An experience that I would not like to repeat, and 1 star is being generous. Over 4 months waiting with no contact from Cherished Urns, I decided to cancel the order and purchase the same item from another company who managed to deliver next day. During this period the company did not feel obliged to call or email me to explain the delays, which caused immense distress to my father. I also have concerns about the marketing statements on the website which are misleading at best, as I now have the same product from a different supplier which clearly states that it is made in India. I am in two minds about contacting trading standards. Originally I placed a back order on a product that was listed as out of stock, but delivery due in 4 weeks. When I spoke to the company they confirmed this but likely to be 4-6 weeks due to the COVID restrictions. On this basis I placed the order. Just over 6 Weeks later, with no delivery or communication from the company, I called to see if it had been dispatched as promised. I was told that they had not received it yet and stated that it could be anther 4 weeks. I made the decision to wait as it was a product that my father had specifically chosen for my mothers ashes. After over another 6 weeks later, again no communication, I called again to chase it up but was told that they still didn't have it in stock. I asked where it was being manufactured and i was expressly told that they are not at liberty to divulge that information to me, which annoyed me even further. I asked to speak to a manager, but was given the same response. I was told that they were getting a shipment in 10 days time and my item should be with that. After 15 days, again no communication, I called to chase up an again told that it was in a shipment they were expecting in 10 days time. At this point I cancelled the order, found the same product with another company and delivery was made the next day.