our fresh chocolates and hope to hear from you again soon. Again, I apologise for the inconvenience this caused you. Kind Regards, Chloe, on behalf of the Chococo team

Posted 7 years ago

“I wanted these delivered on a specific date, the option was stated online. It was not available. I sent an email requesting it and I received no response. There was nothing in the gift indicating it was a 3 month subscription. I am now concerned my sister will not get her next 2 months delivery. Dissappointed in Canada!”

Helpful Report

Posted 8 years ago

Hi Julie, I am so sorry you feel disappointed. I am afraid we have no record of an email from you regarding a date request, otherwise we would have been more than happy to arrange a specific delivery date for you, so apologies for that mix up. We have your order and your sister will of course receive her next 2 boxes, she would have received a newsletter enclosed with her box of chocolates explaining she would receive 2 more boxes of chocolates for the next 2 months. I do hope she loves the chocolates and you will hopefully not feel so disappointed after our apology. Kind Regards, Jade, on behalf of the Chococo Team

Posted 8 years ago

“Lovely Valentines combination, great quality and flavours.”

Helpful Report

Posted 8 years ago

We are delighted to hear that you enjoyed your chocolates, however it looks like you had accidentally reviewed us as a 1 star experience. If there were any issues with your order then please get in touch with us and we will try and resolve. Thanks, Rich on behalf of everyone at Chococo

Posted 8 years ago

“These were a gift - I have no idea of the detail that is required for a review. Your company should also know that these chocolates were a gift. The poor score is for wasting my time with questions I cannot answer! Furthermore I cannot upload a photo!”

Helpful Report

Posted 8 years ago

We are sorry you felt the need to give us a poor review; leaving us a review is optional and we recognise that many of our chocolates are bought as gifts and the invitation to leave us a review reflects that. We often receive feedback from the gift 'sender' as to the online experience or with feedback from the gift recipient which can help us improve our offering in the future. We hope that your gift of a chocolate club subscription was well received for a second year and that they continue to enjoy the chocolates going forwards. Regards, Rich, on behalf of the Chococo team

Posted 8 years ago

Chococo is rated 4.8 based on 8,523 reviews