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Charley Chau Reviews

4.9 Rating 1,564 Reviews

98 %

of reviewers recommend Charley Chau

Company Reviews

Product Reviews

4.9

Based on 1,564 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 4th April 2024

Charley Chau 5 star review on 27th February 2024

Charley Chau 5 star review on 27th February 2024

Charley Chau 5 star review on 27th February 2024

Charley Chau 5 star review on 25th February 2024

Charley Chau 5 star review on 9th February 2024

Charley Chau 5 star review on 22nd January 2024

418

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s wonderful , my whippets love it❤️”

Posted 9 months ago

Thank you for the review Ulrika! Glad your Whippets love their Charley Chau! Best wishes, Chloe

Posted 9 months ago

“Our two whippets love these beds. Although the small one hasn’t quite got the hang of getting in on her own yet. We’ve got a number of these beds now. The oldest we’ve had for 2 years and has lasted well. Worth the investment.”

Charley Chau 5 star review on 14th July 2023

Posted 9 months ago

Hi Sarah, Its so great to see your whippets enjoying the Snuggle Bed! Thank you for leaving a review and for your continued custom. Best wishes, Chloe

Posted 9 months ago

“Perry really loves his new bed. It is very spacious and sturdy as Perry does a lot of 'scratching'.”

Posted 9 months ago

Hi Jacqueline, Thank you for leaving a review. I'm so pleased Perry is happy with his new bed! Best wishes, Chloe

Posted 9 months ago

“It was an absolute pleasure to order from Charley Chau. The customer service is personal and second to none. I ordered the medium for Tippi, the Parson Russell Terrier and it turned out she didn't quite need the super-king size ! The small version arrived within days of my returning the original and she is now firmly ensconced !”

Charley Chau 5 star review on 10th July 2023

Posted 9 months ago

Oh Karen, what a beautiful photo of Tippi! I'm so happy to see her enjoying her new bed, she looks so cosy! Thank you for taking the time to leave a review, it really does mean a lot. Best wishes, Chloe

Posted 9 months ago

“The beautiful winter snuggle beloved by my whippets . It’s beautifully made and is top quality. Only the best for my whippets”

Posted 9 months ago

Hi Claire, Thank you for taking the time to leave a review. Its great to see how happy you are with the quality of the Snuggle Bed. Whippets do only deserve the best! :D Best wishes, Chloe

Posted 9 months ago

“Amazing beds - so well designed for the dogs comfort and exceptionally well crafted… they are worth what you pay for them. After the first one (the snuggle bed) was such a hit - we bought bought a second for sitting room (the ducky donut)…. Can see us getting a third at some point for the office….”

Charley Chau 5 star review on 9th July 2023

Posted 9 months ago

Hi Charlotte, Thanks so much for leaving a review and for your continued support! Great to see how well the Ducky Donut has gone down! Best wishes, Chloe

Posted 9 months ago

“The cover is very strong (needs to be with our bite-y puppy)and a lovely colour. We ordered the wrong size initially and returning it was very straightforward. All in all a very satisfactory experience. Thank you Charley Chau.”

Posted 9 months ago

Hi Barbara, I'm please to see how happy you are with your new cover and the service received. Thank you for leaving the review. Best wishes, Chloe

Posted 9 months ago

“Flora loves her new snuggle bed but is still learning how to get in! Here she is enjoying a little bit of Andy Murray at Wimbledon.”

Charley Chau 5 star review on 7th July 2023

Posted 9 months ago

Hi Lisa, Thank you for leaving a review and posting a photo of Flora. She looks so cosy! Best wishes, Chloe

Posted 9 months ago

“Lovely collar. Quick delivery, thank you.”

Posted 9 months ago

Hi Dawn, Thank you for the 5 star review! Great to see you are happy with the collar. Best wishes, Chloe

Posted 9 months ago

“This is our second Charley Chau bed. This time size small and with waterproof covers. Just fabulous as our first large one. Immediately used and loved. We also bought waterproof covers for the large bed as we noticed the cushions inside get very dusty. Our large dog is very fluffy and she brings in lots of dust and even frequent vacuuming of the bed is not enough. The waterproof covers actually hold the shape of the large bed and the sides do not get squashed easily. Easy to wash, looks like new after a wash. Also the covers dry quickly. The dogs are both seniors and they used their new beds more frequently compared to their old ones. They stopped going on the sofa and rather go into their bed which is more comfy.”

Charley Chau 5 star review on 15th June 2023

Posted 10 months ago

Hi Irena, Thank you for leaving a review and posting such a cute photo of the Ducky Donut being enjoyed. Its great to hear how pleased you are with our products :) Best wishes, Chloe

Posted 10 months ago

“As always great design,outstanding quality and excellent customer service. They never disappoint-highly recommended.”

Charley Chau 5 star review on 15th June 2023

Posted 10 months ago

Hi Moira, Thank you so much for leaving a review and posting an adorable photo, it really does mean a lot! Great to see how much the Snuggle Bed is being enjoyed. Best wishes, Chloe

Posted 10 months ago

“A fabulous faux fur throw for a chilly Melbourne (Aus) winter! Fast international delivery too. I should have bought a large for my 3 fat terriers though - they spend hours jockeying for a position on it!”

Posted 10 months ago

Hi Louise, Thanks so much for leaving a review. Its great to hear your terriers enjoying their Faux Fur! Best wishes, Chloe

Posted 10 months ago

“This is our 2nd Ducky Donut bed. They are very good quality, the dogs love them and I would definitely buy another one again in a heartbeat. 10/10”

Posted 10 months ago

Hi Sadie, Thank you for leaving a review and for your continued custom. Great to hear you and the dogs love the Ducky Donut! Best wishes, Chloe

Posted 10 months ago

“Fabulous company and best of all British made products!”

Posted 10 months ago

Thank you for taking the time to leave a review, we really do appreciate it! Best wishes, Chloe

Posted 10 months ago

“Products with perfect quality and perfect service”

Posted 10 months ago

Thank you for the 5 stars =D

Posted 10 months ago

“The collars for our Italian Greyhounds are perfect. Not just that they fit well but are also of superb quality. Beautiful leather, meticulously done and fashionable. Our Iggies look great in them. Thank you.”

Posted 11 months ago

Hi Eva, Thank you so much for leaving a review. It really is great to hear how happy you are with your collars, it means a lot! Best wishes, Chloe

Posted 10 months ago

“Bertie our Scottie took delivery of his new rattan rectangular dressed bed and he is thrilled he doesn’t have to share his sister Martha’s bed which he was very partial to !! He loves the comfy mattress and soft padded sides and can regularly be found snuggled up snoring a way he gives it a big 10/10 😀👍”

Posted 11 months ago

Hi Katie, Thank you to you and Bertie for the review! Pleased to hear how happy he is and I can picture him snoring away, so sweet! Smooches to him and Martha. Best wishes, Chloe

Posted 10 months ago

“Excellent quality products and service.”

Posted 11 months ago

Thank you so much for taking the time to leave a review Zoe! :)

Posted 10 months ago

“Was so impressed with the first bed that I bought a second one for downstairs. Our chihuahua is a very happy girl.”

Posted 11 months ago

Hi Shannon, What a lucky girl! I'm glad to hear the Snuggle Bed's has been a hit with her. Best wishes, Chloe

Posted 11 months ago

“Very nice bed.”

Posted 11 months ago

Thank you for leaving a review Peter! Happy to hear you like the Rattan Basket :)

Posted 11 months ago

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Charley Chau is rated 4.9 based on 1,564 reviews