Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.76

4.8 Rating 8,994 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,994 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great help. Great Product. Great Company.”

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Posted 1 year ago

Thank you 😊️

Posted 1 year ago

“These were a gift. I know that they arrived very quickly and that they were considered to be “the best chocolates ever tasted.””

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Posted 1 year ago

That's amazing! Thank you for gifting Chococo 💗️

Posted 1 year ago

“Quick response. A gift sent through post in hot weather and recipient commented that it didn't melt- and was delicious.”

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Posted 1 year ago

Thanks, that's fab to hear 💗️

Posted 1 year ago

“>£40 thank you gift never delivered despite email confirmation, Chococo not interested because only discovered several months later. I ordered ten bars of Mega Milk 65% milk chocolate as a thank you gift for friend in Brighton back in October. I just visited the family and asked them what they thought of the chocolate, and they had never received it (despite me receiving an email from Chococo confirming delivery). I contacted Chococo customer services and the agent was polite and courteous however immediately rejected the possibility of fulfilling the contract and resending the bars because I was contacting several months late. I explained this was a 'thank you' gift, I would not normally expect another 'thank you' in return.. so I was totally unaware. Moreover Chococo sent an email confirming that delivery to the recipient had occurred, which was not true. Chococo can apparently evidence the package left the warehouse but are unable to provide proof of delivery. I note that there's similar feedback on Trustpilot from another customer who also sent a gift and it went to a completely different address and they were totally unaware. I'm adding my narrative really as a warning to other customers; I am afraid the default Chococo delivery is poorly suited to sending expensive chocolate gifts. £40+ packages should require 'signed for' delivery, and it is Chococo's responsibility to ensure delivery to the intended recipient happens. If this isn't provable then Chococo certainly shouldn't send out emails stating items have been delivered to the intended recipient. I think in situations like this, where the contract has not been fulfilled and clearly a genuine customer is left very disappointed, Chococo has got the balance wrong in doubling down showing no goodwill at the outset. I appreciate they're a small business and I also suspect they would still make profit from this single transaction, even if they had dispatched another box of this Mega Milk chocolate.. these are, after all, very expensive bars. Moreover, I would've ordered more myself had this been resolved, and perhaps my friend would've loved the chocolate and his family become regular customers. Disappointed and there's an opportunity to improve things for Chococo here, I am sure.”

Helpful Report

Posted 1 year ago

We're sorry that you're unhappy with our responses about a delivery made 9 months ago. As explained when you contacted us, we were way out of the time window that Royal Mail allows to make a claim such as this; claims need to be made within 80 days of postage. As such, we would have needed to be notified of the non-delivery by 12th January. We would expect customers to notify us within a reasonable time frame of the non-arrival of goods. Whilst we completely understand that the item was sent to a third party, you will have received confirmation at the time that delivery had been made. Unfortunately, we can't consider being contacted more than nine months after despatch as within a reasonable time frame.

Posted 1 year ago

“Brilliant range of really tasty chocolates.”

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Posted 1 year ago

Fabulous, thanks so much 💗️

Posted 1 year ago

“Absolutely delicious chocolates! I treat myself to a box once or twice a year and they never last very long!!!”

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Posted 1 year ago

Thank you for treating yourself to our chocolates. We're so pleased that we continue to delight!

Posted 1 year ago

“Very delicious”

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Posted 1 year ago

Thanks so much 💗️

Posted 1 year ago

“Amazing as always … special mention to the millionaires shortbread … we had a totally international set of guests (USA, Hong Kong, Ireland, UK) who voted the millionaires “ the best ever” … it didn’t last long … should have ordered 2!! Many thanks Team Chococo”

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Posted 1 year ago

Woo hoo, thank you for spreading the Chococo joy to your international visitors! 💗️

Posted 1 year ago

“Delicious chocolate treats. The orange segments in dark chocolate are divine, and it’s easy to see why the boxed collections are award winners. The service is thoughtful and impeccable and delivery swift. Great ethical company with great produce to impress any foodie, and a must for chocoholics.”

