Cherished Urns Reviews

Name: Cherished Urns
Address: Heron House, 2 Garforth place, Milton Keynes, Buckinghamshire
Rating: 4.90

4.9 Rating 4,972 Reviews

98 %

of reviewers recommend Cherished Urns

4.9

Based on 4,972 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Cherished Urns:

Cherished Urns is proud home of a team of highly talented artisans and craftsmen. With years of experience in metalwork and jewellery, our team applies the very best care, attention, and skill, to each and every urn we craft.

The combined skills of our team members allow us to offer the highest standard of product to our customers.

All our urns and memorial jewellery are carefully designed by us, and then skilfully produced by our team of expert craftsmen.

Visit Website

Phone:

01872 487101

Email:

hello@cherished-urns.co.uk

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Cherished Urns 5 star review on 4th February 2025

1447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional service from start to finish, quick response when needed help, and my order was delivered quicker than expected. I'm completely happy with my purchase, which is a lovely memorial to my dad. Perfect service received, definitely recommend”

Helpful Report

Posted 5 years ago

Dear Dawn, Thank you for leaving us such a lovely review and for giving us your recommendation. We are delighted that you have been happy with our service and with the product you selected from our website. We do our best to offer a wide choice of high-quality products and to provide an outstanding and caring service to try and make things a little better at this sad time. We hope that your chosen product bring you comfort and peace knowing that your dad is still close by and with you always. With warm wishes Kristina Customer Care

Posted 5 years ago

“Very professional and understanding. Even making extra effort to send out replacement items after getting confusing messages from the delivery company”

Helpful Report

Posted 5 years ago

Dear satisifed customer, Thank you for leaving us your lovely review. We very much appreciate your kind words as we do our best to offer an efficient and caring service. We apologise again for the confusion with your delivery but are pleased that you are satisfied with our response to the problem. We hope that your chosen items may bring you comfort and peace. With best wishes Kristina Customer Care

Posted 5 years ago

“Brilliant service and really couldn’t have done better on the ring I ordered thank you so much”

Helpful Report

Posted 5 years ago

Dear William, We are so pleased that you are totally satisfied with the memorial ring that we recently crafted for you and with our service. We do our best to create stunning pieces of jewellery that will be cherished forever and to provide an efficient and caring service. Thank you so much for leaving us your review and we hope that wearing your special ring will bring you comfort and peace. With best wishes Kristina Customer Care

Posted 5 years ago

“The tea light urn is absolutely beautiful. It is solid, and heavier than I was expecting. The detail on it is amazing, it is stunning, and beautifully packaged. The pendants are perfect. The service is excellent. Thank you very much.”

Helpful Report

Posted 5 years ago

Dear satisifed customer, We are delighted that you are happy with the tea light urn and the pendants that you recently selected from our website. We do our best to offer a wide range of high-quality products and to ship them quickly and well-packaged to try and make things a little bit easier at this sad time. Thank you for taking the time to leave us your review and we hope that your chosen products bring comfort and peace to you and your family. With warm wishes Kristina Customer Care

Posted 5 years ago

“Delivery first class. The urn is beautiful, a handsome item that looks totally right sitting on the hearth.”

Helpful Report

Posted 5 years ago

Dear satisifed customer, We are so pleased that you were able to find an urn worthy of safekeeping your loved one's ashes from the selection on our website. We hope that when you contemplate its beauty and fine details as it sits on your hearth you may find comfort knowing that your loved one rests peacefully in such a lovely place. Thank you for taking the time to leave us your review, we very much appreciate it. With best wishes Kristina Customer Care

Posted 5 years ago

“I am over the moon with my ring with my sister's ashes inside it. It is the perfect size and looks amazing. It means everything to me. Cherished Urns couldn't have made the process any easier and they have such a personal touch. I cannot thank them enough.”

Helpful Report

Posted 5 years ago

Dear Leanne, Thank you for leaving us such a lovely review. It really means a lot to us as we do our best to make the whole process as swift and stress-free as possible and to add a caring personal touch. We hope that wearing your bespoke memorial ring will bring you comfort, knowing that your sister is still close by and with you always and that when you contemplate its profound beauty your heart may be filled with happy memories of the times you enjoyed together and that these may bring you peace. Thank you for entrusting us with this delicate task and we hope that you will cherish your special ring forever. With warm wishes Kristina Customer Care

Posted 5 years ago

“Thank you so much for our necklace and ring, received a few days ago. They are beautiful, and means I have my boy close all the time. Perfect service and quick response to a couple of questions I had.”

