Cherished Urns Reviews

Name: Cherished Urns
Address: Heron House, 2 Garforth place, Milton Keynes, Buckinghamshire
Rating: 4.90

4.9 Rating 4,972 Reviews

98 %

of reviewers recommend Cherished Urns

4.9

Based on 4,972 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Cherished Urns:

Cherished Urns is proud home of a team of highly talented artisans and craftsmen. With years of experience in metalwork and jewellery, our team applies the very best care, attention, and skill, to each and every urn we craft.

The combined skills of our team members allow us to offer the highest standard of product to our customers.

All our urns and memorial jewellery are carefully designed by us, and then skilfully produced by our team of expert craftsmen.

Visit Website

Phone:

01872 487101

Email:

hello@cherished-urns.co.uk

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Cherished Urns 5 star review on 4th February 2025

1447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was gorgeous and to have my mums ashes in there is lovely fir me. The perfect colours that she loves. Thanks so much. Love it xxx”

Helpful Report

Posted 5 years ago

Dear Helen, We are so pleased that you were able to find an urn in your mum's favourite colours from those we offer. We hope that knowing that she is resting peacefully in this lovely place brings you comfort and that when you contemplate the fine details you may be filled with happy memories of the times you spent together that help you to find peace. Thank you so much for leaving us your review, we very much appreciate it. With best wishes Kristina Customer Care

Posted 5 years ago

“Amazing service from start to finish. Easy order process, fair priced, delivered early despite the current pandemic and the product is outstanding quality. My urn now has my mum and dad in it and has pride of place in my house. Definitely a cherished urn. Thank you”

Helpful Report

Posted 5 years ago

Dear Sally, Thank you for also taking the time to leave us such a lovely company review. We greatly appreciate your kind words as we do our utmost to offer outstanding customer service even under adverse conditions. We are so pleased that you are totally happy with the lovely urn that you chose and we hope that when you contemplate its beauty your heart may be filled with happy memories of your mum and dad that bring you comfort and help you to find peace. With best wishes Kristina Customer Care

Posted 5 years ago

“I’m very pleased with the urn I ordered thank you Cherished Urns.”

Helpful Report

Posted 5 years ago

Dear satisfied customer, Thank you for also taking the time to leave us a review of our company. We are so pleased that you are happy with the tealight keepsake urn that you selected and we hope that it brings you comfort with its beauty and fine details. With best wishes Kristina Customer Care

Posted 5 years ago

“Absolutely fantastic service. Even in these difficult times, I still received the Urn, earlier than expected.”

Helpful Report

Posted 5 years ago

Dear Graham, We are so pleased that your chosen urn arrived earlier than anticipated. Of course, some of our deliveries have been disrupted due to the current situation but we do our best to still ensure a safe and quick delivery. We hope that this lovely urn brings you comfort at this sad time. Thank you for taking the time to leave us your review, we very much appreciate your kind words. With kind regards Kristina Customer Care

Posted 5 years ago

“The pendant I ordered was out of stock. Prompt e-mailing from your customer service team ensured I could choose a different item and still get it in time for my sisters birthday. She loves it and hasn't taken it off since her birthday. Just ordered another one for my daughter. Thank you again”

Helpful Report

Posted 5 years ago

Dear Paula, Thank you for taking the time to leave us your lovely review of our company. Offering compassionate and effective customer attention is very important to us so we really appreciate your kind words. We are so glad that you were able to select another pendant after we let you know that your original choice was out of stock. Also, that it arrived in time for your sister's birthday and that she was totally happy with it. We hope that wearing it brings her comfort and peace. We look forward to supplying another pendant for your daughter and thank you for being a loyal customer. With best wishes Kristina Customer Care

Posted 5 years ago

“Thankyou so much, received my water soluble pillow 24 hours after ordering, my husband loved the sea and cruising and hopefully mine and my daughters cruise will go ahead October and we can arrange with the ship, to scatter his ashes.”

Helpful Report

Posted 5 years ago

Dear Debra, We are so pleased that you were able to find a suitable water-soluble urn from the selection that we offer on our website and that we were able to get it to you quickly. We hope that everything will soon be back to normal and that you and your daughter will be able to take your October cruise. We are sure that it will be a very special moment when you release the ashes of your late husband from the ship and we are glad that our lovely urn will make this possible. With warm wishes Kristina Customer Care

Posted 5 years ago

“Excellent customer service right from the start. Thank you to everyone involved.”

