Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Chisholm Hunter Reviews

4.5 Rating 3,159 Reviews

85 %

of reviewers recommend Chisholm Hunter

Company Reviews

4.5

Based on 3,159 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Write Your review

Tell us how Chisholm Hunter made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Chisholm Hunter 5 star review on 15th April 2024

Chisholm Hunter 5 star review on 21st March 2024

Chisholm Hunter 5 star review on 6th January 2024

Chisholm Hunter 5 star review on 29th December 2023

Chisholm Hunter 5 star review on 1st December 2023

Chisholm Hunter 5 star review on 24th September 2023

Chisholm Hunter 5 star review on 24th September 2023

65

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item ordered was nice and was as described. Problem I had was with delivery. Paid for express delivery as needed item quickly. Next day had to email them as still hadn’t received a despatch email. Item was to be delivered next day (2 days after ordering). DPD then did not delivery parcel and didn’t receive it until the Monday (ordered thurs). So beware of using express delivery. I know this was maybe outwith their control but should look at which company they use for delivery. My receipts all said Royal Mail delivery which would have been better .”

Posted 1 year ago

Dear customer, Thank you so much for your feedback, we are sorry to hear that you are not happy with your order experience. Customer happiness is important to us and we appreciate your feedback. Please let us know if there is anything else we can assist you with. We look forward to seeing you again. Kind Regards, Chisholm Hunter

Posted 1 year ago

“Seemed very good, bought a 600 pound watch from them. Only negative is after buying it they offered to subscribe to their newsletter. And sent a 10% off first order after I bought?? Cheeky”

Posted 1 year ago

Dear Neil, Thank you for your feedback, it means a lot to us. Customer happiness is important to us and we will take your comments on board. You can get in touch with our customer service team on: help@chisholmhunter.co.uk We look forward to welcoming you back. Kind regards, Chisholm Hunter.

Posted 1 year ago

“Gorgeous Gold Star Necklace for my birthday, DPD threw it under my back gate in the pouring rain, when I eventually found it as they left no card there was a small knot in the chain so I have had to return it. I’m waiting for my replacement. When I contacted customer services it was expected that I paid for the return postage but I said since it was faulty it wasn’t for me to pay for the return. I will wait and see if I get a refund for the postage.”

Posted 1 year ago

Dear Joanne, Thank you for getting in touch. We are very sorry to hear that you were not happy with the delivery service. We have no control over DPD once the parcels leave our dispatch centre; however, we apologise for the inconvenience caused. We are happy to reimburse the shipping costs. Please get in touch should need further assistance. Kind regards, Chisholm Hunter.

Posted 1 year ago

“Ordered 3 pendants. All came separately at different times. Emailed customer service about the pendants after ordering but got no response and still waiting.”

Posted 1 year ago

Dear Suzanne, Thank you for taking the time to give us some feedback. We are sorry you haven't had a great experience with us. Our customer service advisor Ane replied to your email with an explanation and an apology. However, we understand your disappointment. Please accept our apologies for the inconvenience caused and do not hesitate to contact us if there is anything else we can assist you with. Kindest regards, Chisholm Hunter

Posted 1 year ago

“The package came within the week it I Was not Sure about the overall product”

Posted 1 year ago

Dear customer, We are very sorry to hear about the late delivery of your order and understand that this can be frustrating, please accept our apologies for the unconvinced. If we can help in any way further, please get in touch at help@chisholmhunter.co.uk Kindest regards, Chisholm Hunter

Posted 1 year ago

“Thought that the size of the earrings are not up to the picture on the website, much smaller crosses than I had expected. Have not shown them yet to my daughter (they are a birthday present for my grand-daughter) depending on what she says I may be sending them back. (THEY HAVE NOT BEEN TRIED ON)”

Posted 1 year ago

Dear Margarete, Thank you for getting in touch. We are very sorry to hear that you were not happy with the earrings. We would be happy to discuss this further, if you could please get in touch with our customer service team on: help@chisholmhunter.co.uk We will be happy to look further into this for you. Kind regards, Chisholm Hunter.

