Cherished Urns Reviews

Name: Cherished Urns
Address: Penstraze Business Centre Truro Cornwall, Truro
Rating: 4.90

4.9 Rating 4,971 Reviews

98 %

of reviewers recommend Cherished Urns

4.9

Based on 4,971 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Cherished Urns:

Cherished Urns is proud home of a team of highly talented artisans and craftsmen. With years of experience in metalwork and jewellery, our team applies the very best care, attention, and skill, to each and every urn we craft.

The combined skills of our team members allow us to offer the highest standard of product to our customers.

All our urns and memorial jewellery are carefully designed by us, and then skilfully produced by our team of expert craftsmen.

Visit Website

Phone:

01872 487101

Email:

hello@cherished-urns.co.uk

Location:

Penstraze Business Centre Truro Cornwall
Truro
TR4 8PN

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Cherished Urns 5 star review on 4th February 2025

1447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was truly delighted with the urn I selected together with the prompt delivery which actually came a day earlier than advised. Sari was helpful and very professional. Thank you.”

Helpful Report

Posted 4 years ago

Dear satisifed customer, We are so pleased that you were able to find an urn worthy to hold your loved one's ashes on our website and we hope that it may bring you comfort with its beauty. We do our best to offer a wide range of quality urns at fair prices and to ship them quickly and well-packaged to try and make things a little bit better at this sad time. With kind regards Kristina Customer Care

Posted 4 years ago

“Love my items, a really lovely way to cherish those gone but not forgotten. Thank you.”

Helpful Report

Posted 4 years ago

Dear Sally, Thank you for leaving us your review, we very much appreciate it. We are delighted that you were able to find several items on our website to help you to remember with love those who have gone and we hope that they may bring you comfort and peace. With warm wishes Kristina Customer Care

Posted 4 years ago

“I had heard that you could have jewellery or special keepsakes made from ashes of a loved one a couple of years ago. After my wonderful Dad died in August I wanted to have something special made so he was always with me. The worst part was asking my Step mum for some ashes before she decided to scatter or bury them. She was so happy to give some to me & decided she wanted to do the same. I approached Cherished Urns for a brochure of their jewellery. I mentioned it to my brother & he said he would like some cufflinks & I looked at the necklaces & found one that my husband said 'was my style exactly'. I wanted to get mine in gold so knew it would take a little longer to make than a silver version but the wait was perfect as I didn't want to have it rushed & get mixed up in the Christmas parcels. The packages arrived last week, but could only open my brothers cufflinks until my husband was home, then I opened my necklace. Not only was it so absolutely stunning but it was my Dad back with me. I posted my brother's cufflinks to him & he just said 'thank you for encouraging me to look at the brochure, they're perfect & I will treasure them'. My son has now decided that he would like a ring for himself as our jewellery was so beautiful. Thank you Cherished Urns you've given me a special part of my Dad back & I will treasure it forever.”

Cherished Urns 5 star review on 21st January 2021

Helpful Report

Posted 4 years ago

Dear Julie, We are honoured that you chose our company to create your memorial jewellery and we are so pleased that we have been able to reunite you and other members of your family with your dad. Each piece of jewellery is created with care, respect, and much love, and we are sure that each of you will find comfort in the piece of jewellery you selected, knowing that you dad is still with you and accompanying you always. Thank you so much for leaving us such a wonderful review and for sharing the photos. Your necklace looks absolutely stunning and we are sure that when you contemplate its profound beauty you will be filled with calm and peace. We look forward to crafting a ring for your son soon. With warm wishes Kristina Customer Care

Posted 4 years ago

“Superb service. Communication all throughout and the presentation of the ring was just beautiful, thank you.”