Cherished Urns 5 star review on 16th October 2020

Helpful Report

Posted 5 years ago

Dear Jayne, We are delighted that you are totally happy with the bespoke memorial ring and pendant that we recently crafted to your specifications. We hope that wearing them will bring you comfort, knowing that your boy is still close by and accompanying you always. Thank you so much for sharing the lovely photo and for giving us such a nice review. It means a lot to us as we work hard to provide a caring and efficient service to our clients and to create outstanding pieces of jewellery that will be cherished forever. With best wishes Kristina Customer Care

Posted 5 years ago

“I like the colour with the rose on it. I know that my late husband will like it very much.”

Helpful Report

Posted 5 years ago

Dear satisfied customer, We are so pleased that you were able to find an urn worthy to hold the precious ashes of your husband on our website. We hope that when you contemplate its rich colour and the fine details your heart may be filled with happy memories that bring you comfort and help you to find peace. Thank you so much for leaving us your review we very much appreciate it. With warm wishes Kristina Customer Care

Posted 5 years ago

“Cherished Urns is a fantastic company and had fantastic delivery service as it arrived the day we wanted. We adore our Urn we ordered, it is beautiful.”

Cherished Urns 5 star review on 15th October 2020

Helpful Report

Posted 5 years ago

Dear satisifed customer, We are delighted that you are totally happy with the urn that you recently selected from our website and with the speed of our delivery service. We hope that when you contemplate its fine details you may find comfort that your loved one rests in this beautiful place. Thank you for taking the time to leave us your review of our company, we very much appreciate your kind words. With best wishes Kristina Customer Care

Posted 5 years ago

“An experience that I would not like to repeat, and 1 star is being generous. Over 4 months waiting with no contact from Cherished Urns, I decided to cancel the order and purchase the same item from another company who managed to deliver next day. During this period the company did not feel obliged to call or email me to explain the delays, which caused immense distress to my father. I also have concerns about the marketing statements on the website which are misleading at best, as I now have the same product from a different supplier which clearly states that it is made in India. I am in two minds about contacting trading standards. Originally I placed a back order on a product that was listed as out of stock, but delivery due in 4 weeks. When I spoke to the company they confirmed this but likely to be 4-6 weeks due to the COVID restrictions. On this basis I placed the order. Just over 6 Weeks later, with no delivery or communication from the company, I called to see if it had been dispatched as promised. I was told that they had not received it yet and stated that it could be anther 4 weeks. I made the decision to wait as it was a product that my father had specifically chosen for my mothers ashes. After over another 6 weeks later, again no communication, I called again to chase it up but was told that they still didn't have it in stock. I asked where it was being manufactured and i was expressly told that they are not at liberty to divulge that information to me, which annoyed me even further. I asked to speak to a manager, but was given the same response. I was told that they were getting a shipment in 10 days time and my item should be with that. After 15 days, again no communication, I called to chase up an again told that it was in a shipment they were expecting in 10 days time. At this point I cancelled the order, found the same product with another company and delivery was made the next day.”

Helpful Report

Posted 5 years ago

Hello Guy, I'm sorry to hear that your experience with us was not up to standard. As with a lot of businesses, we had interruptions to many parts of our operations due to the global pandemic, particularly early on. We rely on many different suppliers for the products that we retail and had been advised in good faith that they would be available within the timeframe quoted. In hindsight we shouldn't have taken a back order for the supply of this product to you. I am, however, sorry that we failed to communicate the delays to you properly. Kind regards, Shari

Posted 5 years ago

“I can not highly recommend these enough customer service is amazing my ring is exactly as I ordered very understanding and very caring I would give these 150 out of 100”

Helpful Report

Posted 5 years ago

Dear Debra, Thank you for leaving such a nice review of our company. We really appreciate your kind words as we all work hard to offer an outstanding and caring level of customer service and to create pieces of memorial jewellery that will be cherished forevr. Thank you also for sharing the lovely photo of your bespoke memorial ashes ring. We always love to see our finished creation on the finger that it was designed for, and your looks truly lovely. We are sure that wearing it will bring you comfort and peace. With warm wishes Kristina Customer Care

Posted 5 years ago

“Very happy with our urn necklaces Easy self fill and nice length”

Helpful Report

Posted 5 years ago

Dear Trudie, Thank you for also taking the time to leave us your review of our company. We are delighted that you were able to find two self-fill keepsake pendants to meet your desires and that you found it easy to insert the ashes into them using the tiny funnel we send. We hope that wearing them will bing you comfort and peace and that you will cherish them forever. With kind regards Kristina Customer Care

Posted 5 years ago

“What a wonderful service! The pack they sent was high quality and all I needed. The telephone payment was easy and they kept me well informed as to the progress of my order. The ring came within approx 7 days Thank you so much for the lovely Ashes ring Carole”