Helpful Report

Posted 5 years ago

Dear Alison, Thank you for also leaving us such a nice review of our company. We are delighted that you entrusted us with this very special task and that you are totally satisfied both with the finished ring and with our service. We hope that when your niece observes the beauty of the ring she will be filled with happy memories of her Uncle David that bring her comfort. With best wishes Kristina Customer Care

Posted 5 years ago

“Thank you for the beautiful urn to hold my dear mums ashes. It is a real comfort to know I will have my mum near to me always. The service from start to finish has been excellent and I highly recommend this lovely caring company. Thank you so much.”

Helpful Report

Posted 5 years ago

Dear Elizabeth. Thank you so much for taking the time to leave us your lovely review and for giving us your recommendation. We very much appreciate your kind words as we are all working hard to keep things running at this difficult time. We are so pleased that you were able to find an urn worthy to hold your mum's ashes and we hope that its beauty will bring comfort and peace to you and your family. With warm wishes Kristina Customer Care

Posted 5 years ago

“Thank you for the beautiful ring you made for me. Exceptional quality and really pretty. I bought this as a surprise for my daughters 30th birthday. She was in tears when she opened it, and said she cannot stop looking at it. So glad it is a comfort to her in these stressful times. I will be ordering myself one, when this pandemic is over with. Thanks again. S Blower”

Helpful Report

Posted 5 years ago

Dear Susan, Thank you for your lovely review. We really appreciate it especially at this unsettled time when we are all doing our best to keep things running normally. We are delighted to hear that your daughter loved the bespoke memorial ring that you asked us to make for her and we are so pleased that you entrusted us with this delicate task. We hope that wearing it will bring her comfort knowing that her loved one is still close by and accompanying her always. We look forward to creating another special piece of jewellery for you soon. Keep safe. With warm wishes Kristina Customer Care

Posted 5 years ago

“Very nice thank you”

Helpful Report

Posted 5 years ago

Dear Mark, Thank you for taking the time to leave us your review. We are so pleased that you are happy with your selected urn and we hope that when you observe its lovely colour and dainty beauty you and your family may recall many happy memories that help to bring you comfort and peace. With warm wishes Kristina Customer Care

Posted 5 years ago

“I haven't received my order yet”

Helpful Report

Posted 5 years ago

Dear Louise, Thank you for finding the time to leave us a negative review. The item you ordered is dispatched by our delivery partner Amazon who are rightly prioritising delivery of essential items to help with the Covid-19 situation. I have checked the status of your order and it will be dispatched as soon as possible by Amazon. I'm sorry I cannot give you a specific date at the moment as we simply don't have it. I disapointed that you didn't get in touch with us directly before leaving a negative review as my team are answering emails while working from home during this unprecedented time. Shari

Posted 5 years ago

“have not received item due to circumstances but happy with service”

Helpful Report

Posted 5 years ago

Dear Robbins, We appreciate your understanding that unfortunately, your chosen urn has not yet arrived. As you can imagine, Amazon is currently prioritizing essential supplies during the current crisis. We hope that your urn will be with you shortly and that it will bring comfort to you and your family with its beauty and that when you contemplate the fine details you may find peace knowing that your loved one rests in this tranquil place. With best wishes Kristina Customer Care

Posted 5 years ago

Dear Robbins, We are so sorry that your chosen urn has not yet arrived. As you can imagine deliveries are being prioritised by the carriers at this difficult time, but we hope that your urn will arrive soon and that when it does that it brings comfort and peace to you and your family. Thank you for taking the time to leave us your review, we very much appreciate it. With best wishes Kristina Customer Care

Posted 5 years ago

“I spoke to customer services who were lovely, helpful and very understanding. They responded to my queries in minutes. Thank you.”

Helpful Report

Posted 5 years ago

Dear Carrie-Ann, Thank you for also leaving us your lovely review of our company. We pride ourselves in offering outstanding and compassionate customer service and our team is working very hard to maintain our high standards during this unusual situation in which we find ourselves. With best wishes Kristina Customer Care

Posted 5 years ago

“We chose this Urn for my late brother-in- law. I was a little apprehensive before receiving it. However I need not have been, it is very well made and decorated and will be a fitting tribute to him. His wife asked me to thank you for the prompt service even in these particularly unreal circumstances. Thank you to all your team for providing this level of service in such exceptional times.”