Cherished Urns 5 star review on 20th January 2021

Helpful Report

Posted 4 years ago

Dear Claire, Thank you for leaving us your review and for sharing the photo of the gorgeous ring that we recently crafted for you. We are delighted that you are totally happy with it, and with our service and we are sure that when you wear it, you will be filled with peace knowing that you loved one still accompanies you. With kind regards Kristina Customer Care

Posted 4 years ago

“Beautiful urn which we light every day and gives me comfort - i feel like dad is with me ❤️”

Cherished Urns 5 star review on 19th January 2021

Helpful Report

Posted 4 years ago

Dear satisifed customer, We are so pleased that you love the little tealight urn that you selected from our website. We hope that when you light the tiny candle, each night, the flickering light may fill your heart with happy memories of the many special moments that you shared with your dad and that these may bring you comfort and help you to attain peace. Thank you so much for finding a moment to leave us your review, and to share the lovely photo. We really do appreciate it, especially at this sad time. With warm wishes Kristina Customer Care

Posted 4 years ago

“I absolutely love my ring made by cherished urns. You can see it is beautifully made with care and attention. The process was easy and we were treated very kindly and sensitively. I received my ring in January as I missed the deadline for orders to be received before Christmas. The company were very professional and kept me informed with what was happening and the time schedule. Thankyou so much for putting your time and effort into providing me with such a lovely keepsake”

Helpful Report

Posted 4 years ago

Dear Craig, We are delighted that you are totally happy with the bespoke memorial ring that we recently created for you and with our service. We do our best to make everything as straightforward and stressfree as possible and we are pleased to hear that our regular updates throughout the crafting process were helpful to you. Thank you so much for leaving us such a great review and we are sure that wearing your special ring is going to bring you comfort and fill your heart with peace. With best wishes Kristina Customer Care

Posted 4 years ago

“The most wonderful service given for a very traumatic time. I love my ring and Iv never felt so card for. Wonderful company xx Thanks Laura”

Helpful Report

Posted 4 years ago

Dear Laura, Thank you for also leaving us such a lovely review of our company. We do our very best to make all of our customers feel cared for and special and to treat them with respect and compassion and your positive review really means such a lot to us. It confirms that we must be doing things right! With warm wishes Kristina Customer Care

Posted 4 years ago

“Excellent communication and service best wishes to all”

Helpful Report

Posted 4 years ago

Dear T Newton, Thank you for leaving us your review, we are delighted that you were happy with our communication and service. We do our best to make every shopping experience with us as simple and enjoyable as possible so we very much appreciate your positive comments. With best wishes Kristina Customer Care

Posted 4 years ago

“I was delighted with my ring arrived within the time quoted, as it was white gold it took 8 weeks but was told this. I was lucky to be a winner in their give away competition.”

Cherished Urns 5 star review on 18th January 2021

Helpful Report

Posted 4 years ago

Dear Diane, Congratulations on being one of our winners and thank you for sharing the photo of the lovely ring that you selected. We hope that the waiting time passed quickly while your ring was specially crafted in white gold and that our regular updates helped. We are sure that wearing it will bring you comfort knowing that your loved one still accompanies you. With best wishes Kristina Customer Care

Posted 4 years ago

“A wide variety of urns available. Easy to navigate website. My order was dispatched and received very quickly and the prices were very competitive.”

Helpful Report

Posted 4 years ago

Dear Deborah, We do our very best to offer a great selection of fairly-priced urns and to ship them quickly and well packaged to try and make things a little bit easier at this sad time. We are so pleased that you were able to find an urn worthy to hold your loved one's ashes and we hope that it brings peace and comfort to you and your family. With best wishes Kristina Customer Care

Posted 4 years ago

“Wonderful products (second purchase from this company), and great service, giving informative updates throughout the order process. Would certainly recommend to any considering purchasing.”

Helpful Report

Posted 4 years ago

Dear Andrew, We are delighted that you have returned to us for a second purchase and that you feel you could recommend our service to others. Those are two big compliments that we really appreciate. We do our best to offer a wide selection of high-quality products and to make the whole ordering, waiting and delivery process as swift and stress-free as possible. Many thanks for your lovely review. With warm wishes Kristina Customer Care

Posted 4 years ago

“We wanted to find an eco friendly scattering tube,for my wife’s ashes, the design was exactly what we required picturing my wife’s favourite place. The website was very easy to navigate,the ordering process was also easy and was delivered as promised,we will not hesitate to use Cherished Urns in the future.”

