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Charley Chau Reviews

4.9 Rating 1,564 Reviews

98 %

of reviewers recommend Charley Chau

Company Reviews

Product Reviews

4.9

Based on 1,564 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 4th April 2024

Charley Chau 5 star review on 27th February 2024

Charley Chau 5 star review on 27th February 2024

Charley Chau 5 star review on 27th February 2024

Charley Chau 5 star review on 25th February 2024

Charley Chau 5 star review on 9th February 2024

Charley Chau 5 star review on 22nd January 2024

418

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from this Company and a lovely product. New dog (being re-homed) took to the bed within a few hours and loves it. Perfect for burrowing type dogs such as IGGY and WIGGY (ours).”

Posted 5 months ago

We love hearing that the dogs took to the bed within a few hours and we are thrilled that it's a perfect fit for your IG. Thank you for your kind words about our service and product, it's greatly appreciated.

Posted 5 months ago

“Lovely quality and colours even nicer than on the site - service great too!”

Posted 5 months ago

Thank you so much!

Posted 5 months ago

“Excellent quality dog bed (Snuggle Bed) and very polite customer service. Shipping from UK to Mexico was seamless.”

Posted 6 months ago

Hi Heather, Thank you for taking the time to leave your review and I'm glad everything arrived without a hitch! Bests, Jenny

Posted 5 months ago

“My bed arrived quickly and well-packaged. Good service.”

Charley Chau 5 star review on 27th October 2023

Posted 6 months ago

Hi Barbara, It looks like the Snuggle Bed has been a success! Thank you for ordering with Charley Chau. Best wishes, Jenny

Posted 6 months ago

“Excellent service and quality products.”

Posted 6 months ago

Thank you so much!

Posted 6 months ago

“Very satisfied with the product and their service. Can happily recommend them.”

Posted 6 months ago

Thank you Bridget!

Posted 6 months ago

“We have been shopping with Charley Chau for years now, we've never been disappointed with our purchases. We have been able to spoil our Whippet with numerous beds, fleeces and throws, he deserves it! Everything is such great quality it lasts and lasts. Infact, we've never needed to throw anything out just added to what we already have to make another corner of the room, or seat on a sofa, more comfortable for our boy to lounge!”

Posted 6 months ago

Hi Kirsty and thank you so much for taking the time to leave your lovely review. It means the world to us that you're happy with our beds and blankets as well! Thanks you for your continued support for Charley Chau! Bests, Jenny

Posted 6 months ago

“Our Whippet Diamond loves his Charley Chau snuggle bed. Luxury, comfortable and cosy and amazing customer service.”

Posted 6 months ago

Hi Heidi, Thank you for leaving a review. We so pleased Diamond loves his Snuggle Bed! Happy Snuggling! Best wishes, Chloe @ Charley Chau

Posted 6 months ago

“I bought the memory foam bed from Charley Chau originally and the quality was just amazing. So I bought another two beds (we have four dogs!) I love the waterproof liner. I think that is an absolute game changer! Couldn’t be happier and the dogs love the beds! Highly recommend and well worth spending the money!”

Charley Chau 5 star review on 8th October 2023

Posted 6 months ago

Hi Gemma, Thank you for the lovely photo of your gang, gorgeous pups and for your continued support! Bests, Jenny

Posted 6 months ago

“Excellent quality as always . Third set of beds covers I have purchased over the years - that’s why I keep coming back ! Many thanks”

Charley Chau 5 star review on 8th October 2023

Posted 6 months ago

Aww, so very sweet. Thank you for your continued support, Joanne. It means the world to us. And smooches to your doglet xx Bests, Jenny

Posted 6 months ago

“Truly great products. The best I’ve found. Love all the thought put into them. Also lovely, quick service if needed.”

Posted 6 months ago

Thank you so much for the lovely review, Karen! And so glad that we were able to help. Bests, Jenny

Posted 6 months ago

“My dog didn't like the cushion in the Snuggle Bed so I removed it and now I have to prise her out of the cover to get her to go for a walk! I bought a spare cover because she gets seperation anxiety when the original goes in the washing machine. If only I had discovered Charley Chau years ago, it would have saved me a fortune on dog beds that she refused to use.”

Posted 6 months ago

Hi Karen, Thank you for leaving your reviews and I'm glad the Snuggle Bed covers have been a hit with your dog xx Bests, Jenny

Posted 6 months ago

“Unfortunately the collar is not suitable but the return process is simple. Thanks.”

Posted 7 months ago

Thank you Ben! Don't hesitate to contact us if you have any questions in the future. Bests, Jenny

Posted 6 months ago

“Another quality product from this top brand! Thank you Charley Chau!”

Posted 7 months ago

Thank you Laura!

Posted 6 months ago

“bonne qualité du produit”

Posted 7 months ago

Merci beaucoup et je suis très heureux que vous soyez satisfait de votre achat! Meilleurs vœux, Jenny

Posted 6 months ago

“Fast efficient service. Blankets beautifully soft and great quality. My Toy poodle loves his soft, cosy blanket. Gorgeous colours.”

Posted 7 months ago

Thank you so much Jane!

Posted 6 months ago

“The pack has arrived 10 days after my order and they asked me 35 euros more to pay for the custom fees. How it is possible? If I knew it before I wouldn’t buy anything.”

Posted 7 months ago

Hello Roberta, Thank you for leaving your feedback and I am so sorry the customs fees you were charged came as a shock to you. Unfortunately because the UK is no longer a member of the EU, our orders are now subject to customs charges prior to delivery plus administration charges applied by the courier. Charley Chau has no control over these fees and does not receive any part of them. More information is available here - International Shipping - https://www.charleychau.com/pages/international-shipping. And as a result of this, all non-UK orders placed on the Charley Chau website are now tax-free as we remove the UK VAT from the prices. And any customer viewing the website outside of the UK is quoted the VAT free prices. I hope this explains the charges and again I am so sorry your were surprised. Best wishes, Jenny

Posted 6 months ago

“beautiful quality and quick delivery”

Posted 7 months ago

Thank you for taking the time to leave a review :)

Posted 7 months ago

“I made a bit of a mistake with the size! The large was recommended for a Jack Russell but I am going to have to order extra large for Teddy. Lovely beds though - really snuggly!”

Posted 7 months ago

Hi Elizabeth, Thank you for leaving a review and I'm sorry to hear the Snuggle bed is too small for Teddy. I can see the one you have ordered is the Medium Size, the Large size will be the right size for him. If the bed is unused in a clean resaleable condition we can arrange for an exchange if you would like to do that. Please email hello@charleychau.com and we will be happy to assist! :) Best wishes, Chloe

Posted 7 months ago

“Fabulous service and fabulous collars !”

Posted 7 months ago

Thank you for the review and 5 stars! :)

Posted 7 months ago

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Charley Chau is rated 4.9 based on 1,564 reviews