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cheapfabrics.co.uk Reviews

4.9 Rating 4,808 Reviews

98 %

of reviewers recommend cheapfabrics.co.uk

Company Reviews

Product Reviews

4.9

Based on 4,808 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About cheapfabrics.co.uk:

Based in Berkshire we are a family run business and take pride in having over 40 years of experience in the textile industry. We have fast established ourselves as a reputable and reliable company becoming a renowned fabric shop name on the net. Here at Cheapfabrics we pride ourselves on delivering the best fashion prints and trends for our customers by offering a tremendous range of fresh, vibrant beautiful fabrics across the spectrum from basic lining to top end silks. You can buy a range of upholstery, dress fabrics, silk, fur, fleece, calico, muslin, PVC, corduroy, gingham, Chinese fabrics and much more of the latest plain and printed fabrics at the best prices.

Visit Website

Phone:

0345 520 2525

Email:

info@cheapfabrics.co.uk

Location:

Gainsborough House59-60 Thames St
Windsor
SL4 1TX

cheapfabrics.co.uk 5 star review on 29th February 2024

cheapfabrics.co.uk 5 star review on 9th February 2024

cheapfabrics.co.uk 5 star review on 9th February 2024

cheapfabrics.co.uk 5 star review on 9th February 2024

cheapfabrics.co.uk 5 star review on 9th February 2024

cheapfabrics.co.uk 5 star review on 28th January 2024

cheapfabrics.co.uk 5 star review on 28th January 2024

212

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Iv still not received my order Very disappointed.”

Dear Dianna, I regret to learn that you have not yet received your order, as indicated in your recent review. I took immediate action to investigate the status of your order, and I can confirm that it was dispatched promptly on November 29th via Royal Mail's standard delivery service. However, I kindly request your patience for a few more days. It's not uncommon for Royal Mail to experience slight delays, particularly during the Christmas season, which are unfortunately beyond our control. Rest assured that I will continue to monitor the situation from our end as well. If, in the meantime, your order does arrive, I would greatly appreciate it if you could update me accordingly. Please note that the tracking reference will only become active once there has been an attempted delivery, as this is how Royal Mail's standard service operates. I deeply apologise for any inconvenience this delay may have caused you. Be assured that we are committed to assisting you in any way possible to ensure your satisfaction. Warm regards, Nicky

“It has been over a week and i still have not recieved my order. not happy. never ordering from here again”

Hello Mia I am sorry to read the negative review you have left us, informing us that you still have not received your order from us. I have looked into the status of your order and can confirm that the fabric rolls and fabric were certainly despatched the next day in a timely manner on Tuesday 17th October via Royal Mail standard delivery. However, may I request you give it a few more days as Royal mail can occasionally experience slight delays that are completely beyond our control to manage. I have emailed you too with how we can move forward if Royal Mail fails to deliver, rest assured we will look after you. If you do receive the order in the meantime, may I kindly trouble you to kindly update me. Also note, the tracking reference will only activate once there has been an attempted delivery (unfortunately that is how Royal Mail standard service operates). Apologies for the inconvenience caused. Kind regards Nicky

“fabric arrived torn and stinking of rotting fish. requested a refund but had no response. do not use this company.”

Dear Mrs G R Grey Thank you for taking my call, I am sorry to read the negative review. With reference to not responding to emails, I am not sure why your email was accidentally missed. However, moving forward I would like to look after you and have emailed you to resolve the matter. I understand I caught you at an inconvenient time and you were unable to discuss the matter, and I'd like to wish you best of luck with your job in hand. Kindly note, the dress net is an imported fabric, occasionally and rarely sometimes this fabric can carry an odour - but by airing it, most of the time the issue can be resolved. I have addressed the team of the issue and concern and will look into it closely. As a small family run company we are committed to serving our customers and look after them as we would want to be, if we were to shop online. ourselves. Once again, apologies for the inconvenience caused. Kind regards Nicky

“I'd love to review it but I haven't recived my item and my emails have Bern ignored.”

“I haven’t received my order yet”

Hi Jane Leave it with me, I will look into your order and give you a call to update you. Rest assured we will look after you. Apologies for the inconvenience caused. Kind regards Nicky

“The Lycra wasn't Silver it was Grey. But the delivery was good 😟”

“Dreadful colours and most were damaged and had marks on them ... avoid. Put them in the bin”

Hi there I am sorry to hear of your disappointment on receiving the remnant bundle. Kindly note, we have mentioned in the product description that these remnants will vary in colours, textures, size and may carry imperfections. As you have not registered a correct contact number, we are unable to call you to discuss the matter and look after you. I have however sent you an email. Kind regards Nicky

“Asked to review something I paid for but which was never delivered.”

“Bought for a project but sadly won’t be suitable”

Thank you for your feedback, I am sorry that you found the fabric unsuitable for your project. We advise all our customers to purchase a sample prior to placing orders especially large quantities, to avoid such disappointment. I have emailed you a private reply too. Kind regards Sue

“Have not received yet”

“Despite having paid next day delivery I still haven’t received the fabric (10days later) . I will be sending it back, if it ever arrives but will be out of pocket on delivery. Very poor service”

Hello Margaret Thank you for taking my call, I am very sorry that you have not received the fabric especially as it was a time-sensitive order. Please be assured that we would never want our customers to be 'out of pocket', we always do our very best to ensure a smooth shopping experience and always advise customers to contact us if they have any concerns. Unfortunately, I have tracked the order (sent you the reference details too) and found that Parcelforce has mentioned that the address is insufficient and the parcel is at the depot and they will most likely return it to us. We have both been let down and I can understand it may have reflected badly upon our service to you. Please find the transaction has been refunded fully. Apologies for the inconvenience caused, I hope this has not deterred you from shopping with us again. Please feel free to contact me if I can assist you with anything further. Kind regards Nicky

“Unfortunately fabric sample took almost 2 weeks to arrive, working to a deadline there was no time to order the fabric even though it was what I was looking for but I had to shop elsewhere with better dispatch times”

Hello Val Apologies for the delay in the despatch of samples, we are working very hard to get samples out as soon as possible (at the moment samples are sent twice a week). However, we have taken your feedback on board and moving forward will bear your concern in hand. Apologies for the inconvenience caused. Kind regards Nicky

“Wasn't what I ordered at all! And looks nothing like the picture !”

Hello Joanne We look into our negative reviews very closely and can see that you have ordered a remnants bag. The description is very detailed and states that the image is only for illustrative purposes as you can imagine every remnant bag will vary. However, we do welcome feedback as it does help us to improve our services where we can. Kind regards Nicky

“Delivery was fine but not happy with fabric”

“Fleece advertised as 420GSM -& that was the reason I ordered it. It is nowhere near this. It is very thin fleece Very disappointing. Only positive thing was fairly quick delivery”

Hello Allison Thank you for taking the time to speak with us to resolve the matter, we have taken your feedback on board. I hope we can serve you better next time, should you choose to shop with us again. Regards Nicky

“Product never turned up. Customer service have not responded to my emails.”

“I did not receive my order . The Royal mail tracking says it was delivered an an address that is not mine in another town What can I do”

“I can’t rate the fabric as it was not delivered. When asking about its whereabouts l didn’t get any reply.”

“Either you sent me the wrong items or the colours don’t look at all like the pictures”

“So expensive for such a small package.”

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cheapfabrics.co.uk is rated 4.9 based on 4,808 reviews