Posted 1 year ago

“Was disappointed with the Thomas Sabo charm as it was advertised as January birthstone and as that is my birthday I know it to be a garnet. While not expecting a garnet I did expect the charm to be more red than orange.”

Posted 1 year ago

Dear Pamela, I am sorry you are not happy with the item received. Customer happiness is important to us and your feedback is very welcome. Thomas Sabo offers agate as January birthstone and although they might be mistaken, the pendant was advertised as agate and not garnet. However, we understand your disappointment and we appreciate your feedback. If you need any further assistance please get in touch at help@chisholmhunter.co.uk We look forward to welcoming you back with us soon. Kind Regards, Chisholm Hunter.

Posted 1 year ago

“I order earing for my mum for her birthday on saturday special delivery, and i only receive them on wednesday and nobody retur my money for special delivery.”

Posted 1 year ago

Hello Eveina, Thank you for taking the time to leave us a review, I am very sorry to hear that your parcel was not delivered when expected. May I ask you to get in touch with us via email - help@chisholmhunter.com and we can look further into this for you. Regards, Chisholm Hunter

Posted 1 year ago

“Great product apart from the fact that it arrived with a missing charger although this was rectified quickly. Still disappointing when buying a watch worth over £1700”

Posted 1 year ago

Good afternoon, Thank you for your feedback. We are glad to hear that the issue got solved in the end and we hope you love your new watch. Customer happiness is important to us so if there is anything else you feel like we could have done then please let us know. We look forward to welcoming you back soon. Kindest regards Chisholm Hunter

Posted 1 year ago

“On initial store visit (to remediate an on-line purchase), sales assistant was quite abrupt and not very engaging. More personable second visit to collect purchase. Based on this experience not convinced that in-store service offers much above that available on-line. Generally a wee bit disappointed with overall service and inability to clarify/confirm purchase due to limited in store range - sizes in particular.”

Posted 2 years ago

“Excellent purchases Evelyn Mc Culloch was very helpful and spent time explaining the items a very enjoyable time with her a credit to the company”

Posted 2 years ago

“No diamond certification sent and still waiting for it after chasing it up. Advice! Do not purchase online.”

Posted 2 years ago

Dear Julie Thank you for your feedback. I have passed this onto the customer service team and they are sending posting your certificate today. Kindest regards Sharon

Posted 2 years ago

“Ordered and paid for a product to then receive a call a week later saying the product was no longer available, disappointed as it was for a gift.”

Posted 2 years ago

“I ordered on line a garnet pendant for my 80yo sisters birthday, what arrived was a pair of garnet earrings, however my local shop in falkirk helped and swapped for pendant, very helpful so ⭐⭐⭐⭐⭐for them, I ordered on line to save going to the shop, but had to in the end”

Posted 2 years ago

“Easy to order online. Received watch promptly. Not great customer service though. Called a shop twice to try and swap a gift bought for Christmas. Twice been told I would be called back the next day. Still waiting. I don’t think I’ll be purchasing from them again, the business set up between online and the shops is too old fashioned, and disappointing in this day and age.”

Posted 2 years ago

“I have already done this review!!”

Posted 2 years ago

“No issue with supply though my Tissot Automatic watch keeps stopping, even when wound and with movement.”

Posted 2 years ago

“To be honest i was a bit underwhelmed with the order. The pictures flattered the piece - should not have bought it unseen , my error i won't repeat but i did keep it as my wife liked it but i was disappointed- lacked sparkle”

Posted 2 years ago

“Im not impressed, last time i made a purchase it took 3 emails to get a Chis Hunter gift bag for the jewellery. This time i bought Couer de Lion earrings, and a seperate purchase of the Couer de Lion bracelet. The bracelet was available using Klarna. Clearly showing 3 payments. At the check out page Klarna was not an option. I paid, then contacted customer services who couldnt understand why Klarna didnt work, and couldnt change it. Not using you again.”

Posted 2 years ago

“Great service, fantastic product. The fact that I got an email saying ‘Dear ‘’’’’. Unprofessional. Very poor.”

Posted 2 years ago

«
1
2
3
4
5
»

Chisholm Hunter is rated 4.5 based on 3,159 reviews