Helpful Report

Posted 4 years ago

Dear Allan, Thank you for also leaving us such a nice company review, we very much appreciate your kind words. We are so pleased that you were able to find a scattering tube with a design that your wife would have loved. We hope that the lovely image will help to make the final farewell a peaceful moment. We are delighted that you found the website easy to navigate as we do our best to make everything as straightforward and fast as possible. With warm wishes Kristina Customer Care

Posted 4 years ago

“Great service, fast delivery”

Helpful Report

Posted 4 years ago

Dear satisifed customer, We are delighted that you are happy with our service and the speed of our delivery. We do our best to offer a wide choice of products and we are pleased that you were able to find an item to meet your needs. We hope that it brings you comfort and peace. Tank you so much for taking the time to leave us a review, we really appreciate it. With kind regards Kristina Customer Care

Posted 4 years ago

“I am delighted with the speedy delivery, the packing and the beautiful presentation box. However I have not opened it yet as it is a gift for my sister and I wanted her to be the first to open it. I am more than pleased with what I have seen so far thank you so much , I will definitely tell others and use you again . God bless”

Helpful Report

Posted 4 years ago

Dear Carol Thank you for also leaving us such a lovely company review and for recommending us to other people. We are so pleased that you were happy with the speed of delivery and the way the urn is boxed and packed and we are sure when you actually open it you and your sister will not be disappointed with the urn itself. All of our urns are loving crafted to the highest standards and we are confident that you will be pleased with its quality and craftsmanship. With warm wishes Kristina Customer Care

Posted 4 years ago

“Grest communicstion, up to date website and tracking, well packaged.”

Cherished Urns 5 star review on 17th January 2021

Helpful Report

Posted 4 years ago

“Fabulous company great products lovely look”

Helpful Report

Posted 4 years ago

Dear Deidre, Thank you for your lovely review. We do our best to make ordering from our website as simple and stressfree as possible and to offer a wide selection of products to choose from. We are so pleased that you were able to find an item to suit your needs and we hope it brings you comfort and peace. With warm wishes Kristina Customer Care

Posted 4 years ago

“Amazing customer service and products”

Helpful Report

Posted 4 years ago

Dear Ann, We do our best to offer a wide selection of quality products and to ship them quickly and well-packaged to try and make things a little bit easier at this sad time. We are so pleased that you were happy with your chosen items and with our service, and we would like to say a big thank you for taking the time to leave us your review, it's much appreciated. With best wishes Kristina Customer Care

Posted 4 years ago

“Excellent service received even During Covid. Items received in a timely manner.”

Helpful Report

Posted 4 years ago

Dear satisifed customer, Thank you for your review, we really appreciate it. We do our best to continue to provide excellent products and service even during this difficult time, and we are so pleased that you were able to encounter the items you were looking for on our website and that we were able to get them to you quickly. With kind regards Kristina Customer Care

Posted 4 years ago

“I order a ring with my dad ashes in, I have to say it’s beautiful and I’m so please with it and I will cherish it forever. Thanks again to cherished Urns for doing such a great job xx”

Cherished Urns 5 star review on 15th January 2021

Helpful Report

Posted 4 years ago

Dear Simone, Thank you for leaving us such a nice review and for sharing the lovely photo of the very special bespoke memorial ring that we recently crafted for you. We are sure that when you wear it you will feel that your dad is close by and accompanying you still and this will bring you comfort and give you strength. With best wishes, Kristina Customer Care

Posted 4 years ago

“I was worried my nanas ashes my get lost in the post, but had an email to say they had arrived and were safe which put my mind at ease. My ring was delivered earlier than expected, good quality. Would reccomend.”

Helpful Report

Posted 4 years ago

Dear Gemma, We know that sending ashes through the post can be stressful which is why we always send a reassuring email as soon as they arrive. We are pleased that we were able to reunite you with your nana, through your beautiful ring, sooner than expected, and we hope that knowing that she is still by your side will bring you comfort, strength, and peace. Many thanks for leaving us such a nice review, and for giving us your recommendation. With warm wishes Kristina Customer Care

Posted 4 years ago

Cherished Urns is rated 4.9 based on 4,971 reviews