Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.82

4.8 Rating 1,761 Reviews

95 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 1,761 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Charterhouse Aquatics 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Outstanding Customer Care!. Excellent service, quality and choice as always. In addition; very quickly and effectively resolved an issue with 1 of the items. Thank you team, you're definitely the go to place for all my aquatic needs alongside my local aquatics store.”

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Posted 4 years ago

“Excellent service as always. Excellent service as always, keep it up CA”

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Posted 4 years ago

“Amazing service shopping. Amazing service”

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Posted 4 years ago

“Perfect. Cannot fault in the slightest. I have had a few issues with my order and no matter what, it was sorted by 9am the next day. Will be using them for all my marine aquarium needs.”

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Posted 4 years ago

“Exactly as described and delivered課_. Exactly as described and delivered promptly”

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Posted 4 years ago

“Excellent team and an excellent service. I have used these guys a few times now and they have always been brilliant and very helpful”

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Posted 4 years ago

“Great service. Returning customer, satisfied again with selection of products and the service and delivery provided. Thanks”

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Posted 4 years ago

“Excellent service and fast delivery. Date of experience: March 11, 2021”

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Posted 4 years ago

“Super Aquatics課ｪs. Excellent company fast free delivery if over 螢50 spent was the cheapest on the internet for the filter I purchased as well could not ask for more highly recommended thanks and keep up the good work.”

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Posted 4 years ago

“Aquatic filter media. Good quality,and good service. Thank you.”

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Posted 4 years ago

“A brilliant company. A brilliant company. Needed some advice about a purchase I wanted to make and was emailed back immediately with an answer. I placed the order late on a Thursday and the item was delivered the following day, very securely packaged. I will be using Charterhouse for all my future purchases. Thank you everyone at Charterhouse for a stellar service.”

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Posted 4 years ago

“10 out a 10 great shop and the customer課_. 10 out a 10 great shop and the customer service is out standing”

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Posted 4 years ago

“Great company. Great company, sorted a delivery issue out straight away”

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Posted 4 years ago

“You could not ask for better. My items arrived on time, well packed and as ordered.”

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Posted 4 years ago

“Always good service i would highly課_. Always good service i would highly recommend.”

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Posted 4 years ago

“Quick delivery and easy site to use. Date of experience: August 10, 2021”

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Posted 4 years ago

“Great service as usual. Great service as usual. Thanks again”

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Posted 4 years ago

“5 stars again for this order of hoses. 5 stars again for this order, quality hoses, very good delivery time, delivered when they say it was going to be delivered. Every time I use Charterhouse I am never disappointed.”

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Posted 4 years ago

“Really pleased. Really pleased, well packaged and great communication and service x”

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Posted 4 years ago

“Fast despatch and fast delivery. Fast despatch and fast delivery. Definitely be using again.”

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Posted 4 years ago

Charterhouse Aquatics is rated 4.8 based on 1,761 reviews