Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.82

4.8 Rating 1,765 Reviews

95 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 1,765 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Charterhouse Aquatics 5 star review on 19th January 2026

Anonymous

Anonymous // 01/01/2019

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English

“Very pleased with the service. Very pleased with the service - many thanks”

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Posted 6 years ago

“The best online aquatic store. First class service, goods usually arrive following day highly recommended”

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Posted 6 years ago

“Easy,quick and convenient.. Date of experience: December 05, 2019”

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Posted 6 years ago

“Very fast service. Date of experience: December 05, 2019”

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Posted 6 years ago

“Fast delivery. Fast delivery. Tunze skimmer 9004 dc very good. Recommend.”

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Posted 6 years ago

“Excellent customer service. Excellent customer service, products delivered very quickly.”

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Posted 6 years ago

“Fantastic. Fantastic. And quick delivery. Thank you Charterhouse”

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Posted 6 years ago

“Absolutely great. Absolutely great. could not have been better the service was brilliant thank you charterhouse aquatics”

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Posted 6 years ago

“Excellent service. Excellent service and next day delivery, cant fault it”

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Posted 6 years ago

“Poor experience again. Ordered on sunday and the item said in stock, i phoned to confirm this on monday as i needed the H2ocean P1 doser the next day as a matter of urgency and was told it was in stock and would be with me tuesday...later that day i received a phone call saying the item had gone out to someone else and was no longer in stock they apologised and i was told that a 螢50 pound voucher would be credited to my account as an apology, very generous i thought..... i never received it....rather disappointed in Charterhouse on this occasion.....not the first time they have let me down, sadly i don't see myself being comfortable purchasing from them again or be able to recommend to others.”

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Posted 6 years ago

“No complaints. No complaints, delivery is fantastic!”

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Posted 6 years ago

“Excellence throughout. Fantastic service from start to finish - excellent prices and speedy delivery. My new go-to supplier for all my marine needs. Thanks guys!”

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Posted 6 years ago

“as always. as always, first class service from start to finish of the ordering process. Highly recommend to anybody.”

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Posted 6 years ago

“Good delivery and quality plants but課_. Good delivery and quality plants but let down by poorly thought out packaging. Pllants were in excellent health so recovered quickly but were in a sorry state on arrival for such expensive uncommon plants.”

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Posted 6 years ago

“Excellent service. Excellent service, great price and very helpful you have a life time customer”

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Posted 6 years ago

“Very happy with the service received課_. Very happy with the service received would buy from again”

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Posted 6 years ago

“Unfortunately delivery by DPD was poor課_. Unfortunately delivery by DPD was poor and thus overall experience was disappointing, however service from Charterhouse Aquatics was as promised.”

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Posted 6 years ago

“Top class service and great prices.. Date of experience: November 03, 2019”

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Posted 6 years ago

“very quick and order is always correct. Date of experience: November 03, 2019”

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Posted 6 years ago

“great service and great products. great service and great products. Really cant fault the service.”

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Posted 6 years ago

Charterhouse Aquatics is rated 4.8 based on 1,765 reviews