Helpful Report

Posted 5 years ago

Dear satisfied customer, Thank you for leaving us such a lovely review. We really appreciate your kind words as our team is working really hard to maintain our same level of service during this exceptional time. We are so pleased that you were able to find an urn worthy of being the last resting place of your brother-in-law. We do our best to offer a wide selection of different urns and to ship them quickly to try and make things a little bit easier at this sad time. We hope that this lovely urn will bring comfort and peace to you and your family. With best wishes Kristina Customer Care

Posted 5 years ago

“A beautiful memory that will last forever. I can’t thank you enough, Mum will always be with me and Nan will be passed to the granddaughter one day. Beautiful personal service that I 100% recommend xXx”

Cherished Urns 5 star review on 27th March 2020

Helpful Report

Posted 5 years ago

Dear Rebecca, Thank you for entrusting us to create this bespoke memorial ring for you. We hope that wearing it will bring you comfort and that when you pass it on to your daughter she will find peace knowing that her Nan accompanies her. Thank you so much for leaving us your lovely review and for giving us your recommendation. Also, for sharing the photo of your special ring. We always love to see our creations on the finger that they were made for. and yours looks really beautiful. We are sure that first you, and then your daughter will cherish it forever. With warm wishes Kristina Customer Care

Posted 5 years ago

“Good website, lots of choice. Easily placed order and delivery was excellent, I was kept aware of the status of my order throughout with regular updates and the item was delivered within the promised date. Thanks”

Helpful Report

Posted 5 years ago

Dear satisfied customer, We are delighted that you were able to encounter a suitable urn from those on our website and that you found the ordering to be simple. We do our best to offer a wide selection of high-quality urns and to ship them quickly and well-packaged to try and make things a little bit easier at this difficult time. We hope that your chosen urn brings comfort to you and your family and that when you observe its fine details you may recall many happy memories that fill you with peace. With kind regards Kristina Customer Care

Posted 5 years ago

“Am very pleased with all aspects of the product. Speedy and caring company.”

Helpful Report

Posted 5 years ago

Dear Linda. Thank you for also taking the time to leave us your lovely review of our company, we very much appreciate your kind words. We do our best to make the whole crafting process as simple and stress-free as possible and to create bespoke pieces of memorial jewellery that will be cherished forever. Thank you for entrusting to us this delicate task. With warm wishes Kristina Customer Care

Posted 5 years ago

“From the website to the emails keeping me informed of the progress it was all first class The ring is beautiful just as shown on the website Thank you”

Helpful Report

Posted 5 years ago

Dear Rachel, We are delighted to hear that our emails as to the progress of your ring were helpful and that you felt that the end result was as we had represented it on the website. We do our best to make the whole crafting process as quick and stress-free as possible and to create bespoke pieces of jewellery that will be cherished forever. We hope that when you wear your special ring you will find comfort knowing that your loved one is still close by and accompanying you always. With warm wishes Kristina Customer Care

Posted 5 years ago

“I’m am absolutely thrilled with my ring. It is beautiful. The service from start to finish was amazing. I thank everyone involved. I’ve now got my mum with me all the time. Thankyou”

Helpful Report

Posted 5 years ago

Dear Yvonne, Thank you for leaving us such a lovely review and for trusting us to create your bespoke memorial ring for you. We are delighted that you are happy with both our service and with the end product and we hope that when you wear this lovely ring you will find comfort knowing that your mum is still close by and accompanying you always. We are sure that when you observe its profound beauty you will be filled with happy memories of the wonderful times you enjoyed together and that these will help you to find peace. With warm wishes Kristina Customer Care

Posted 5 years ago

“Great product that will be cherished forever , excellent customer service fast delivery”

Helpful Report

Posted 5 years ago

Dear Anthony, We are so pleased that you are entirely happy with both your chosen self-fill pendant and with our service and delivery time. We do our best to offer a wide range of products to suits all tastes and budgets and we hope that this lovely pendant will bring you comfort and peace. Thank you for taking the time to leave us your review, we very much appreciate your kind words. With warm wishes Kristina Customer Care

Posted 5 years ago

Cherished Urns is rated 4.9 based on 4,972 reviews