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Posted 1 year ago

Thank you, that's high praise indeed 💗️

Posted 1 year ago

“I ordered the salted caramel brownie, it was a gift and was greatly appreciated. It was yummy and didn't last long at all!! I will be buying again. Thank you.”

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Posted 1 year ago

Thank you! Our caramel is made with smoked sea salt from the Dorset Sea Salt Co based in Portland and our Dorset Sea Salt Caramel Brownie won a 2 Star Gold Great Taste Award in 2021. We look forward to welcoming you back soon! 💗️

Posted 1 year ago

“Spolehlivé doručení dárku👍”

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Posted 1 year ago

Translated as "Reliable gift delivery" Thanks, we're thrilled that you can rely on us and thanks for gifting Chococo 💗️

Posted 1 year ago

“I brought the Chocolate Fish and chips for a prize at a birthday party as I live by the sea. It was much bigger than I expected, and looks awesome. Can't wait to give it to the winner. Very fast delivery.”

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Posted 1 year ago

Thanks so much! Our Fish & Chips are a fun and quirky chocolate treat in the shape of traditional Fish & Chips. A British classic with a twist that is a real seaside delight for you to enjoy. Plus, 5% of every sale is donated to Project Seagrass, a charity dedicated to the conservation of seagrass ecosystems. Winner, winner, choccy fish for dinner!

Posted 1 year ago

“I initially bought an Easter egg, loved the chocolate. I have since bought chocolate bars for friend and now the summer season chocolate as the quality and choice is fabulous the iimaginative ingredients are great Only slight criticism is that they are too small to share, which me and my husband tend to do to experience the delight of chocolates”

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Posted 1 year ago

Thank you so much for loving Chococo. Too small to share?! Now we've heard all the excuses 😉️

Posted 1 year ago

“I bought my friend a Chococo subscription and every month it doesn't disappoint. It has got to the point where the postman recognises the monthly delivery box.”

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Posted 1 year ago

Thanks for giving the gift of a Chococo subscription. Next thing, the postie will be asking for one! 😄️

Posted 1 year ago

“Absolutely Fabulous! some lovely Brownie and Choclates - bought as a birthday present and they did not dissapoint at all.”

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Posted 1 year ago

Amazing, thanks so much for gifting Chococo 💗️

Posted 1 year ago

“Annual subscription, always delivered on time, varied and tasty selection - a gift for my 93 year old parents; something they look forward to each month.”

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Posted 1 year ago

Thank you, that's such a great gift! We're so glad your parents enjoy them so much 💗️

Posted 1 year ago

“Prompt delivery,beautifully packaged and absolutely delicious contents. I shall certainly order again”

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Posted 1 year ago

Yay, welcome to the Chococo family 💗️

Posted 1 year ago

“We love these chocolates. High quality and lovely flavours, a real indulgent treat. I will certainly purchase more from Chococo. Delish 😊”

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Posted 1 year ago

Thanks so much, that's fab to hear. We're thrilled to have you as part of the Chococo family 💗️

Posted 1 year ago

“We have nearly finished the box. It has taken about 10 days. But the only issue we have is that removing some of the chocolates is often difficult. Despite instructions to lift up the base, it is still difficult to remove some. The other issue that I have, is that they are too small and one is not really sufficient.”

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Posted 2 years ago

Well done you for making your box last for ten days, we think that must be a record! If you find it difficult to extract the chocolates, just remove the grid dividers and you will find it very easy to get the chocolates out - we give this suggestion on the welcome card & menu that is inside each box. Our chocolates are made using standard chocolate moulds, so they are a pretty standard size, but if they're too small for you, here's a tip .... have another! Go on, you know you want to 😉️

Posted 1 year ago

“Not cheap but you get what you pay for in life. They were a gift and to say they were well received would be an understatement. My only issue was, by the time they had been through the post, the chocolates were upside down and sideways on so I had to carefully extract them and re-pack the box (summer collection). Apart from that they were great.”

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Posted 2 years ago

Thank you, we're so glad the recipient loved their Chococo gift. Our cardboard grids usually do a very good job of holding the chocolates in place, but your box must have been on a bit of a bumpy journey by the sound of it!

Posted 1 year ago

Chococo is rated 4.8 based on 8,994 reviews