Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.47

4.5 Rating 3,606 Reviews

86 %

of reviewers recommend Chisholm Hunter

Company Reviews

Metrics

4.5

Based on 3,606 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good”

Helpful Report

Posted 3 years ago

“Very pleased with my perches the packaging was substantial .”

Helpful Report

Posted 3 years ago

“Paid a 50% deposit on a Zenith watch with a delivery date lead time of 6-10 weeks. Delivery didn’t happen and I had to chase store to find out why. A further delivery was advised and defaulted on followed by another. Reasonably I thought, I asked for my £3.6k deposit to be refunded and replaced with a smaller holding sum as I was unhappy with them being in possession of such a large sum of my money for this extended period of time. I was advised by manager this wasn’t possible which made me think they weren’t confident in the dates they were telling me so I cancelled the order. Very poor experience and wouldn’t use this company again.”

Helpful Report

Posted 3 years ago

Hello Chris, I am very sorry to hear that your order of the Zenith Chronomaster was delayed. I have spoken with the manager of the store you placed this through, and I am delighted to hear that this has now been resolved and that the watch is on its way to the store. If I can help with anything else, please do not hestistate to get in touch and I can answer any questions that you may have. Kind regards, Chisholm Hunter

Posted 3 years ago

“Please please don’t buy from this company, they have absolutely no empathy or after care and if there is a problem with jewellery purchased then it’s “your” problem. Returned a ring barely worn because of COVID/lockdowns etc as the main stone was wobbly, I was told (surprise surprise) that it was damaged by me and I had to pay £235 to repair although there was a 10 year warranty. Their customer service even told me a hair or a thread caught in the claw could damage it?! In that case it’s not fit for purpose in my opinion and they have a duty of care to open a dialogue with me. 4 months down the line and nothing. Save yourself some trouble in the future and go elsewhere”

Helpful Report

Posted 3 years ago

Dear Customer, I am sorry to hear you have had this experience. Could you please provide more details of this via email to help@chisholmhunter.co.uk so this can be investigated. Kind Regards, Chisholm Hunter

Posted 3 years ago

“Very good all round”

Helpful Report

Posted 3 years ago

“Went with my partner Jack to pick my own engagement ring Saturday 5th February in Glasgow (branch 3 I think). We were both quite nervous and excited as we weren’t sure what to expect but Jean was amazing. She made us feel more relaxed and was very knowledgable about the different cuts etc. Jean was very patient and encouraged me to try on lots of different styles to find the one which I really loved. She was chatty and friendly and we can’t thank her enough for all her help! Excellent customer service and the whole experience was very special, so thanks again Jean!”

Helpful Report

Posted 3 years ago

“Good price, delivered promptly. It's a present so not able to review performance”

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Posted 3 years ago

“Excellent comms, item was as described/photo was a good representation, arrived as arranged, well packaged and swift delivery. Very happy with the item and the service- thank you”

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Posted 3 years ago

“My Jewellery arrived as promised within the time stated, it was beautifully packed and looked amazing. Really pleased with all aspects.”

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Posted 3 years ago

“Really good service. Really pleased with my watch. Great price too.”

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Posted 3 years ago

“Excellent experience today in the shop. Staff are helpful, knowledgable and very friendly. Shopping here is such a pleasurable experience. If any shop owners out there want to see what excellent customer service looks like in action visit this shop.”

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Posted 3 years ago

“I ordered on line a garnet pendant for my 80yo sisters birthday, what arrived was a pair of garnet earrings, however my local shop in falkirk helped and swapped for pendant, very helpful so ⭐⭐⭐⭐⭐for them, I ordered on line to save going to the shop, but had to in the end”

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Posted 3 years ago

“I placed the order online and it arrived the next day.”

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Posted 3 years ago

“Incredible service! Lovely Oris watch delivered within 24 hours of on-line order.”

Helpful Report

Posted 3 years ago

“Ordered Christmas present which never arrived. Wasn’t til I chased it they told me out of stock when ordered. After speaking to customer service they dispatched a new one. When would that have happened/I got a refund if I hadn’t checked?”

Helpful Report

Posted 3 years ago

Dear Claire, Thank you for your feedback. I have looked into this and can see that there was a delay with your bracelet and that it has now been delivered. I am sorry about this delay however hope that you are still happy with the bracelet. Kind Regards, Chisholm Hunter

Posted 3 years ago

“Lovely products, reasonably priced, excellent packaging and good support and service. Thank you”

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Posted 3 years ago

“Exceptional Customer Service. in fact the whole team are courteous,always willing to help. All staff working very hard. Shopping is fast as promised. i dont have any problem at all. Highly recommend Chisholm Hunter. Thank you very much Mirko”

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Posted 3 years ago

“Shockingly bad experience with this jewellers, appalling lack of customer service and 4 months with no outcome or ring returned. According to them “a hair or a thread” can damage a £1k diamond ring…..I certainly won’t be using again”

Helpful Report

Posted 3 years ago

Dear Kirsty, I am sorry about this experience you have had. I have responded to your other review if you could please send more information of this situation to us via email to help@chisholmhunter.co.uk, this will be investigated further. Kind Regards, Chisholm Hunter

Posted 3 years ago

“Excellent purchase,quality product great customer service and quick delivery”

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Posted 3 years ago

“Ordered a pair of earrings for my wife’s Christmas never got them till January phoned customers services to complain said they would get back to me still waiting disgusting service”

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Posted 3 years ago

Chisholm Hunter is rated 4.5 based on 3,606 reviews