Cherished Urns 5 star review on 12th October 2020

Helpful Report

Posted 5 years ago

Dear Carole, Thank you for leaving us your review and for sharing the lovely photo of the spectacular bespoke memorial ashes ring that we recently crafted for you. We hope that when you contemplate its beauty your heart may be filled with happy memories that bring you comfort and peace and that you will cherish it forever. We are delighted that you were totally satisfied with our service and with the care and attention that we offer. We very much appreciate your kind words as we do our best to make everything as swift and stressfree as possible. With kind regards Kristina Customer Care

Posted 5 years ago

“So many beautiful urns to pick from! But, as important, the service was fabulous. Really efficient, very quick... the urn I ordered is beautiful.. small teardrop... feels lovely when I hold it. They’ve sent me a great pack, too, to order jewellery which I definitely shall. Thanks to all xx”

Helpful Report

Posted 5 years ago

Dear Jane, We are so pleased that you were able to encounter a suitable urn to hold your loved one's ashes from those we offer on our website. We hope that when you hold this lovely little urn in your hands its smooth rounded form and cool weightiness will help to centre you and bring you peace. Thank you for taking the time to leave us your lovely review and we look forward to crafting you a special piece of memorial jewellery in the near future. With warm Kristina Customer Care

Posted 5 years ago

“Quick and good quality”

Helpful Report

Posted 5 years ago

Dear Denise, Thank you for leaving us your review. We are delighted that you were able to find a suitable product on our website and that we were able to get it to you quickly. We do our best to offer a wide selection of products to suit all needs, tastes, and budgets and we hope that your chosen product brings you comfort and peace. With kind regards Kristina Customer Care

Posted 5 years ago

“The wave ring I ordered arrived safely along with a certificate of authenticity and with any remaining ashes. The ring is beautiful and fits perfectly. This is the perfect memorial and something that will be cherished for many years to come. Thankyou cherished urns for the care and sensitivity you displayed throughout. I cannot recommend you enough.”

Helpful Report

Posted 5 years ago

Dear Karen, Thank you for leaving us such a nice review of our company and for giving us your recommendation. We really appreciate your kind words as we all work hard to create stunning pieces of memorial jewellery that will be cherished forever and to provide an efficient and caring customer service. We hope that wearing your bespoke memorial ring will bring you comfort and that when you contemplate its profound besuty and fine details your heart may be filled with peace. With best wishes Kristina Customer Care

Posted 5 years ago

“So happy with our purchase. Beautifully packed in tissue and tied with lovely ribbon. Stunning jewellery definitely purchase from them again as we used my late dad's hair and when the ashes arrive I want another piece of jewellery”

Helpful Report

Posted 5 years ago

Dear Lorraine, We are delighted that you are totally happy with the special piece of memorial jewellery that we recently crafted to your specifications and we look forward to creating another piece for you in the near future. We hope that when you wear it you may find peace knowing that your dad is still close by and accompanying you always and that when you contemplate its profound beauty your heart may be filled with happy memories that comfort you. Thank you so much for leaving us such a lovely review, we really appreciate it. With warm wishes Kristina Customer Care

Posted 5 years ago

“Perfect! Received so quickly and the customer service was amazing. Love my necklace and wear it everyday! So pretty.”

Helpful Report

Posted 5 years ago

Dear satisifed customer, We are so pleased that you are totally happy with your necklace and that you are wearing it every day. We hope that it is bringing you comfort and that you will cherish it forever. Thank you for taking the time to leave us your review, we very much appreciate your kind words. With warm wishes Kristina Customer Care

Posted 5 years ago

“Lovely and quick service. Beautiful Urn for our daddy/grandad💕”

Helpful Report

Posted 5 years ago

Dear satisifed customer, We are so pleased that you are totally happy with the special urn you chose for your daddy/grandad and that we were able to get it to you quickly. We hope that when you contemplate its beauty your hearts may be filled with happy memories of all the wonderful times you enjoyed together and that these may bring you comfort and help you to find peace. With kind regards Kristina Customer Care

Posted 5 years ago

“Very good and prompt service and the products received are lovely thank you”

Helpful Report

Posted 5 years ago

Dear Hilary, We are delighted that you are totally happy with the products that you recently selected from our website. We try to offer a wide range of products to suit all tastes, needs, and budgets and to ship them quickly and we are glad that you were able to encounter what you were looking for. Thank you so much for taking the time to leave us your review, we very much appreciate it. With warm wishes Kristina Customer Care

Posted 5 years ago

Cherished Urns is rated 4.9 based on 4,972 reviews