Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Charley Chau Reviews

4.9 Rating 1,566 Reviews

98 %

of reviewers recommend Charley Chau

Company Reviews

Product Reviews

4.9

Based on 1,566 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

Write Your review

Tell us how Charley Chau made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Charley Chau 5 star review on 4th April 2024

Charley Chau 5 star review on 27th February 2024

Charley Chau 5 star review on 27th February 2024

Charley Chau 5 star review on 27th February 2024

Charley Chau 5 star review on 25th February 2024

Charley Chau 5 star review on 9th February 2024

Charley Chau 5 star review on 22nd January 2024

418

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was so impressed with the first bed that I bought a second one for downstairs. Our chihuahua is a very happy girl.”

Posted 1 year ago

Hi Shannon, What a lucky girl! I'm glad to hear the Snuggle Bed's has been a hit with her. Best wishes, Chloe

Posted 11 months ago

“Very nice bed.”

Posted 1 year ago

Thank you for leaving a review Peter! Happy to hear you like the Rattan Basket :)

Posted 1 year ago

“A brilliant business to deal with. I ordered a pocket dog bed for my whippet as he gets cold easily during the nights. This way he can tunnel under his own cover without having to wake us up in the middle of the night or getting a chill. The bed is very soft, good quality, perfect size. Firstly I ordered size M as I made the mistake of not fully reading the product page (they state it there clearly, whippets need size L). They were nothing but extremely helpful, exchanged the product for me with about 2-3 days turnaround time. They responded to my emails and provided help all way long. Fab customer service, I wish all businesses would be similarly easy to deal with! I can only recommend using them!”

Posted 1 year ago

Hi Elizabeth, Thank you so much for taking time to leave a review and for such lovely words, it really does mean a lot. I'm pleased you were happy with the service provided and that you have a very happy whippet with their Snuggle Bed :) Best wishes, Chloe

Posted 1 year ago

“My Podenco finds his Charley Chau comfortable. I do think it is overpriced just a little, but the quality and the design are great. He loves to curl up in the corner, so great for podenco's, greyhounds and whippets.”

Posted 1 year ago

Hi Berra, Thank you for your feedback. It's always lovely to know one of our beds has been a hit with a dog! And I'm also extremely glad to know that you're happy with the design and quality of the Ducky Donut Bed you have purchased. I believe you chose the large Dark Grey bed with the full set of seven Waterproof Liners. I am sorry to read that you think the Ducky Donut Bed is overpriced. We understand that Charley Chau products are an investment. And we design our products to perform over time. We expect our beds to be used for years rather than having to be thrown away after few months use. This is why all our beds are designed so that they can be taken apart to be washed with spare covers available and why we have replacement mattresses/feather pads. All of which help to further extend the life of a Charley Chau bed. Best wishes, Jenny

Posted 1 year ago

“All I can say is my dog loves this , and they both together look adorable ❤️”

Posted 1 year ago

Hi Pollyanna, I'm so pleased your dog loves their Charley Chau! Thank you for the review. Best wishes, Chloe

Posted 1 year ago

“Erik the whippet loves his new snuggle warmer, he still needs a hand getting into it! But he loves it 😍”

Charley Chau 5 star review on 6th May 2023

Posted 1 year ago

Hi Craig, Thank you for sharing the photo of Erik all snuggly in his Snuggle Sack. I'm glad he loves it! Best wishes, Chloe

Posted 1 year ago

“We have brought Charley Chau beds for many years, not only for our sighthound rescues but for other rescue breeds also. This latest purchase was for a 14month old rescue from Serbia who was extremely nervous and unsure of the outside world and for the first week found solace in her Charley Chau bed. She took to it immediately and runs to it and buries herself amongst the cushions every time she needs to feel safe. A week on she is settling well and we have moved the bed into the main area where the other dogs live and it's hilarious to watch our 2 GSD's try to fit into it. The Deeply dishy luxury velour bed is the latest of our purchases, we have others scattered around the house which our elderly whippet cross (and 2 GSD's) use every day with a faux fur blanket on top. Our dogs are spoilt and we buy the best, but the quality is without question unrivalled, we still have all the beds and they have been washed countless times.”

