Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.82

4.8 Rating 1,725 Reviews

95 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 1,725 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Charterhouse Aquatics 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Fantastic customer service,delivery service is spot on decent products and reasonable prices.”

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Posted 1 month ago

“Good quality and service”

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Posted 1 month ago

“the UK's Amazon - for aquatic supplies. Great stock selection. Excellent customer service.”

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Posted 1 month ago

“Delivery is so fast, it really helps out when I forget to order something in timne, especially salt, order before 4 and it turns up next day. Perfect”

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Posted 2 months ago

“Fast dispatch, great service, excellent.”

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Posted 2 months ago

“Always very competitive pricing and prompt delivery. Never had a problem with any purchases from Charterhouse.”

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Posted 2 months ago

“I've ordered from here so many times and never get disappointed! Everything always arrives quickly, and the coral I ordered in the past is absolutely perfect. Highly recommend!”

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Posted 2 months ago

“Fast dispatch and delivery, always have everything you need next day”

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Posted 2 months ago

“Great customer service and speedy delivery”

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Posted 2 months ago

“Charterhouse aquatics are my go to for any aquarium need. I got all of my hardware from them and still but consumables from them. They’ve done price match for me too. They’re super quick to deliver and I love seeing the stock status before purchasing. I had so many questions when I was buying my first tank, and they were so patient with me and helpful. I 100% recommend them.”

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Posted 2 months ago

“Best, quickest and most stock, delivered fast.”

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Posted 2 months ago

“Excellent service and range of products. Great customer service. ⭐️⭐️⭐️⭐️⭐️”

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Posted 2 months ago

“Fantastic range of products and competively priced with the added bonus of price matching.”

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Posted 2 months ago

“Use Charterhouse Aquatics regular always speedy and on the ball A+”

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Posted 2 months ago

“Good prices and quicker delivery than Amazon . My goods arrived late and damaged due to the efforts of DPD, surprise surprise. I contacted Charterhouse customer services and within 36 hours a replacement item was delivered. Brilliant response , great customer service.”

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Posted 2 months ago

“Very good service. Bought a few items to begin my reef keeper journey. Excellent service”

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Posted 2 months ago

“Never had any issues, a professional company that has most things for the reefing hobbyist. Excellent customer service and support. would highly recommend”

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Posted 2 months ago

“Excellent range, rapid delivery. Everything I needed to set up my Redsea Max Nano.”

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Posted 2 months ago

“Good suppler”

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Posted 2 months ago

“Great service from Charterhouse Aquatics. Prompt delivery and good competitive prices for the Juwel filter system and heater. Will definitely use again! They also assisted me greatly on a problem I had regarding removal of an old filter bo.”

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Posted 2 months ago

Charterhouse Aquatics is rated 4.8 based on 1,725 reviews