Charley Chau 5 star review on 4th May 2023

Posted 1 year ago

Hi Jill, Thank you so much for your continued custom over the years. Its so warming to see the new member of the gang content with her Deeply Dishy. I'm glad to hear she's settling in well and can only imagine how funny it looks like with the GSD's trying to get in it! Best wishes, Chloe

Posted 1 year ago

“Amazing!! My little fella loves his new bed, he always used to love snuggling under his blanket but now has found a whole new cosy world, amazing product”

Charley Chau 5 star review on 30th April 2023

Posted 1 year ago

Thanks so much for the review! Happy to see the little guy has found a whole new cosy world! :D Best wishes, Chloe

Posted 1 year ago

“Our lurcher adores his bed, it’s wonderful!”

Charley Chau 5 star review on 29th April 2023

Posted 1 year ago

Thank you so much for leaving a review! Great to see the Snuggle Bed being enjoyed! :) Best wishes, Chloe

Posted 1 year ago

“I have had a number of items from Charley Chau all of them are very high quality. I love all of the bright colour choices so the beds look like part of your decor and not just an eye sore.”

Posted 1 year ago

Hi Sue, Thank you and so glad to know that you are happy with your Charley Chau purchases! Bests, Jenny

Posted 1 year ago

“Lovely Cosy bed only problem is our dogs both want to go in it at the same time! We knew it would fit the Cocker Spaniel but delighted it fits the Ridgeback too.”

Charley Chau 5 star review on 21st April 2023

Posted 1 year ago

Thank you for leaving a review and sharing a photo. Its funny to hear how they both want the bed at the same time. Happy Snuggling! Best wishes, Chloe

Posted 1 year ago

“The only bed that stops our whippet sneaking into ours! Brilliant as always and my 2nd purchase. Worth the expense. Xx”

Posted 1 year ago

Hi Rebecca, Yay! And great that the Snuggle Bed has been a success :-) Best wishes, Jenny

Posted 1 year ago

“Beautiful doggy blankets. Very friendly and helpful staff”

Posted 1 year ago

Hi Lynne, Thank you so much for your review and I'm so pleased that you're happy with the blankets too! Bests, Jenny

Posted 1 year ago

“Absolutely beautiful and functional products. Excellent service a swift delivery. Would highly recommend.”

Charley Chau 5 star review on 6th April 2023

Posted 1 year ago

Hi Denise, Thank you taking the time to leave a review and send a photo. Its great to see the Snuggle Bed being enjoyed! Best wishes, Chloe

Posted 1 year ago

“Wonderful customer service - Thank you”

Posted 1 year ago

Thank you for the 5 stars Yasmine! =D

Posted 1 year ago

“I have dealt with Charley Chau twice now, and their service is excellent. There was a delay of about a week with production of the snuggle bed, but the team couldn't have been more helpful with communicating this and giving me the option to cancel (which I had no intention of doing, knowing the quality of the product!). Highly recommended.”

Posted 1 year ago

Hi Andrew, I'm really please you were happy with the service provided. Thank for for taking the time to leave a review. Best wishes, Chloe

Posted 1 year ago

“My whippet absolutely adored this bed from the moment it arrived!”

Posted 1 year ago

Hi Caroline, So pleased the bed has been a hit with your Whippet! Bests, Jenny

Posted 1 year ago

“Excellent quality dog bed! It looks lovely in the living room and it’s nice and cozy for our boxer. The colour choices were fantastic.”

Posted 1 year ago

Hi Alexandria, Thanks so much for leaving a review. Great to hear how happy you and your boxer are with the Day Bed! Best wishes, Chloe

Posted 1 year ago

“Charley Chau makes the best dog beds ever. I can't find anything comparable in the USA so I order from England. My IG and Daschund love these beautiful beds.”

Posted 1 year ago

Thanks so much for leaving a review and ordering all the way from the US! Its great to hear your IG and Dachshund love their Charley Chaus! Best wishes, Chloe

Posted 1 year ago

Hi Kelly, Thank you so much for your continued support! Bests, Jenny

Posted 1 year ago

“Easy to deal with”

Posted 1 year ago

«
1
2
...
6
7
8
9
10
»

Charley Chau is rated 4.9 based on 1,566 reviews